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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Granada Rug 4.2 5 43 43
Love This Rug I love this rug. It looks great in our bar area.It is very soft and handles daily traffic. The only complain I have about it is that it sheds quite a bit. March 31, 2013
Beautiful and definately different! After trying several different oriental style wool rugs for my entrance hall and finding that they were all too busy looking with my new window treatments in the adjacent dining room, I finally decided to give these rugs a try. I purchased the 5 X 8 as well as the 6 ft runner. I love the way these rugs look. The blue was what I was hoping for--a smoke blue color. We painted the walls a grey-blue that matches perfectly. Kudos to Ballard for offering a 6ft runner as everywhere else I could only find 8 ft and longer runners. As for the shedding that others mentioned in reviews I have not experienced that at all other than a tiny bit if you sit down on it. Really makes the room look cozy! The price was right and the rugs arrived within a few days! November 27, 2013
Love the rug but horrible smell I ordered samples before purchasing and ordered the rug in blue. It came much earlier than expected. I love the look and feel of the rug. It is a great value. It looks great in front of my ballards purchased Louis cane daybed. The only reason I would not recommend it is because it has a strong chemical odor. I live in a small apartment in new York so it isn't possible for me to air it outside. I really hope the odor will fade soon so I don't have to return it. I have had it about two weeks and the odor is still strong. August 23, 2012
I Love this Rug!!! The quality is great. Very thick and soft underfoot. The only thing I would say is the color is more a light baby blue instead of spa blue. The design is great and I would purchase again. We are using under dining table. September 19, 2012
This rug is a delight to step on, sit on and lay on-yum! We bought this for our home office and for once, I made my entire family happy. The rug is beautiful and very soft. Thanks for the quality! December 4, 2013
Good thick quality rug I got this rug in 2 different sizes for the front door and back door of my house. They are heavy enough that they do not move when people run into them or come in and out of the house. The pattern isn't quite as distinguished as it is in the picture (I got the dark blue/grey) but it still looks nice. Nice and thick, comfortable to walk on. I would purchase this rug again. November 22, 2013
More stunning when it arrived. Our Granada rug is perfect for our master bath. Colors and quality perfect. Soft under the feet. March 31, 2013
Beautiful Rug! I bought this rug after finding it and seeing that it had an 8x8 size. The price was perfect, it arrived quickly and it looks perfect in my home! Thanks to Ballard Designs for offering this product! March 14, 2013
Nice quality & in the size I needed. Excellent for the money. Plush and durable. Highly recommend. February 25, 2013
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Product:RT234-Granada Rug