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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 118 reviewers.
Rated 5 out of 5 by Love it! I bought the Etagere several years ago and still considered it one of my favorite purchases from Ballard Designs. It is located in my home gym and fits perfectly in my décor. It holds my radio and baskets containing my weights. Pros: Easy to assemble Sturdy Functional Attractive Cons: None! August 27, 2013
Rated 4 out of 5 by Easy set up I read other reviews which gave me confidence to order it. It arrived on time, easy to put totgether-thank goodness, looks very much like what it did in the catalogue, and gives me the look that I wanted at the price I wanted to spend. It is not heavy so if it is bumped the items on the shelf will rattle. I am glad I purchased it-it is versatile so I will be able to use somewhere else if I change things up. August 21, 2013
Rated 5 out of 5 by Beautiful étagère I'm very pleased with the Grand Tour Étagère. I have a small space in my family room where I needed something to hold items like the telephone. The small footprint works very well and gives me quite a bit of storage area. I use a basket to hold loose items on the bottom shelve. The black finish is nice and the simple lines look elegant with almost any decor. I could see this being used in any room in the house or even as a plant stand on an enclosed porch. July 20, 2013
Rated 5 out of 5 by Classic look and sturdy! I love the look and design -- narrow footprint it takes in our kitchen yet makes a terrific design statement July 13, 2013
Rated 3 out of 5 by Looks good, not especially well made Hi, This is a sturdily made étagère and looks exactly like the photo. I was hoping for more white than cream and it fits the bill there and works with my white foyer. It was quite a nuisance to unpack but totally easy to put together, as the pieces just fit together and there is no hardware. But it is sturdy enough that it seems like that will work out ok not being screwed together. The worst part is the paint job-it is so cheaply finished, it looks like it's barely covered by a coat of paint with rough edges everywhere. It seems like if anything comes in contact with it, the small amount of paint that's on it is going to come right off. But it would take so long to re-pack it that I can't be bothered returning it. July 3, 2013
Rated 4 out of 5 by Attractive Very sturdy yet attractive. It was easy to assemble July 1, 2013
Rated 4 out of 5 by Looks great in my bathroom. I ordered this in cream. My only disappointment is that the paint scratches very easily. June 30, 2013
Rated 2 out of 5 by This product had the look I wanted but was very disappointing This shelf unit was very tinny and cheaply made. It was wobbly and the parts did not fit well together. We would have returned it, but the way it was packaged made it next to impossible to put back in the box and would have been costly to return. We really worked at making it usable and stable in our space. April 26, 2013
Rated 5 out of 5 by This product is sturdy and attractive This etagere is strong and easy to put together. I liked the simplicity and it looks great in the spot I put it in. We bought a condo that doesn't have upper cabinets in the kitchen so it provides space for dishes for me. It arrived with the top piece sticking through the box yet it was undamaged so that tells you how strong it is. I've never been disappointed with a Ballard Designs product. April 6, 2013
Rated 5 out of 5 by Perfect Addition to a Bathroom I needed something deocrative and open but functional for a guest bathroom we had just remodeled. This etagere is perfect. Large enough for towel storage and yet classic looking and a great decorative piece. So easily put together and sturdy. Love it! March 19, 2013
Rated 4 out of 5 by Versatile display piece This piece arrived extremely well packed, and was easy to assemble. It could be used in any room. (I have mine in the dining room for plant display. You can take it apart and move it easily if need be. February 27, 2013
Rated 5 out of 5 by It is a Grand Tower! Love my Grand Tour Etagere. Exactly as described and had it in less than a week. Ballard is the Best! February 17, 2013
Rated 5 out of 5 by Love it, light and elegant. It is a unique piece, simple yet elegant. It gracefully displays my large or unusual platters and serving pieces in a very simplistic way. I highly recommend it for any room in your home. It is versatile and compliments my decor in ivory. A friend of mine loves it so much, she will be purchasing one as well for her dining room for the same purpose. February 10, 2013
Rated 5 out of 5 by Functional, Well made, Stylish We bought this in black to solve a design problem in our Dining room. It arrived safely, well packaged and set up was as simple as 1-2-3. It looks great, is sturdy and functional and is value for the money. February 6, 2013
Rated 5 out of 5 by Simple and stunning The etagere is practical and incredibly easy to put together. It's rather lightweight but is suitable for plants and other display items (books, glassware, etc.). I highly recommend it! January 16, 2013
