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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 32 reviewers.
Rated 5 out of 5 by beautiful This table is perfect for my hallway which is narrow. It is heavy and sturdy enough to work in a busy space. I am impressed by the overall quality . It also came very well packaged. September 22, 2016
Rated 5 out of 5 by Great little console I have an odd shallow nook in my dining room, and this little console was perfect! Very well made, and just freshens everything up. I'm using it as a bar cart and couldn't be happier with the purchase! April 21, 2016
Rated 3 out of 5 by Lots of soldering showing Like others, I searched high and low for a narrow glass console and waited until this piece went on sale. It arrived very well packed (but one piece of glass had two 4-5" scratches so put it on the bottom). My bigger issue was I planned to place it like shown with the metal rail against the wall but all the soldering then shows while the other side is clean. Zooming the second picture with the shaker on top and wine bottles underneath shows some of the soldering I am referring to but most images show ones much cleaner than mine. If I can add pictures later I will. From the positive reviews, this doesn't seem to bother anyone else but I will have to turn mine around and don't like it as much that way. Note the matching side table is made with the rail in the back. March 23, 2016
Rated 5 out of 5 by Well-made, eclectic piece I bought this console for my dining room and wanted a contrast to my Shaker-style cherry table and china cabinet. It's well made and was delivered promptly and with good communication from the delivery service. I haven't styled it yet but am confident it will be an elegant and useful accent to the room. It doesn't have much visual weight, and that is exactly what was wanted. March 20, 2016
  • 2016-09-23 T08:24:29.378-05:00
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Product:TC361-Grand Marquis Console
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