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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Furniture
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3 Piece Grand Palais Mirror 4.7 5 81 81
Very Nice...but check back of mirror at attach points first. Very nice mirror now that it is it up...had one mirror that had a weld overflow near the mount clip. Should have sent it back but filed it down with a chain saw file. Measure 3 -4 times and mark exactly. I put all mirrors on floor to get exact measurements, used laser level to find line on the wall and transferred measurements to the wall. I did this and mirror went up flawlessly. As luck would have it, mounted ours on a high wall and the two lower mirror were right over main stud headers, used 70 lb drywall anchors that you screw in, for the arch mirror. Used 2.5 inch #10 sheet metal screws into studs and used the same into drywall anchors. Was right on the money with measurements and mirrors just dropped into place. Did it by myself using my Little Giant ladder. Mirrors weigh about 40 lbs so would advise two people if you're not in shape. Made a room with a high blank wall into a totally pleasant atmosphere. Mirrors come extremely well packed and protected. Highly recommend!! July 27, 2013
Very nice but could use some changes. The mirrors are well made, heavy, and look as nice as the photo in the catalog. The mirrors are also very well packed for shipping. However, though the arrangement of the mirrors shown in the photo is nice, I wanted to do something different with mine which requires hanging the rectangular mirrors horizontally rather than vertically as shown. Unlike every other mirror I have ever seen, these mirrors are not designed to hang either way, they only have hangers for the vertical and, because of their weight, have turned into quite an engineering project. November 11, 2013
The mirror is beautiful and HEAVY! The mirror is beautiful. It is also VERY heavy. I suggest using drywall screws and anchors rather than the picture hooks that were suggested. November 7, 2013
Looks Fabulous It is as good as we expected, but lucky we are still married after 45 years. Half way through hanging he was wishing for a handyman. Lucky we had good friends to help and swapped positions of the two rectangles and it actually made a huge difference. As mentioned before the mirrors are not precise. Worth every bit of work, we admire every time we walk by it. ( My sister has the same mirror and they put a small strip of black tape between their gap and you can't notice it at all). October 7, 2013
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