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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grand Tour Étagère 4.6 5 90 90
Looks a bit clunky; not very well-crafted Ordered in cream for entryway. Easy assembly but it just looks too clunky, espec the bottom level. Just not elegant or refined at all; very disappointed in craftsmanship too. Too difficult to pack it all back up and return, unfortunately - very intricately packed. Perhaps it's better in darker color, but the cream just looks cheap and unrefined. Disappointed as I had high hopes - it's a great size and looked good in catalog, but just fizzles in real life. August 1, 2012
Nice and gets the job done Don't get me wrong, I like this product. I thought it was a solid piece of wrought iron. It's not. It's all separate pieces that fit together--actually pretty clever for both shipping, weight and moving. It's does a great job, looks great; it's just not what I thought initially. July 18, 2012
Extremely easy to assemble and looks great Each section of this etagere just sits on top of the next, so there's really no assembling, just stacking, which I liked. Also, it's quite versatile because you could make it shorter if desired. It looks perfect in the corner of my dining room - just what was needed. My only problem with the etagere is that one of the support legs towards the top was broken off - it was not welded correctly. I fixed it myself by using epoxy because I didn't want to deal with exchanging the piece (I had already destroyed the box while removing it, so I think it would have been a hassle). July 4, 2012
What I've been looking for My policy is to only buy the things I love. It took me months but I finally broke down and bought the shelves. I kept looking at it on the website because I thought it was a bit expensive but I don't regret it. I use the shelves as a "clutter catcher" for my kitchen and it makes anything look good. I use one shelf for my son's homework and pencils. Perfect size for that small corner that you don't know what to do with...worth every penny! June 2, 2012
Really pretty and functional as well When this first arrived the top piece has a small area where the black paint was beginning to chip away from the metal. One call to Ballards and a new top piece was on the way! It is really a great addition to a guest bathroom. May 18, 2012
Wonderful Product This was a wonderful addition to my covered patio. THe quality is exceptional and the finish is well done. May 17, 2012
Great, unique option for any room I am in love with the etagere stand, which is now in my living room. It has replaced a book case that just made that section of the room look too heavy and cluttered. I love the open feeling of the etagere, and the solid construction! May 11, 2012
I lovely new etagere I received my new grand tour etagere a month ago and love it. My living room has an awkward space near the television too small for any traditional "media" furniture. After carefully measuring (using ballard's online dimensions) I hesitantly ordered the shelf. It fits perfectly. The only thing I found online that was similar cost triple the price. Everyone who walks in the room compliments the new shelf. April 24, 2012
Very versatile It was east to assemble and I am able to use parts of the tower for other uses. April 17, 2012
Excellent product. Took awhile to put together, but was well worth it. The size and storage are perfect. Love this piece. April 12, 2012
Perfect size, pretty and useful! I am very happy with this piece. Good quality, pretty and perfect size for my space. March 25, 2012
Exactly what we needed Had a spot in my bathroom that needed some height and this worked perfectly. Ordered the verdigris and is exactly as pictured. Highly recommend. February 22, 2012
Nice Storage Space This is a very nice "grand tower". I had been looking for an etagere for my bathroom. They are hard to find or terribly expensive. I purchased the off white. There is plenty of space for folded towels and looks wonderful. My only complaint was each piece was chipped. It was packed and wrapped very well, yet there were numerous chips in the paint on each shelf. BD was most helpful and I decided to keep the etagere and purchase a small amount of touch-up paint. January 18, 2012
Beautiful piece. This is a beautiful, very classy piece. It fit exactly where I wanted it to and provides lots of extra storage. Love it!!! January 11, 2012
Nice for the price I ordered this for a dining room corner that needed dressing up during the holidays. It was easy to assemble, coming in 4 seperate pieces...one sitting on top of the next. There is no hardware to hold each piece in place so this does take away from the stability a bit. I don't think I would have payed much more than I did - got 15% off at the holidays. It is fairly heavy but the shelves do flex a bit depending on what you put on them ex...heavier cookbooks. I use it for both dining/kitchen item storage and displaying decorative items. I used some of the ideas from the BD catalog which helped get the look I was after. I bought the black iron finish...wish they would have offered in an brown or antiqued bronze type finish. I have received quite a few compliments on it and it's quite versatile. January 9, 2012
Elegant and sturdy storage piece I ordered the black etagere and I love it! It is such a beautiful storage piece! It works well in my small dining room. I can keep my large soup tureen, bowls, and other serving pieces neatly stacked on its sturdy iron shelves. I have purchased many items from Ballard Designs. This is one of my favorites! December 31, 2011
Great Shape and size. The shape and size are perfect for my bathroom. Towels on the bottom and bath salts, etc. on the top. I had looked quite awhile and this really fit the area. Unfortunately when it arrived there were places where the powder coating was rubbed off and/or missing which was disappointing. I will keep it since I haven't found anything else that comes close to what I was looking for. December 28, 2011
Nice from afar, far from nice I purchased the cream colored etagere and it does look good from across the room, but from 10 feet away the paint chips, uneven paint, and poor welds are easily visible. Very poor workmanship. December 22, 2011
A Wonderful Accent Piece I received this etagere today and I am very pleased with this product. I bought it for a niche between the living room and master bedroom. I plan to display my favorite collectibles there and I love the verdigris color. The style fits in well with both my traditional and more contemporary pieces. December 12, 2011
Perfect for my beach house and very well made (sturdy). This is the perfect shelving unit for a corner of the kitchen area of our beach house. My neighbor who is an artist has fallen in love with it - the lines are beautiful and it's easy to set up. December 7, 2011
Nice piece. This etagere looks good and was very easy to put together (you just stack the pieces). I put crate pads on the shelves and am using it as a cat tree on my screened-porch. The sides of the shelves keep the pads in place. It looks SO much better and is so much easier to keep clean than a carpeted tree. It's sturdy, too--even the 30-pounder hasn't knocked any of it over. When I have guests, I remove the pads and use it as a serving piece. October 3, 2011
Chic and perfect for my dining room... I have a small-ish dining room for which I did not want a bulky buffet/sideboard. This was a perfect find for me, and so worth me waiting and searching for... It is elegant, easy to put together, and spacious. I am so excited to have something so unique, beautiful, AND USEFUL in my dining area! Thank you Ballard Designs! October 2, 2011
Portable This product is sturdy and affordable. I was pleasantly surprised as I had expected something more flimsy. Since each shelf just stacks, it is easy to assemble. September 11, 2011
A favorite of mine! I have had this piece in my dining room for at least 10 years now. It still looks great and I love it. I always receive compliments about it when people visit. It is classic and sturdy enough to hold some of my heaviest platters and serving pieces. I highly recommend it! July 3, 2011
fabulous piece I bought this etagere several years ago and have been very happy with it. It is very classy looking and of high quality June 11, 2011
I really like the look of this and it is perfect for where I wanted to use it. This is a unique piece in that each level is separate. You can adjust how tall you might wanyt it. I was concerned about quality control. One of the levels was not so level and some of the weldings were a little questionable but I have kept it. It is the perfect size. March 17, 2011
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Product:MV268-Grand Tour Étagère
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