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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 137 reviewers.
Rated 5 out of 5 by Hanging it turned into a home improvement project I bought the set of three mirrors to hang centered on my dining room wall. Whoops. The house electrical box in the garage is directly behind bolt number 1. So we bought two sheets of 3/4 inch plywood, cut them narrower but ran the wood floor to ceiling. Hmm neither floor nor ceiling were level. After more trimming we screwed them into the studs and after some serious patching and sanding, were able to start to hang the mirrors. My husband did not think a template was necessary. Two false starts later, the rectangles were up and parallel. Yes, the arch got a template, cut from the shipping box. Now all we need to do is take them down, prime the plywood, choose an accent color paint for the whole wall, and maybe add some molding and some chair rail. Quality criticism: There are many small skips and light spots in the bronze finish, but you have to have your nose next to the mirror to notice them. The packaging materials were amazing, and shipping was swift. FYI, a #10 1-1/4 hex head self drilling screw was the right size to slide into the keyholes on the back of the mirror. This was such a pain! The mirrors are still a five star product. But if you have the option, pass on DIY. November 21, 2015
Rated 5 out of 5 by LOVE!!!!!!!!!!!!!!!!!!!!! These mirrors are beautiful and very high quality. They are quite cumbersome to hang. We made a template as suggested by many of the other reviewers and it worked perfectly. The mirrors look wonderful in our family room. They make the room look so much larger. November 9, 2015
Rated 1 out of 5 by Unfortunately, this product has changed since the last time we purchased the entire 3 pieces. We wanted to separate what we had previously and add another piece but they are made differently now. It is bigger and thicker and hangs differently than the ones we previously purchased (probably 4-5 years ago). Since we have to pay for this heavy piece to be sent back (which would cost about half of what we payed for it) we're going to try to give it away to someone, very disappointing. October 23, 2015
Rated 5 out of 5 by Beautiful Mirror I absolutely love this mirror! It is very high quality and looks excellent on the wall. I can say that it is DIFFICULT to hang. I followed the advice of other reviewers and made a template on a piece of thin wood board. Even then we were off about 1/16 of an inch when we hung the arch (and once you have anchors in there is not way to move). It turned out okay because I had some decorations on the side that hide the imperfection. Despite the difficulty in hanging and the fact that it comes with no hardware to hang, I still give it 5 stars because it looks great! October 12, 2015
  • 2015-11-28 T19:28:05.906-06:00
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Product:WM910-Grand Palais Mirror

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