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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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3 Piece Grand Palais Mirror 4.7 5 95 95
Love it! Hung 3 in a row so feels like a window…but add a "hanging fee" ($125.) to the price bc they're heavy... November 24, 2013
Really dramatic effect! The three mirrors make a real statement in a room. We put them in the entrance hall to make it feel more open and bright and that's exactly the result we got. The only downside is the weight. These are heavy pieces and trying to attach them to brick presented a challenge, but we did it are are very happy with the result. June 24, 2013
elegant mirror The palladium mirror I purchased is really beautiful. It really opens up my living room. My husband and I decided to hang all three pieces and it was a challenge. If purchased, I recommend a professional handyman to hang the mirrors. I have to say that even though we had challenges in hanging it, we just love the appearance and elegance of this recently purchased piece. November 6, 2013
Mirrors are stunning Installed 2 mirrors side by side in our dining room. Has added depth and window effect is excellent. June 28, 2013
This product looks amazing in my entryway We had professionals hang the three mirrors because they were quite heavy. They used their own tools for hanging and I could not be more pleased. The three mirrors were packaged very securely and shipped separately. November 8, 2013
Great mirror I already had 1 rectangle in my foyer. When I moved I had room for 2 rectangles (side by side). I ordered a second rectangle. While I love the look, it was very difficult lining up the mirrors. I don't know if this was because my older one had slightly smaller screw slots. It took us FOREVER to line them up. November 1, 2013
Stunning! I absolutely love this mirror. I hung it over my sofa in a room with a large arched window. The mirror mimics the shape and is stunning. Everyone that comes in stops in their tracks. October 30, 2013
It was just what I wanted for the room. The quality was as good as the photo. I am very happy with the mirrors. November 2, 2013
Absolutely Beautiful I am so in love with this mirror! It changed the entire look of my living room. The photos of this piece do not give it justice!!! I is so beautiful!!! October 21, 2013
Great but hard to mount Just got the mirror on the wall it is spectacular. The design needs to be changed to make it easier to hang. Ballard needs to understand the distances between studs in American homes and redesign how it attaches to the walls. If you do not have 24 inch studs, good luck. Again I say, once on the wall it is spectacular. October 10, 2013
high quality Love this, made a beautiful statement in my dining room redo. Very heavy.... needed the heavy weight hooks you sell also. October 19, 2013
Did not work for me I initially bought one rectangle and the arch mirror. I wanted to hang the rectangle horizontally with the arch above it. The product description said that you could choose the shape you wanted. This did not turn out to be true. The hangers only allow you to hang the rectangles vertically. I ordered a second rectangle thinking that was the only alternative, but the whole thing was too big. We are not using the mirrors at all. They just don't work for the spot we have. There is really nothing wrong with the mirrors. It is that you can't really choose your shape that is our problem. January 27, 2014
love this mirror This is a beautiful mirror and decorative piece. The only thing I don't like about ordering from Ballard (although I have ordered many items) is the fact that hardware is never included. also, the measurements on the back for hanging are never even. other than that, love the products. January 22, 2014
LOVE it! I purchased one rectangular panel to hang on a narrow wall in need of a tall mirror. It was difficult to find a tall, narrow and substantial bronze finished mirror. This mirror is made well, substantial, and fits perfectly. I wish I had a place to put the full mirror! I’m sure it looks fantastic with all three pieces. The mirror arrived in perfect condition and fairly quickly. I am pleased with my purchase, especially for the sale price and would recommend it. January 10, 2014
Beautiful. Paired with the Louis XVI sideboard, the 2-piece rectangular mirrors are a show stopper. A little tricky to hang, but my handyman had no problems. The sideboard and mirrors definitely make a statement!! July 18, 2013
Grand Palais Mirror This mirror is absolutely beautiful. I ordered for a client and I was very pleased with quality. A little difficult to hang, but it made a great impact in the room. LOVE! July 18, 2013
Beautiful 3 piece mirror This set looks beautiful on the wall in our diningroom/livingroom area in our condo which has minimal space. The space appears roomier and is brighter since it reflects the water view from the 4 sliding glass doors on the opposite wall. HOWEVER, the pieces were very hard to hang since they are extreeemely heavy. (would have been a nightmare to return!) I hope I don't come home one day and find them broken on top of my beautiful dining room table! We used the proper hooks, but I still worry since the condo was built in the 70's. I suggest you sell something would sell! November 29, 2013
