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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Grand Chateau Window Mirror 4.9 5 10 10
Mirror is beautiful but not straight I really love the look of the mirror. I bought two of them to create a circle. It makes quite a statement on the wall. I have just one issue: The long edge of one of the semi-circles was not straight; it bowed out in the middle. So the 2 pieces did not come together along the line. Very heavy and had thrown away the large box so did not return it. It looks ok; just not perfect. December 7, 2012
Beautiful mirror This window mirror is just as in the picture. The color is cream with gray weathering crackles. Goes perfect in our great room. It really opens up the space. It is quite heavy so we had to find the studs in the wall and use hooks to hang it. It does bow slightly in the center at the point the top piece meets the rectangular bottom pieces but its not that noticeable. Goes with the weather reclaimed look if you ask me. March 10, 2014
terrific This mirror with it's weathered look frame was just what we were looking for. It's construction is very well made and it looks great on our wall. Great job BALLARD on producing such a unique and beautiful product. December 12, 2012
Wrapped incredibly well, but still a 2 inch scratch on mirror when unwrapped. Gorgeous, big heavy mirrors. Had to return them because of the scratch. I ordered them because you could hang the rectangles either way. I planned to create a large window appearance in my second bedroom. The mirror was obviously scratched before it was packed. They were so heavy, I decided against having them replaced which was immediately offered by Ballard. I love the products and service I always receive from Ballard. November 20, 2013
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