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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grand Palais Mirror Round 4.8 5 8 8
Looks beautiful!!! Ordered this mirror and hung it this weekend. It looks stunning. I do understand the comments regarding hanging, but fortunately my husband took one look at it and knew what to do. It is fairly heavy so we actually had to use a pulley to get it up on the fireplace. So pleased with this purchase!!!! December 1, 2014
Georgous Mirror However Design of Hanging not level and difficult After receiving and hanging the 3 pc. Grande Palais Mirror, we decided to order the Round Palais Mirror. Both mirrors are stunning and very beautiful. Perfect accent pieces! Excellent quality! Negatives - Hanging is very difficult. Neither piece is level because of the positioning of the welded hanging tabs. It would be so simple for Ballard to ask their Chinese manufacturer to place their hanging tabs in a level position. It takes a lot of patience and forethought to hang these pieces. I would agree that the hanging pieces should be included in the package. However, the Ballard 12 pc set mounting brackets would show behind the Mirrors.The round mirror weighs 60 lbs. I would still buy the mirrors again. However, my husband is the lead installer. I just assist with the lifting and placement of the mirrors. Shipment - Ballard was prompt to reship the item after the first shipment was damaged by the shipping company. However, I had to call Ballard to find out what caused the delay. Ballard acts promptly and takes care as they try to meet all of the customer's needs. October 24, 2014
a good value for a mirror this size It arrived promptly and without damage--it was packed well. It looks great up on my wall! October 23, 2014
Very pleased with mirror Love this over a large new dresser in our master bedroom. I thought it might be too large but very pleased with the size & that it makes a very nice statement. October 13, 2014
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Product:WM933-Grand Palais Mirror Round
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