Rated 4 out of 5 by Very nice etagere for the home. It's easy to assemble and elegant addition to any room if you're looking to go vertical with your indoor plants and free up floor space. You will need to measure the height of your plants to make sure you have enough clearance given the height between each stage. January 16, 2013
Rated 5 out of 5 by Love it! I purchased this Etagere in black several months ago for my dining room and I love it! For Christmas, my children purchased this in the green color for my bathroom and it's beautiful and functional. They are made very well and so simple to assemble. I would definitely recommend this item to a friend. January 4, 2013
Rated 5 out of 5 by Awesome Etagere! I love this piece - I have a teapot collection - this is the perfect showcase for them = it arrived quickly, and the best part - the only assembly required was stacking each piece on top of each other!! no screws, no bolts - just stacking!! Very nice quality. December 16, 2012
Rated 5 out of 5 by Love it! This is the perfect piece in my kitchen nook - it provides extra storage space for pretty dishes. December 15, 2012
Rated 5 out of 5 by So versatile-could work in almost any room! I had been eyeing this shelving unit for about a year and finally broke down and purchased it - I couldn't be happier. It completes a corner in my dinning room, but really could be used anywhere from the bathroom, to the bedroom to the kitchen. Assembly is a breeze and I also like how the trays just stack so you can break it down into two (or more) units. The black finish is nice and the top detailing is beautiful. I highly recommend! December 7, 2012
Rated 5 out of 5 by Love the look of this piece. I am extremely happy with this etagere. I was looking at another one of a "twig" design, and am so happy I purchased this one as it is a substantial piece of furniture. I have it in a corner of my kitchen with nick nacks, candles, etc. but as it turns out, it is the best location for my phone stereo player/docking station. I love it! November 30, 2012
Rated 5 out of 5 by Love Ballard Designs! Love, Love, Love this product. It looks perfect in my bathroom. Ballard never disappoints. I have been a customer for over 15 years! Thanks Ballard! November 14, 2012
Rated 4 out of 5 by Versatile Fun and versatile design...could be used in any room. I'm using mine for books and memoribilia in my husband's office. It's stable for heavy books. I would like to have seen color choices closer up. October 7, 2012
Rated 5 out of 5 by Great! I ordered this for a small corner sitting area in the green color. It is very solid and made from a heavy metal type material. Very easy to put together with no screws or difficult instructions to deal with. It holds alot of knick knacks and I get alot of compliments on it. October 4, 2012
Rated 5 out of 5 by Exacly what the description says - good solid product I got the Verdigris finish. It's actually nicer in person than what they show. It looks modeled with other colors in the close-up online. Feels more like a green, oxidized copper in person. Came very well packed. Was very easy to put together - all you do is stack them! Oh, the best part? I ordered it on a Tuesday and it came that Friday in time for my weekend party! Great piece! September 12, 2012
Rated 5 out of 5 by I love it!!! I got rid of my deceased husband's gun cabinet so had the perfect space to use this open display item. It adds to the room and blends well with my other greens. September 6, 2012
Rated 5 out of 5 by Needed shelves Wow, arrived fast and so easy to assemble! No screws or complicated pieces, just stack and you are done! Looks fabulous, very sturdy and such great storage space! August 18, 2012
Rated 1 out of 5 by Beautiful design - Shoddy workmanship 1 - arrived with paint missing on two sections - reordered 2 - arrived with one of the corners not welded so there was a gap at the corner Very disappointing because otherwise this would be a beautiful piece of furniture for my home. Am not ordering a 3rd time. August 15, 2012
Rated 2 out of 5 by Looks a bit clunky; not very well-crafted Ordered in cream for entryway. Easy assembly but it just looks too clunky, espec the bottom level. Just not elegant or refined at all; very disappointed in craftsmanship too. Too difficult to pack it all back up and return, unfortunately - very intricately packed. Perhaps it's better in darker color, but the cream just looks cheap and unrefined. Disappointed as I had high hopes - it's a great size and looked good in catalog, but just fizzles in real life. August 1, 2012
Rated 4 out of 5 by Nice and gets the job done Don't get me wrong, I like this product. I thought it was a solid piece of wrought iron. It's not. It's all separate pieces that fit together--actually pretty clever for both shipping, weight and moving. It's does a great job, looks great; it's just not what I thought initially. July 18, 2012
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Product:MV268-Grand Tour Étagère

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