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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 140 reviewers.
Rated 5 out of 5 by Love these mirrors! Fit perfectly! I bought all three mirrors. They fit perfectly in my hallway and make a great statement! So glad I bought it! November 24, 2013
Rated 5 out of 5 by Love it! Hung 3 in a row so feels like a window…but add a "hanging fee" ($125.) to the price bc they're heavy... November 24, 2013
Rated 5 out of 5 by Transformed the ugly wall Shipped promptly; bomb-proof packing; Heavy iron frames with welded "rosettes" at each junction - looks well made/quality/expensive. The mirrors can transform a room; make it look bigger; give it a dramatic look. You may need help moving them after the mirrors are delivered to your doorstep, and hire a handy-man or woman to install them because each box is heavy! It will take you a while to unwrap them due to the weight and the extra packaging. November 17, 2013
Rated 4 out of 5 by Stunning Mirror The mirror looks beautiful once hung. We hung it on a dining room wall adjacent to a window, and hung it 24" from the floor so it looks very much like another window. Hanging the mirrors was very hard. We used a combination of BD power hooks and #10 1/2" brass screws. We hit studs hanging the arch and needed the screws and we were able to use the power hooks on the vertical panels, where there were no studs. I highly recommend making a template from construction paper and hanging it for a day or so to be sure you know exactly how you want the mirror positioned on your wall. All in all, I'm glad we're done and I love the look! November 16, 2013
Rated 5 out of 5 by Great looking mirrors We ordered two of the rectangular mirrors. One of the mirrors had a scratch in it so Ballard replaced it immediately with a new one. We put them up in our living room and they look great. Great item, great customer service. November 14, 2013
Rated 4 out of 5 by Very nice but could use some changes. The mirrors are well made, heavy, and look as nice as the photo in the catalog. The mirrors are also very well packed for shipping. However, though the arrangement of the mirrors shown in the photo is nice, I wanted to do something different with mine which requires hanging the rectangular mirrors horizontally rather than vertically as shown. Unlike every other mirror I have ever seen, these mirrors are not designed to hang either way, they only have hangers for the vertical and, because of their weight, have turned into quite an engineering project. November 11, 2013
Rated 5 out of 5 by This product looks amazing in my entryway We had professionals hang the three mirrors because they were quite heavy. They used their own tools for hanging and I could not be more pleased. The three mirrors were packaged very securely and shipped separately. November 8, 2013
Rated 5 out of 5 by The mirror is beautiful and HEAVY! The mirror is beautiful. It is also VERY heavy. I suggest using drywall screws and anchors rather than the picture hooks that were suggested. November 7, 2013
Rated 5 out of 5 by GREAT QUALITY Three piece Grand Pilais mirrors looks BEAUTIFUL in my family room. I have them on a wall that is 12-15 ft high and makes this large room even look larger. We hung the mirrors just like one of the comments on your website said. 1st on the floor, measuring everything out, and then we hung them with no problem. We used the power hooks which we purchased from you also. I get many compliments and people want to know where I bought this beautiful mirror. I am a very satisfied customer. November 7, 2013
Rated 5 out of 5 by elegant mirror The palladium mirror I purchased is really beautiful. It really opens up my living room. My husband and I decided to hang all three pieces and it was a challenge. If purchased, I recommend a professional handyman to hang the mirrors. I have to say that even though we had challenges in hanging it, we just love the appearance and elegance of this recently purchased piece. November 6, 2013
Rated 5 out of 5 by Beautifully made This mirror is the perfect addition to my kitchen. It is very well made and adds drama to the room. Couldn't be happier with it. Installation was a snap with super hooks. November 5, 2013
Rated 5 out of 5 by It was just what I wanted for the room. The quality was as good as the photo. I am very happy with the mirrors. November 2, 2013
Rated 5 out of 5 by This product is beautiful! This 3 piece mirror is beautiful on a large wall. Hanging was a bit involved, make sure you measure twice and be exact in your measurements, but the final product was well worth the time investment! November 2, 2013
Rated 5 out of 5 by Great mirror I already had 1 rectangle in my foyer. When I moved I had room for 2 rectangles (side by side). I ordered a second rectangle. While I love the look, it was very difficult lining up the mirrors. I don't know if this was because my older one had slightly smaller screw slots. It took us FOREVER to line them up. November 1, 2013
Rated 5 out of 5 by Beautiful accent piece We bought this piece for our front entry. It is a grand scale mirror and works so well on the wall behind our antique console. It is a heavy, we'll made and well packed for shipping item. Hanging it takes some precise measuring but once it is up it is lovely. We have had nothing but stellar compliments since hanging the trio. October 30, 2013
