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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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3 Piece Grand Palais Mirror 4.8 5 101 101
3 Piece Grand Palais Mirror is Stunning! The 3 Piece Grand Palais Mirror is spectacular -- every bit as stunning as the photo in the catalog. It makes the room bigger and classier. Installation takes some care to align the 3 pieces, but a couple amateurs can do it. Ballard was terrific in guaranteeing shipment without breakage. May 25, 2013
Happy customer I bought 2 Grand Palais Mirrors! I paired them together in my living room behind my couch and I must say that they make my room so much more richer! It's the first thing people see when they walk in. Everyone comments on them! This company is so great! They helped me with the right hooks and the shipping was fast and packed very well! I am so happy with my purchase and I definitely recommend Ballard Designs great people great products! May 24, 2013
Beautiful mirror but not made very well for hanging. Not made well for hanging, holes not lined up to match. Took 3 men 31/2 hours to get even , had to drill holes in Arch holes to get to line up straight. 2neighbors have it and went through the same thing...one is still out of whack and is noticeable. Mine is now perfect and does look beautiful but plan on adjusting to hang. May 24, 2013
Nice addition to entryway Not exactly precision piece of metal. We were able to modify it to mount flush together but took some minor modifications. The end result is a great piece. Love the scale and feel. May 23, 2013
Beautiful The mirror fit pefectly on one of my walls in my living room. We have very high ceilings so the length and width was perfect. I got all three pieces and I'm glad i did. I get compliments all the time on how beautiful it looks! It is very heavy. Measure at least 3x before you put a hole in your wall. Definitely a two person job. Great mirror and great price! May 23, 2013
Stunning!!! I received this item for Christmas and it couldn't be more perfect for the large wall in my living room. It is absolutely stunning and even better in person. It is a very heavy piece, however my husband and father were able to hang all three pieces with minimal difficulty. We read alot of reveiws prior and ordered the power hooks, but they did not work for our wall, we ended up need something more substantial. March 26, 2013
Stunning! I purchased this mirror ( the 3 piece) a few years ago it's so beautiful in my diningroom. I took out my sideboard and just hung the mirror instead. It opens up the space and looks stunning! I just sold my house and the new owner insisted I leave the mirror she loved it so much! The drawback is it's very hard to hang! I hired my handyman and he did an amazing job. It's stunning! March 13, 2013
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Product:WM910-Grand Palais Mirror
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