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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 147 reviewers.
Rated 4 out of 5 by Beautiful mirror! This mirror looks beautiful hung on my wall. I have vaulted ceilings and wanted something to work with that height. I agree with other reviewers that it should be hung by a handyman. Mine did not use a template as some others did and it was fine. The bottom side does not lay completely flat against the wall. Not sure if it's a defect or wasn't hung correctly. It's not that noticeable, though. It would have been nice if the hardware was included. Overall, I'm very happy with the purchase. June 16, 2016
Rated 5 out of 5 by Awwww I love this mirror! I have 9 ft ceilings, so I put 2side by side over a buffet in my DR. I did not use the arch.... It looks amazing. Compliments by everyone that comes in. However the hanging was tricky and frustrating... Another review says they used #10 screw, however that gave no room, so my husband used # 8 made so much easier... The line up was difficult... Use painter tape place a piece level across your wall where the mirros will hang, this is your guide...then put mirrors side down, side by side and put a single piece of tape across backs of mirrors- 1 long piece with mirrors Side by side poke through tape where screws will go to hang....remove tape...place over tape on wall, be sure its level...place screws... Remove tape and hang! also put a single mirror on the wall going up my stairs where the landing is ... Awesome! Can't wait to decorate for holidays! If your on the fence !!! Get off ... The dark bronze metal frame great quality... Love everything about this mirror May 5, 2016
Rated 5 out of 5 by Grand, Wonderful, Beautiful, I love it !!! I placed this in our living room over the fire place, and I can't help but admire it many times during the day. I was extremely happy with the shipping and packaging. This product is of the highest quality. The 3 pieces together equal 72" so you may need to get help putting it up. I am certainly a "Happy Camper". April 25, 2016
Rated 5 out of 5 by beautiful This is an amazing statement piece in our family room. It really draws attention to our tall ceilings. My husband was very impressed with how well the 3 mirrors were packed. Everything was very secure and arrived in perfect condition. He hung the mirrors himself. Just made sure to get the correct weight for the wall anchors. April 13, 2016
  • 2016-06-30 T11:07:50.432-05:00
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Product:WM910-Grand Palais 72" Mirror
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