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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grand Marquis Console 4.7 5 18 18
Color not accurate. The console is a very nice and heavy piece of furniture, but unfortunately, the color is not what is seen in the picture. The actual color is darker and more "antique" looking than the gold seen in the photo. The uprights are also ribbed like roman columns which you can't see in the photo either. Overall, I liked the piece, however, please be prepared for a darker color and not a bright gold as shown. September 13, 2011
Love it! It's perfect!! My console just arrived and I was able to take it out of the box myself. It is put together, and all you need to do is lay the glass shelves in. It is the perfect size, and I loved the color though I have to agree with the previous reviewer about the color. It is a bit darker, however, it really works with some of my other pieces of furniture that has the same color of nail heads, or lamp base, etc. It would be nice if you could zoom in on the piece, and Ballard's should post a sample color along with the piece. All in all, it really is a terrific piece for the price!! September 19, 2011
Color is indeed not accurate Before purchasing the console I read prior reviews, so I was prepared for the gold color to not be as bright as what is shown in the photos. The previous reviews were indeed correct. I'd say the color is actually more bronze. Either way, it was still a great purchase and if I want to brighten it up a bit I can always apply some Rub-N-Buff. The narrow depth of the console was just what I needed for a space in my dining room. The fretwork at the top also gives it a nice transitional look. The assembly was piece of cake. The most time consuming part was removing it from the packaging, but being well wrapped and protected is a good thing! Also, I have younger children (3yr. and 6yr.) so I was a little worried that this piece might be too fragile. I was relieved to see how heavy of a piece this actually is. I do look forward to when my youngest child is a little older so I can actually use it to display some of my breakables. Overall, the console a very nice piece, just a tad darker than I would have liked. December 14, 2013
Just insert glass and assembly is done Great looking, well constructed table. The table is fully assembled, except for the glass inserts. I love the extra display space. March 24, 2014
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