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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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3 Piece Grand Palais Mirror 4.7 5 109 109
This mirror has real impact This is a high quality item which is very heavy and lends an architectural accent to the room in which it hangs. This one was used at the top of stairs and reflected a foyer and chandelier below. It added light and great interest to the space. November 17, 2014
I love the 3 Piece Grand Palais Mirror! The product meets and exceeds my expectations, which I have always found to be the case with Ballard products. My only comment "I wish instructions had been included with suggestions for actually hanging the mirror, it took a bit of trial and error on my part, not being a real handy type person, but once up it is beautiful and very striking!" Thank you Ballard! November 13, 2014
Good mirrors but not as happy as I wanted We bought two of these mirrors to put together without buying the arched top mirror. Overall the mirrors do look good in the dining room however there are some issues with the mirrors that don't make me love this. One of the decorative pieces did not match up to the other mirror when placed together, making the mirrors look made poorly. When the two mirrors are side by side we could only get them so close but not touching since it was so difficult to hang. It leaves a small gap which I am fine with since I know they are two different mirrors, but since the two mirrors are not exact, the gap in between is small at the top and larger at the bottom. The gap is not huge and maybe visitors may not notice at quick glance but I see it everyday and it annoys me. I know we did not hang them crooked as they are completely level at the top. Makes me feel like the mirrors are not high quality and put together cheaply. I probably would have taken them back but decided not to as they do look nice in the room and it would be a hassle to take them back. If I could go back I would have purchased something else, probably from another store. November 6, 2014
Graceful and dramatic, but very difficult to hang. The Grand Palais Mirror is exactly as it is pictured in the catalog and on-line. It is well constructed and the finish is that of something which would typically be much more expensive. It is the focal point of the room in which I placed it and offers dramatic views from every angle. A word of caution... this is not an item that should be installed/hung by the average homeowner. It is very heavy and extremely tricky to get all three pieces to line up in order to get the desired look of an actual window. Regular toggle bolts are not sufficient to support the weight. It really needs to be anchored in the wall studs. I had to have a contractor cut into the drywall and install reinforcement 2x4s which resulted in a lot of extra work and unexpected expense. November 6, 2014
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Product:WM910-Grand Palais Mirror
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