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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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3 Piece Grand Palais Mirror 4.7 5 95 95
It's gorgeous! Adds so much to my entryway. This mirror came packaged very well. No sign of damage at all. It's made just as well. Heavy duty for sure. I feel it's a little difficult to hang so I hired someone to hang it but otherwise I'm so glad I made this purchase. January 20, 2014
Beautiful mirrors These mirrors look great behind night stands and add such beauty. January 26, 2014
Stunning focal piece Gorgeous mirrors made of quality craftsmanship. Had a professional install it with no problems whatsoever. Pieces are well packed and arrived as expected. Stunning conversation piece. December 26, 2013
Beautifully made This mirror is the perfect addition to my kitchen. It is very well made and adds drama to the room. Couldn't be happier with it. Installation was a snap with super hooks. November 5, 2013
Very Nice...but check back of mirror at attach points first. Very nice mirror now that it is it up...had one mirror that had a weld overflow near the mount clip. Should have sent it back but filed it down with a chain saw file. Measure 3 -4 times and mark exactly. I put all mirrors on floor to get exact measurements, used laser level to find line on the wall and transferred measurements to the wall. I did this and mirror went up flawlessly. As luck would have it, mounted ours on a high wall and the two lower mirror were right over main stud headers, used 70 lb drywall anchors that you screw in, for the arch mirror. Used 2.5 inch #10 sheet metal screws into studs and used the same into drywall anchors. Was right on the money with measurements and mirrors just dropped into place. Did it by myself using my Little Giant ladder. Mirrors weigh about 40 lbs so would advise two people if you're not in shape. Made a room with a high blank wall into a totally pleasant atmosphere. Mirrors come extremely well packed and protected. Highly recommend!! July 27, 2013
Very nice but could use some changes. The mirrors are well made, heavy, and look as nice as the photo in the catalog. The mirrors are also very well packed for shipping. However, though the arrangement of the mirrors shown in the photo is nice, I wanted to do something different with mine which requires hanging the rectangular mirrors horizontally rather than vertically as shown. Unlike every other mirror I have ever seen, these mirrors are not designed to hang either way, they only have hangers for the vertical and, because of their weight, have turned into quite an engineering project. November 11, 2013
The mirror is beautiful and HEAVY! The mirror is beautiful. It is also VERY heavy. I suggest using drywall screws and anchors rather than the picture hooks that were suggested. November 7, 2013
Looks Fabulous It is as good as we expected, but lucky we are still married after 45 years. Half way through hanging he was wishing for a handyman. Lucky we had good friends to help and swapped positions of the two rectangles and it actually made a huge difference. As mentioned before the mirrors are not precise. Worth every bit of work, we admire every time we walk by it. ( My sister has the same mirror and they put a small strip of black tape between their gap and you can't notice it at all). October 7, 2013
Once it's on the wall, it transforms the room The mirror arrived in 3 heavy boxes. Before unpacking, I could hear broken glass cascading down inside one of the boxes: the mirror had broken in transit. I called Ballard and they arranged to have the broken rectangle picked up by UPS and they sent me a new one in about 3 days. Very good service. The mirror itself was quite a challenge to hang: each of the 3 pieces is very heavy and you have to use some serious hanging hardware to make sure it is secure. Definitely a 2 person job. But now it's up it looks great and has really brought my dark dining room to life. It makes quite a grand statement and everyone who comes to the house comments on it. October 23, 2013
well packaged and quality product Installation suggestion: place all three on the floor as you would wish to hang them (however, place them on their front surface)- using a roll of brown wrapping paper, create a template of the back of the mirrors (all three together) with the mounting points marked on the paper, caution:remember that the mirrors will shift down when placed on the hangers so be particularly careful when marking the mounting points for the top mirror- place the template on the wall and position as desired and transfer marked mounting points to the wall, remove paper and install mirrors starting with the two on the bottom- install top mirror last, if the mounting points are correct this mirror should abut the two bottom mirrors- April 2, 2014
Stunning! I purchased this mirror ( the 3 piece) a few years ago it's so beautiful in my diningroom. I took out my sideboard and just hung the mirror instead. It opens up the space and looks stunning! I just sold my house and the new owner insisted I leave the mirror she loved it so much! The drawback is it's very hard to hang! I hired my handyman and he did an amazing job. It's stunning! March 13, 2013
Stunning!!! I received this item for Christmas and it couldn't be more perfect for the large wall in my living room. It is absolutely stunning and even better in person. It is a very heavy piece, however my husband and father were able to hang all three pieces with minimal difficulty. We read alot of reveiws prior and ordered the power hooks, but they did not work for our wall, we ended up need something more substantial. March 26, 2013