Rated 5 out of 5 by Stunning! I absolutely love this mirror. I hung it over my sofa in a room with a large arched window. The mirror mimics the shape and is stunning. Everyone that comes in stops in their tracks. October 30, 2013
Rated 5 out of 5 by Stunning We have the three piece and it is even better than it appeared on the website. Good service from Ballard when one piece was delivered damaged - replaced immediately. We are delighted. October 24, 2013
Rated 4 out of 5 by Once it's on the wall, it transforms the room The mirror arrived in 3 heavy boxes. Before unpacking, I could hear broken glass cascading down inside one of the boxes: the mirror had broken in transit. I called Ballard and they arranged to have the broken rectangle picked up by UPS and they sent me a new one in about 3 days. Very good service. The mirror itself was quite a challenge to hang: each of the 3 pieces is very heavy and you have to use some serious hanging hardware to make sure it is secure. Definitely a 2 person job. But now it's up it looks great and has really brought my dark dining room to life. It makes quite a grand statement and everyone who comes to the house comments on it. October 23, 2013
Rated 5 out of 5 by Beautiful! I am completely thrilled with this three piece mirror. It makes a dramatic statement in my living room. October 22, 2013
Rated 5 out of 5 by Absolutely Beautiful I am so in love with this mirror! It changed the entire look of my living room. The photos of this piece do not give it justice!!! I is so beautiful!!! October 21, 2013
Rated 5 out of 5 by Big and Beautiful I bought this for my piano/living room. My ceiling height is 8 feet and this looks great in the room, it makes the ceiling look higher than it really is. It's just stunning! October 20, 2013
Rated 5 out of 5 by high quality Love this, made a beautiful statement in my dining room redo. Very heavy.... needed the heavy weight hooks you sell also. October 19, 2013
Rated 4 out of 5 by Great but hard to mount Just got the mirror on the wall it is spectacular. The design needs to be changed to make it easier to hang. Ballard needs to understand the distances between studs in American homes and redesign how it attaches to the walls. If you do not have 24 inch studs, good luck. Again I say, once on the wall it is spectacular. October 10, 2013
Rated 5 out of 5 by Looks Fabulous It is as good as we expected, but lucky we are still married after 45 years. Half way through hanging he was wishing for a handyman. Lucky we had good friends to help and swapped positions of the two rectangles and it actually made a huge difference. As mentioned before the mirrors are not precise. Worth every bit of work, we admire every time we walk by it. ( My sister has the same mirror and they put a small strip of black tape between their gap and you can't notice it at all). October 7, 2013
Rated 5 out of 5 by Absolutely beautiful! Wonderful quality! I have never received anything from Ballard that wasn't exactly what I expected and high quality! This mirror is no exception. It is beautiful on the wall and a great addition to any large room. Takes a little effort and a precise level to evenly hang the 3 pieces, but well worth it! Thank you Ballard for another satisfied customer! August 4, 2013
Rated 4 out of 5 by Very Nice...but check back of mirror at attach points first. Very nice mirror now that it is it up...had one mirror that had a weld overflow near the mount clip. Should have sent it back but filed it down with a chain saw file. Measure 3 -4 times and mark exactly. I put all mirrors on floor to get exact measurements, used laser level to find line on the wall and transferred measurements to the wall. I did this and mirror went up flawlessly. As luck would have it, mounted ours on a high wall and the two lower mirror were right over main stud headers, used 70 lb drywall anchors that you screw in, for the arch mirror. Used 2.5 inch #10 sheet metal screws into studs and used the same into drywall anchors. Was right on the money with measurements and mirrors just dropped into place. Did it by myself using my Little Giant ladder. Mirrors weigh about 40 lbs so would advise two people if you're not in shape. Made a room with a high blank wall into a totally pleasant atmosphere. Mirrors come extremely well packed and protected. Highly recommend!! July 27, 2013
Rated 4 out of 5 by Beautiful but difficult to install I absolutely love the 3 piece Grand Palais Mirror Set and thinks it adds so much light to our side staircase. However, it is extremely heavy and difficult to install. I do highly recommend the brackets that Ballard sells but even with those it's definitely a 2 man job or one for a professional. July 22, 2013
Rated 5 out of 5 by Beautiful mirror We LOVE it! It brightens up the whole room. A little difficult to hang though but it was worth it! July 21, 2013
Rated 5 out of 5 by Beautiful. Paired with the Louis XVI sideboard, the 2-piece rectangular mirrors are a show stopper. A little tricky to hang, but my handyman had no problems. The sideboard and mirrors definitely make a statement!! July 18, 2013
Rated 5 out of 5 by Grand Palais Mirror This mirror is absolutely beautiful. I ordered for a client and I was very pleased with quality. A little difficult to hang, but it made a great impact in the room. LOVE! July 18, 2013
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Product:WM910-Grand Palais Mirror

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