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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Granada Rug 4.3 5 44 44
Nice looking rug; poor quality Although this rug looks exactly as I had expected, I am only giving 3 stars as it is already starting to come apart. Many loose threads can be seen and when vacuuming, the cleaner gets filled with lint every time! I don't think the quality is up to par and fear that this rug will start to look shabby in 6 months....I had to cut many long threads already after only a month October 18, 2012
A truly beautiful rug! I purchased two 12' runners for a long hallway in the brown/ivory color palette. They are substantial, durable and beautiful. Saved money too as I thought I would have to purchase a custom carpet for the length of the hallway. Ballards offered 12' lengths other vendors do not. Have always been more than satisfied with the quality and decorating options offered by Ballards. Wonderful additions to my home! September 20, 2012
I Love this Rug!!! The quality is great. Very thick and soft underfoot. The only thing I would say is the color is more a light baby blue instead of spa blue. The design is great and I would purchase again. We are using under dining table. September 19, 2012
Very pretty rug, good quality This rug looks expensive and is a good value. It's also very comfortable to walk on. However, as another reviewer noted, the brown color is darker than it looks online and is brown and tan rather than brown and white. I'm still unsure if I'm going to keep it or return it (rolling it up and returning it is going to be a huge pain) so I'm going to give it a few more days. Most likely I will exchange it for the Tabitha rug which is a much more traditional style/pattern. The 8x10 granada rug has a very large graphic look to it and because of that I think it looks better in the smaller sizes. Check out the picture and let me know what you think! Either way I still love Ballard! I've been happy with their products overall and will certainly buy again! August 29, 2012
Love the rug but horrible smell I ordered samples before purchasing and ordered the rug in blue. It came much earlier than expected. I love the look and feel of the rug. It is a great value. It looks great in front of my ballards purchased Louis cane daybed. The only reason I would not recommend it is because it has a strong chemical odor. I live in a small apartment in new York so it isn't possible for me to air it outside. I really hope the odor will fade soon so I don't have to return it. I have had it about two weeks and the odor is still strong. August 23, 2012
The rug is just OK The construction looks like it is quality but didn't care for the coloring at all. I ordered the brown and it appears that it is brown and white but it's really brown and tan. Didn't care for the looped stitching either. I'm returning it. July 21, 2012
Elegant and beautiful This rug delivered by adding the elegant class that my piano room needed. Plush and beautiful! Very satisfied customer. May 13, 2012
favorite rug ever! I recently purchased this rug to put in my bedroom. I could not be more pleased with the quality, color and thickness of this rug.. Incredibly well made and very soft to walk on.. I love this rug! I am now going to buy another one for my bedroom.. It's a great rug.. May 1, 2012
Stunning rug! I have this in my living area and it looks like a very expensive rug. I am going to order a runner for the foyer! April 23, 2012
Rug looks much more expensive We put this runner in a long hallway. It looked great with the tiles and it is extremely appealing. Much more so in person! Very well made and has an expensive look. We are very pleased with this purchase!!! April 19, 2012
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Product:RT234-Granada Rug
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