The finished product is beautiful I feel the hardware for hanging should have been included, along with some helpful instructions. I ended up having to hire a handyman to hang them because of the extreme weight and the fact you couldn't use wire. With hardware needing to be exact to match up to the openings at the top and each side of the mirrors, it was very, very difficult. May 11, 2014
Beautiful Mirror! I just love this mirror!! I bought one of the rectangle mirrors, and it far exceeded my expectations. This is a well made, high quality mirror. Just gorgeous! I hung it in my bedroom, and it transformed the room. I've been very happy with all of my purchases from Ballard Designs, but this mirror is my favorite purchase of all! July 3, 2014
GREAT QUALITY Three piece Grand Pilais mirrors looks BEAUTIFUL in my family room. I have them on a wall that is 12-15 ft high and makes this large room even look larger. We hung the mirrors just like one of the comments on your website said. 1st on the floor, measuring everything out, and then we hung them with no problem. We used the power hooks which we purchased from you also. I get many compliments and people want to know where I bought this beautiful mirror. I am a very satisfied customer. November 7, 2013
Beautiful but difficult to install I absolutely love the 3 piece Grand Palais Mirror Set and thinks it adds so much light to our side staircase. However, it is extremely heavy and difficult to install. I do highly recommend the brackets that Ballard sells but even with those it's definitely a 2 man job or one for a professional. July 22, 2013
Nice mirror Very sturdy and heavy. Seems to be a quality piece. June 1, 2014
Beautiful! It looks absolutely stunning! I bought just the top piece, the semicircle arch, to hang above my den windows. It makes the wall look like it has a fabulous Palladian window in the middle. I love it! May 28, 2014
beautiful! Great quality, love it! Havent seen one this size for this price anywhere. Rubbed bronze finish is nice and mirror is heavy. Hiring a pro to hang it. May 28, 2014
Great looking mirrors We ordered two of the rectangular mirrors. One of the mirrors had a scratch in it so Ballard replaced it immediately with a new one. We put them up in our living room and they look great. Great item, great customer service. November 14, 2013
Love Love Love!!! I love this mirror! So pretty and looks great on my big wall in my living room. It didn't take my husband that long to hang either. May 9, 2014
Looks great, needs horizontal hanging options Love the look of my new Grand Palais Mirror! I only purchased one of the rectangle mirrors and the arch - with the intention to hang the rectangle horizontally below the arch for a shorter version of the 3 piece. However when we went to hang it we found that the hanging hardware on the mirror only allowed it to hang vertically. After purchasing additional hardware we finally got it up and the two pieces look great together! December 1, 2013
Absolutely beautiful! Wonderful quality! I have never received anything from Ballard that wasn't exactly what I expected and high quality! This mirror is no exception. It is beautiful on the wall and a great addition to any large room. Takes a little effort and a precise level to evenly hang the 3 pieces, but well worth it! Thank you Ballard for another satisfied customer! August 4, 2013
Wow! Absolutely love these mirrors - We have them in a small dining room and they really open up the room. Our decorator suggested them (she had bought others for two clients) and she was right. Only down side is that they were back-ordered a month and she said it was the same for her two previous orders. Still, it was worth the wait. Customer service also was fabulous. Long story, but we were headed out of town for an extended period, my credit card didn't work (it had been hacked since I placed the order) and the mirrors went to someone else and there were no others. Still, somehow they came through and we got the mirrors when they said they would. Service above and beyond. Great product (although a REAL bear to hang!!!) June 12, 2013
Stunning I purchased the 3 piece grand palais mirror for my dinning room. I read and followed the advice from previous purchasers, that is, to measure carefully before setting the hanging screws. Hanging the mirrors took a while, but the results were worth it. The mirrors are stunning over my sideboard. It reflects the changelier and expands the room. I had always been unhappy with the painting in that location - the mirror is exacty what was needed. March 17, 2014
Beautiful mirror... I have purchased 9 of these mirrors over the last 12 years. I hung them in my home as well as my office. It is because of these mirrors that many people have been introduced to Ballard Designs because people always ask about them. They are attractive and are made well. I would suggest hiring a professional hanger as these mirrors are heavy and a bit complicated because they comprise of three separate mirrors. July 11, 2013
Beautiful Mirror Beautiful, antique style that allows or lots of reflected light. Well-sized for larger walls. March 20, 2014
Really dramatic effect! The three mirrors make a real statement in a room. We put them in the entrance hall to make it feel more open and bright and that's exactly the result we got. The only downside is the weight. These are heavy pieces and trying to attach them to brick presented a challenge, but we did it are are very happy with the result. June 24, 2013
This product looks amazing in my entryway We had professionals hang the three mirrors because they were quite heavy. They used their own tools for hanging and I could not be more pleased. The three mirrors were packaged very securely and shipped separately. November 8, 2013
Mirrors are stunning Installed 2 mirrors side by side in our dining room. Has added depth and window effect is excellent. June 28, 2013
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Product:WM910-Grand Palais Mirror