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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.8 out of 5 by 70 reviewers.
Rated 2 out of 5 by Nice looking but totally not durable I have had this rug for a little over a year and am getting rid of it. I will start with the positive and say that it is beautiful, but that is about it. The fibers it throws off, even now, is annoying. I have to vacuum much more then normal because I find the fibers collected in every corner of all my rooms. I am also very unhappy with the way it is wearing. The walked on areas are completely flat where under my glass coffee table it is like new. There are also pulled out threads all over. If you have a pet forget it, my puppy had a field day with the loops! Not at all happy. November 17, 2016
Rated 4 out of 5 by Nice rug I really like this rug. I had been interested in it for some time, and after we moved into our new house and needed a new area rug I jumped on this one right away. Love the color and look of it and got complements on it right away. Like other reviewers said it does seem to shed quit a bit. It's not terrible though, as I vacuum weekly because we also have a do that sheds. I think the carpet shedding is not too big of a deal. Weekly vacuuming seems to keep it from being too much of an issue. November 12, 2016
Rated 5 out of 5 by Beautiful rug. A keeper! This is a beautiful rug. It sets off the room with a casual elegance. The texture is soft and it is a pleasure to walk across in your bear feet; the colors -- cream and chocolate are stunning. I would recommend it! October 25, 2016
Rated 5 out of 5 by Beautiful Just what I was looking for. Soft and works well with my interior August 5, 2016
Rated 4 out of 5 by Great rug but pulls I purchased the runner in blue. Its a beautiful color and design and I have decided to keep the rug because of that. The only problem with the rug is that it pulls and the threads have to be cut off. I like the other aspects of the rug so much that I decided to live with the pulling. August 1, 2016
Rated 5 out of 5 by Beautiful rug! This rug is stunning and feels wonderful when you walk on it. The color is not as dark as in the catalog. More like a mocha color, but still beautiful. I did not have the "shedding" problem mentioned in other reviews. It has a very luxurious look! July 7, 2016
Rated 1 out of 5 by Sheds a lot!! I'm so unhappy with this product. It looks beautiful but it sheds like crazy. We've had it for two years and I thought it would've stopped by now. If it was an inexpensive and easily replaceable product, I would've throw them in the garbage. The white fuzz gets on our clothes, on my children's hands, in the baby's mouth. It's awful. And Ballard won't do anything because it's out of warranty. I wouldn't advise anyone to buy this rug because of the shedding. July 2, 2016
Rated 1 out of 5 by Sheds like crazy This rug didn't even make it all the way out of the bag. It sheds a ton and I wouldn't want to keep up with vacuuming because of a poor rug decision. June 9, 2016
Rated 2 out of 5 by Granada Gold Rug I absolutely love the pattern/design, color, texture, and size options, but I'm very concerned about quality & durability of rugs I purchased. They cannot be vacuumed by a regular beater vacuum brush, it tears up the fibers, so I have to use a hand attachment tube from vacuum that sucks up the excess rug fur balls, rugs are shedding incredibly, it sheds all over clothing & socks (looks like I have a dog in the condo) and I'm very concerned how long of a life time they will have because they shed so much & are fraying very much, honestly constantly!!! This should be on record because I Can't afford to replace rugs down the road. It's really a shame because they are beautiful! What do I do??? April 12, 2016
Rated 5 out of 5 by Excellent quality I continue to be impressed with the quality of products Ballard's carries. I love this rug, it is so comfortable and beautiful! March 31, 2016
Rated 2 out of 5 by this product sheds excessively I purchased these rugs for next to our bed. I find that they shed excessively even with frequent vacuuming. I would not purchase them again. February 17, 2016
Rated 1 out of 5 by Nothing like picture I am SO disappointed. I ordered this rug in gold. It is more like a dingy brown, and nothing like the picture--almost looks like a different rug, or at least made by a different company. The actual rug doesn't have the clean, elegant lines or color shown in the picture. Instead, there is very little difference in the color of the raised part from the background. Both are dingy, and the loops are thick and fairly undefined. I am so bummed that not only don't I have the beautiful rug in the picture, but I also have to now pay shipping costs again! February 9, 2016
