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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grand Tour Étagère 4.6 5 79 79
Perfect Addition to a Bathroom I needed something deocrative and open but functional for a guest bathroom we had just remodeled. This etagere is perfect. Large enough for towel storage and yet classic looking and a great decorative piece. So easily put together and sturdy. Love it! March 19, 2013
Versatile display piece This piece arrived extremely well packed, and was easy to assemble. It could be used in any room. (I have mine in the dining room for plant display. You can take it apart and move it easily if need be. February 27, 2013
It is a Grand Tower! Love my Grand Tour Etagere. Exactly as described and had it in less than a week. Ballard is the Best! February 17, 2013
Love it, light and elegant. It is a unique piece, simple yet elegant. It gracefully displays my large or unusual platters and serving pieces in a very simplistic way. I highly recommend it for any room in your home. It is versatile and compliments my decor in ivory. A friend of mine loves it so much, she will be purchasing one as well for her dining room for the same purpose. February 10, 2013
Functional, Well made, Stylish We bought this in black to solve a design problem in our Dining room. It arrived safely, well packaged and set up was as simple as 1-2-3. It looks great, is sturdy and functional and is value for the money. February 6, 2013
Simple and stunning The etagere is practical and incredibly easy to put together. It's rather lightweight but is suitable for plants and other display items (books, glassware, etc.). I highly recommend it! January 16, 2013
Very nice etagere for the home. It's easy to assemble and elegant addition to any room if you're looking to go vertical with your indoor plants and free up floor space. You will need to measure the height of your plants to make sure you have enough clearance given the height between each stage. January 16, 2013
Love it! I purchased this Etagere in black several months ago for my dining room and I love it! For Christmas, my children purchased this in the green color for my bathroom and it's beautiful and functional. They are made very well and so simple to assemble. I would definitely recommend this item to a friend. January 4, 2013
Awesome Etagere! I love this piece - I have a teapot collection - this is the perfect showcase for them = it arrived quickly, and the best part - the only assembly required was stacking each piece on top of each other!! no screws, no bolts - just stacking!! Very nice quality. December 16, 2012
Love it! This is the perfect piece in my kitchen nook - it provides extra storage space for pretty dishes. December 15, 2012
So versatile-could work in almost any room! I had been eyeing this shelving unit for about a year and finally broke down and purchased it - I couldn't be happier. It completes a corner in my dinning room, but really could be used anywhere from the bathroom, to the bedroom to the kitchen. Assembly is a breeze and I also like how the trays just stack so you can break it down into two (or more) units. The black finish is nice and the top detailing is beautiful. I highly recommend! December 7, 2012
Love the look of this piece. I am extremely happy with this etagere. I was looking at another one of a "twig" design, and am so happy I purchased this one as it is a substantial piece of furniture. I have it in a corner of my kitchen with nick nacks, candles, etc. but as it turns out, it is the best location for my phone stereo player/docking station. I love it! November 30, 2012
Love Ballard Designs! Love, Love, Love this product. It looks perfect in my bathroom. Ballard never disappoints. I have been a customer for over 15 years! Thanks Ballard! November 14, 2012
Versatile Fun and versatile design...could be used in any room. I'm using mine for books and memoribilia in my husband's office. It's stable for heavy books. I would like to have seen color choices closer up. October 7, 2012
Great! I ordered this for a small corner sitting area in the green color. It is very solid and made from a heavy metal type material. Very easy to put together with no screws or difficult instructions to deal with. It holds alot of knick knacks and I get alot of compliments on it. October 4, 2012
Exacly what the description says - good solid product I got the Verdigris finish. It's actually nicer in person than what they show. It looks modeled with other colors in the close-up online. Feels more like a green, oxidized copper in person. Came very well packed. Was very easy to put together - all you do is stack them! Oh, the best part? I ordered it on a Tuesday and it came that Friday in time for my weekend party! Great piece! September 12, 2012
I love it!!! I got rid of my deceased husband's gun cabinet so had the perfect space to use this open display item. It adds to the room and blends well with my other greens. September 6, 2012
Needed shelves Wow, arrived fast and so easy to assemble! No screws or complicated pieces, just stack and you are done! Looks fabulous, very sturdy and such great storage space! August 18, 2012
Beautiful design - Shoddy workmanship 1 - arrived with paint missing on two sections - reordered 2 - arrived with one of the corners not welded so there was a gap at the corner Very disappointing because otherwise this would be a beautiful piece of furniture for my home. Am not ordering a 3rd time. August 15, 2012
Looks a bit clunky; not very well-crafted Ordered in cream for entryway. Easy assembly but it just looks too clunky, espec the bottom level. Just not elegant or refined at all; very disappointed in craftsmanship too. Too difficult to pack it all back up and return, unfortunately - very intricately packed. Perhaps it's better in darker color, but the cream just looks cheap and unrefined. Disappointed as I had high hopes - it's a great size and looked good in catalog, but just fizzles in real life. August 1, 2012
Nice and gets the job done Don't get me wrong, I like this product. I thought it was a solid piece of wrought iron. It's not. It's all separate pieces that fit together--actually pretty clever for both shipping, weight and moving. It's does a great job, looks great; it's just not what I thought initially. July 18, 2012
Extremely easy to assemble and looks great Each section of this etagere just sits on top of the next, so there's really no assembling, just stacking, which I liked. Also, it's quite versatile because you could make it shorter if desired. It looks perfect in the corner of my dining room - just what was needed. My only problem with the etagere is that one of the support legs towards the top was broken off - it was not welded correctly. I fixed it myself by using epoxy because I didn't want to deal with exchanging the piece (I had already destroyed the box while removing it, so I think it would have been a hassle). July 4, 2012
What I've been looking for My policy is to only buy the things I love. It took me months but I finally broke down and bought the shelves. I kept looking at it on the website because I thought it was a bit expensive but I don't regret it. I use the shelves as a "clutter catcher" for my kitchen and it makes anything look good. I use one shelf for my son's homework and pencils. Perfect size for that small corner that you don't know what to do with...worth every penny! June 2, 2012
Really pretty and functional as well When this first arrived the top piece has a small area where the black paint was beginning to chip away from the metal. One call to Ballards and a new top piece was on the way! It is really a great addition to a guest bathroom. May 18, 2012
Wonderful Product This was a wonderful addition to my covered patio. THe quality is exceptional and the finish is well done. May 17, 2012
Great, unique option for any room I am in love with the etagere stand, which is now in my living room. It has replaced a book case that just made that section of the room look too heavy and cluttered. I love the open feeling of the etagere, and the solid construction! May 11, 2012
I lovely new etagere I received my new grand tour etagere a month ago and love it. My living room has an awkward space near the television too small for any traditional "media" furniture. After carefully measuring (using ballard's online dimensions) I hesitantly ordered the shelf. It fits perfectly. The only thing I found online that was similar cost triple the price. Everyone who walks in the room compliments the new shelf. April 24, 2012
Very versatile It was east to assemble and I am able to use parts of the tower for other uses. April 17, 2012
Excellent product. Took awhile to put together, but was well worth it. The size and storage are perfect. Love this piece. April 12, 2012
Perfect size, pretty and useful! I am very happy with this piece. Good quality, pretty and perfect size for my space. March 25, 2012
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Product:MV268-Grand Tour Étagère