Great quality and exceptional style! We found several similar mirrors during our search but none that we liked better than this one. We had to wait a bit longer than we anticipated or would have liked for delivery, but we have so say that it exceeded our expectations. This is a substantial piece that makes our entry look enormous and very grand. I would recommend this item to anyone wanting a quality piece and one that will make a statement in their home. May 26, 2013
Happy customer I bought 2 Grand Palais Mirrors! I paired them together in my living room behind my couch and I must say that they make my room so much more richer! It's the first thing people see when they walk in. Everyone comments on them! This company is so great! They helped me with the right hooks and the shipping was fast and packed very well! I am so happy with my purchase and I definitely recommend Ballard Designs great people great products! May 24, 2013
Beautiful Mirror This mirror looks absolutely beautiful in my foyer. The only reason I cannot recommend it with a 5 rating is because of the difficulty we had in mounting it. Unbelievably difficult! We actually hired someone to do the task and still with my husband's assistance, it took more than 3 hours, not to mention more money. December 13, 2013
Excellent quality. This mirror is SO beautiful. It becomes the center attraction the minute you enter the room. It's the first think visitors notice. If you have a large wall this mirror is perfect for any room. June 14, 2013
Fabulous Mirror Set! I put two of these mirror sets across from each other in a very narrow hallway and created an amazing infinity effect which gave the illusion of massively expanding the size of the space. Just beautiful! Highly recommend! They are substantial in size and weight and a great value. December 12, 2013
Beautiful The mirror fit pefectly on one of my walls in my living room. We have very high ceilings so the length and width was perfect. I got all three pieces and I'm glad i did. I get compliments all the time on how beautiful it looks! It is very heavy. Measure at least 3x before you put a hole in your wall. Definitely a two person job. Great mirror and great price! May 23, 2013
Beautiful mirror but not made very well for hanging. Not made well for hanging, holes not lined up to match. Took 3 men 31/2 hours to get even , had to drill holes in Arch holes to get to line up straight. 2neighbors have it and went through the same is still out of whack and is noticeable. Mine is now perfect and does look beautiful but plan on adjusting to hang. May 24, 2013
3 Piece Grand Palais Mirror is Stunning! The 3 Piece Grand Palais Mirror is spectacular -- every bit as stunning as the photo in the catalog. It makes the room bigger and classier. Installation takes some care to align the 3 pieces, but a couple amateurs can do it. Ballard was terrific in guaranteeing shipment without breakage. May 25, 2013
Outstanding Mirror Set Absolutely love this piece. Great materials and construction. Piece is very heavy and was quite a chore to hang. Took some engineering minds to come up with a hanging solution and two strong men to complete the job. Worth the time and effort! May 26, 2013
Good quality. Heavy. Will be difficult to mount. If I can get it mounted, I know it will be beautiful. The components are very heavy. It is definitely a two person job. I am sure that my drywall will require furring strips for mounting. I bought the drywall hooks, but I'm a little nervous, considering the weight. My rating is based on how it looks out of the boxes. Stay tuned! December 4, 2013
Nice addition to entryway Not exactly precision piece of metal. We were able to modify it to mount flush together but took some minor modifications. The end result is a great piece. Love the scale and feel. May 23, 2013
Beautiful but Heavy I love the look of this mirror. I do not have it hanging yet because it will take a brace between studs in the wall to hold it. It is very heavy. I hope we will be able to get it hung securely and without worrying it will fall! Beautifully made. Only downfall is weight of item. April 10, 2014
Gorgeous mirror This is a beautiful mirror, and perfect for the space I had in mind--very glad I ordered. It is not too heavy for me to lift (I'm a woman)--probably around 40 pounds. My only quibble is how it is set up for hanging. The two places it is designed to hang from are at the very top of the mirror, so that any hook you use will show above the mirror. This is true of the power hooks as well (which fortunately I did not order). I'm thinking that to hang on drywall, what will work best is two screws with 3/8" heads, which should be able to handle the weight. The hanging places (I wish I knew the right vocabulary for this) are shaped so that you can put the larger part of the opening over the screw head and then allow the mirror to settle down over the screw shank, so that the head behind will prevent the mirror from slipping off. February 25, 2014
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Product:WM910-Grand Palais Mirror