Rated 2 out of 5 by Fibers Everywhere I bought this beautiful rug in 9x12, for my lighter living room floors and it looks absolutely amazing. I love the bi-level look of the sisal and spa blue color. That's why it breaks my heart to return it because of the shedding. My family and I can't live with it anymore. It's on the kids, their clothes, their socks, the cozy blankets, my clothes, and even the cat wears rug fibers on his back! It ends up in the dryer, the's just too much. I saw the reviews, have given it several months and I can't go on with cleaning up after this rug any longer. Maybe in a dining room where kids aren't rolling around on the floor??? I'm very disappointed to return it, but grateful to Ballard for listening to me and allowing me to swap it out. Sadly, I will miss the beautiful colors and unique design. January 14, 2016
Rated 1 out of 5 by Sheds like a hairy animal I have purchased many items from Ballard and this is the first item I've bought that I am utterly disappointed with. I read reviews before purchasing. Some said that it sheds and others disagreed with that statement. So I rolled the dice. THIS THING SHEDS LIKE CRAZY. We have dark espresso colored floors and so all the little hairs and clumpy things show up as if we had a shedding animal running around the house. Every time I vacuum with our canister vacuum the ENTIRE canister is filled with fibers. This is not an exaggeration. It's already coming apart. The loops on it are so loose they don't hold up to vacuuming It just pulls the rug apart. Our kids can't sit on it because when they get up their clothes are covered in fibers. Plus if you have a wool allergy, do not buy. This thing I'm convinced is making me sneeze. I will be contacting the company about returning. Which actually makes me very sad because it's GORGEOUS. It's the exact color and style of what I've been wanting and it's super noted by other reviewers. Unfortunately the quality of this item is too poor to live with. January 2, 2016
Rated 3 out of 5 by Less stars because of shedding I love the look of this rug. It is soft, but it sheds way more than my dog. I have had it for over two months and vacuum it daily and it still sheds like crazy. I need to vacuum my couch too, because my kids will sit on the rug than on the couch. If you do not have a lot of activity on the rug it may work for you. December 24, 2015
Rated 2 out of 5 by Beautiful Rug BUT! I have been a customer of BD for years and have purchased several lovely items for my home. This is the first time I feel I really need to say something about a product. This rug is soft and has a very pretty look. I have had this rug in my living area since August 2015. Four months later, it is still shedding like you would not even believe. It has clogged my Vacuums three times where I had to take it to the shop to be fixed. My Vac is also new and was purchased in July! I am so disappointed with the quality of the rug. Pretty soon Im thinking I will be down to the backing only! If I could return it I would happily do so! December 14, 2015
Rated 5 out of 5 by Beautiful & Soft At first I was disappointed when I opened this rug because of the background color, it looked more sisal to me than the picture therefore looks more casual than I envisioned from picture. But I also ordered the spa linen slipcovers and spa curtains from BD, and when I put it all together it looked awesome! I am so happy with all of these items, I keep walking through my dining room because it makes me so happy. The rug is much more soft than I expected so that was a nice plus. October 15, 2015
Rated 5 out of 5 by Cute rug The Granada rug is very nice, thicker than most area rugs. I ordered the brown one, and the design part is a little darker than the photo. I have not had any shedding from this rug as mentioned in other reviews. June 7, 2015
Rated 5 out of 5 by Most PLUSH rug I ever owned! The rug is beautiful and well made. It adds elegance to my entry way. It is truly the most plush rug I've ever owned. Love it! March 15, 2015
Rated 5 out of 5 by Pretty pattern This fit my needs for a tan and blue soft rug. I used it in my bathroom. I matched porcelain blue towels with the rug. February 23, 2015
Rated 3 out of 5 by the rug is beautiful and looked great but sheds like crazy We loved the look of the rug and it has great quality. But the rug sheds like crazy! I filled five full canisters with my vacuum the first day we had it. I continued every day and still there are fibers all over my house, kids, socks, and dog. This would be perfect under a dinning room table or in a low traffic area. February 14, 2015
