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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grand Tour Étagère 4.6 5 76 76
Great accessory piece! I bought this to replace my existing nightstand which was a heavy oak with drawers. There's plenty of room between shelves for baskets and accessories, and they are a good height for using items next to the bed. It went together so easily and is nice and sturdy. Only disappointment, the cream turned out to be more of a white but in the long run I'm very happy and it's a good looking piece in my bedroom or any room. September 18, 2013
Just what I wanted I ordered the black Etagere on 09/08/13 and it arrived today (09/12/13). I'm pleased my shipment arrived on time. It looks great in my living room corner - I've already received compliments. (It can be placed in just about any room.) My only con is the shelves are loosely connected; however, it seems to be sturdy so hopefully no issues. Overall, I'm pleased. September 13, 2013
Needed shelves Wow, arrived fast and so easy to assemble! No screws or complicated pieces, just stack and you are done! Looks fabulous, very sturdy and such great storage space! August 18, 2012
What I've been looking for My policy is to only buy the things I love. It took me months but I finally broke down and bought the shelves. I kept looking at it on the website because I thought it was a bit expensive but I don't regret it. I use the shelves as a "clutter catcher" for my kitchen and it makes anything look good. I use one shelf for my son's homework and pencils. Perfect size for that small corner that you don't know what to do with...worth every penny! June 2, 2012
Easy set up I read other reviews which gave me confidence to order it. It arrived on time, easy to put totgether-thank goodness, looks very much like what it did in the catalogue, and gives me the look that I wanted at the price I wanted to spend. It is not heavy so if it is bumped the items on the shelf will rattle. I am glad I purchased it-it is versatile so I will be able to use somewhere else if I change things up. August 21, 2013
Practical, easy assembly and pretty Graceful curves give this etagere a more elegant touch even though it is metal. So glad I purchased these to flank my front door. Easy assembly. August 29, 2013
Really pretty and functional as well When this first arrived the top piece has a small area where the black paint was beginning to chip away from the metal. One call to Ballards and a new top piece was on the way! It is really a great addition to a guest bathroom. May 18, 2012
Portable This product is sturdy and affordable. I was pleasantly surprised as I had expected something more flimsy. Since each shelf just stacks, it is easy to assemble. September 11, 2011
Beautiful étagère I'm very pleased with the Grand Tour Étagère. I have a small space in my family room where I needed something to hold items like the telephone. The small footprint works very well and gives me quite a bit of storage area. I use a basket to hold loose items on the bottom shelve. The black finish is nice and the simple lines look elegant with almost any decor. I could see this being used in any room in the house or even as a plant stand on an enclosed porch. July 20, 2013
fabulous piece I bought this etagere several years ago and have been very happy with it. It is very classy looking and of high quality June 11, 2011
Classic look and sturdy! I love the look and design -- narrow footprint it takes in our kitchen yet makes a terrific design statement July 13, 2013
Looks great in my bathroom. I ordered this in cream. My only disappointment is that the paint scratches very easily. June 30, 2013
Attractive Very sturdy yet attractive. It was easy to assemble July 1, 2013
This product is sturdy and attractive This etagere is strong and easy to put together. I liked the simplicity and it looks great in the spot I put it in. We bought a condo that doesn't have upper cabinets in the kitchen so it provides space for dishes for me. It arrived with the top piece sticking through the box yet it was undamaged so that tells you how strong it is. I've never been disappointed with a Ballard Designs product. April 6, 2013
Perfect Addition to a Bathroom I needed something deocrative and open but functional for a guest bathroom we had just remodeled. This etagere is perfect. Large enough for towel storage and yet classic looking and a great decorative piece. So easily put together and sturdy. Love it! March 19, 2013
Versatile display piece This piece arrived extremely well packed, and was easy to assemble. It could be used in any room. (I have mine in the dining room for plant display. You can take it apart and move it easily if need be. February 27, 2013
Love it, light and elegant. It is a unique piece, simple yet elegant. It gracefully displays my large or unusual platters and serving pieces in a very simplistic way. I highly recommend it for any room in your home. It is versatile and compliments my decor in ivory. A friend of mine loves it so much, she will be purchasing one as well for her dining room for the same purpose. February 10, 2013
It is a Grand Tower! Love my Grand Tour Etagere. Exactly as described and had it in less than a week. Ballard is the Best! February 17, 2013
Functional, Well made, Stylish We bought this in black to solve a design problem in our Dining room. It arrived safely, well packaged and set up was as simple as 1-2-3. It looks great, is sturdy and functional and is value for the money. February 6, 2013
Very nice etagere for the home. It's easy to assemble and elegant addition to any room if you're looking to go vertical with your indoor plants and free up floor space. You will need to measure the height of your plants to make sure you have enough clearance given the height between each stage. January 16, 2013
Simple and stunning The etagere is practical and incredibly easy to put together. It's rather lightweight but is suitable for plants and other display items (books, glassware, etc.). I highly recommend it! January 16, 2013
Love it! I purchased this Etagere in black several months ago for my dining room and I love it! For Christmas, my children purchased this in the green color for my bathroom and it's beautiful and functional. They are made very well and so simple to assemble. I would definitely recommend this item to a friend. January 4, 2013
Awesome Etagere! I love this piece - I have a teapot collection - this is the perfect showcase for them = it arrived quickly, and the best part - the only assembly required was stacking each piece on top of each other!! no screws, no bolts - just stacking!! Very nice quality. December 16, 2012
Love the look of this piece. I am extremely happy with this etagere. I was looking at another one of a "twig" design, and am so happy I purchased this one as it is a substantial piece of furniture. I have it in a corner of my kitchen with nick nacks, candles, etc. but as it turns out, it is the best location for my phone stereo player/docking station. I love it! November 30, 2012
Love it! This is the perfect piece in my kitchen nook - it provides extra storage space for pretty dishes. December 15, 2012
Love Ballard Designs! Love, Love, Love this product. It looks perfect in my bathroom. Ballard never disappoints. I have been a customer for over 15 years! Thanks Ballard! November 14, 2012
Nice piece. This etagere looks good and was very easy to put together (you just stack the pieces). I put crate pads on the shelves and am using it as a cat tree on my screened-porch. The sides of the shelves keep the pads in place. It looks SO much better and is so much easier to keep clean than a carpeted tree. It's sturdy, too--even the 30-pounder hasn't knocked any of it over. When I have guests, I remove the pads and use it as a serving piece. October 3, 2011
Great! I ordered this for a small corner sitting area in the green color. It is very solid and made from a heavy metal type material. Very easy to put together with no screws or difficult instructions to deal with. It holds alot of knick knacks and I get alot of compliments on it. October 4, 2012
Versatile Fun and versatile design...could be used in any room. I'm using mine for books and memoribilia in my husband's office. It's stable for heavy books. I would like to have seen color choices closer up. October 7, 2012
I love it!!! I got rid of my deceased husband's gun cabinet so had the perfect space to use this open display item. It adds to the room and blends well with my other greens. September 6, 2012
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