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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grand Tour Étagère 4.6 5 76 76
Nice for the price I ordered this for a dining room corner that needed dressing up during the holidays. It was easy to assemble, coming in 4 seperate pieces...one sitting on top of the next. There is no hardware to hold each piece in place so this does take away from the stability a bit. I don't think I would have payed much more than I did - got 15% off at the holidays. It is fairly heavy but the shelves do flex a bit depending on what you put on them ex...heavier cookbooks. I use it for both dining/kitchen item storage and displaying decorative items. I used some of the ideas from the BD catalog which helped get the look I was after. I bought the black iron finish...wish they would have offered in an brown or antiqued bronze type finish. I have received quite a few compliments on it and it's quite versatile. January 9, 2012
A favorite of mine! I have had this piece in my dining room for at least 10 years now. It still looks great and I love it. I always receive compliments about it when people visit. It is classic and sturdy enough to hold some of my heaviest platters and serving pieces. I highly recommend it! July 3, 2011
Extremely easy to assemble and looks great Each section of this etagere just sits on top of the next, so there's really no assembling, just stacking, which I liked. Also, it's quite versatile because you could make it shorter if desired. It looks perfect in the corner of my dining room - just what was needed. My only problem with the etagere is that one of the support legs towards the top was broken off - it was not welded correctly. I fixed it myself by using epoxy because I didn't want to deal with exchanging the piece (I had already destroyed the box while removing it, so I think it would have been a hassle). July 4, 2012
Looks a bit clunky; not very well-crafted Ordered in cream for entryway. Easy assembly but it just looks too clunky, espec the bottom level. Just not elegant or refined at all; very disappointed in craftsmanship too. Too difficult to pack it all back up and return, unfortunately - very intricately packed. Perhaps it's better in darker color, but the cream just looks cheap and unrefined. Disappointed as I had high hopes - it's a great size and looked good in catalog, but just fizzles in real life. August 1, 2012
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