Rated 2 out of 5 by This rug sheds more than normal, but Ballard has great customer service Absolutely gorgeous rug. I was so sad to find that after 3 months of having this rug, it still sheds like it did on the first day. I have to vacuum every single day, or there are tumbleweeds of fibers rolling around my floors. With that being said, I was impressed that when I phoned Ballard with this issue, the lady offered for me to send the rug back and exchange it. Even after all this time. I am very appreciative of your customer service, and for that, I will return for other items when I need. Thank you Ballard for standing behind your products. November 10, 2014
Rated 5 out of 5 by Lovely rugs at incredible price I have had my rugs now for a couple of months and I could not be happier. They have stopped shedding which all rugs do initially so it was not a big deal to me. My daughter spilled a glass of red wine on one the first day she visited and it cleaned up without a trace. The rugs are soft and the cats love to lounge on them. They have even tried to sharpen their claws on them but the rugs have not shown any evidence of that! August 9, 2014
Rated 3 out of 5 by Not happy with color and pulls are everywhere I looked a long time for this rug for my front hall. I bought the gold one but the grey background is very strong and the gold is more beige. Don't care for the combination and the two tone is much more pronounced then the photos. Also, our dog makes pulls just by walking across the rug. I am constantly trimming it. It looks ragged so I put it away. Not happy. March 11, 2014
Rated 1 out of 5 by Sheds a lot! So, I decided to order the runner and the 3 x 5 of this Granada Rug. I was OK with the color when I received but did not love. I could not complain because I had ordered the swatch. The first day was OK, the second day I was shocked how much this rug sheds. I decided to give it a week but I could not take it anymore. Losing 50 dollars was much better than keeping this rug. I would not recommend this rug. I did not want to vacuum my house everyday. My house is back to normal! I can't imagine buying the biggest in size will do to the house. February 6, 2014
Rated 5 out of 5 by Love it! The rug was plush and beautiful, we'll made. I used the rug in my master bath to create a spa feel. I took color swatch I ordered to stores shopping for towels and memory foam shower step out rugs. I found brown shower step out rug and towels to match background color at Dillard's - Ralph Lauren and Noble brands both had brown color that matched. It would be harder to match blue color in rug and too much blue may not look good. January 17, 2014
Rated 5 out of 5 by This rug is a delight to step on, sit on and lay on-yum! We bought this for our home office and for once, I made my entire family happy. The rug is beautiful and very soft. Thanks for the quality! December 4, 2013
Rated 5 out of 5 by Beautiful and definately different! After trying several different oriental style wool rugs for my entrance hall and finding that they were all too busy looking with my new window treatments in the adjacent dining room, I finally decided to give these rugs a try. I purchased the 5 X 8 as well as the 6 ft runner. I love the way these rugs look. The blue was what I was hoping for--a smoke blue color. We painted the walls a grey-blue that matches perfectly. Kudos to Ballard for offering a 6ft runner as everywhere else I could only find 8 ft and longer runners. As for the shedding that others mentioned in reviews I have not experienced that at all other than a tiny bit if you sit down on it. Really makes the room look cozy! The price was right and the rugs arrived within a few days! November 27, 2013
Rated 4 out of 5 by Good thick quality rug I got this rug in 2 different sizes for the front door and back door of my house. They are heavy enough that they do not move when people run into them or come in and out of the house. The pattern isn't quite as distinguished as it is in the picture (I got the dark blue/grey) but it still looks nice. Nice and thick, comfortable to walk on. I would purchase this rug again. November 22, 2013
Rated 3 out of 5 by Good quality/Disappointed with color I ordered the brown/ivory color but the color is more like a tan/brown and does not have the striking contrast as it appears in the catalog and online. It is still a very nice quality rug and very plush and thick. I wish that it had worked, if one of the other colors worked in my home then I would order another, in a different color. November 16, 2013
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Product:RT234-Granada Rug

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