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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 53 reviewers.
Rated 1 out of 5 by Sheds like a hairy animal I have purchased many items from Ballard and this is the first item I've bought that I am utterly disappointed with. I read reviews before purchasing. Some said that it sheds and others disagreed with that statement. So I rolled the dice. THIS THING SHEDS LIKE CRAZY. We have dark espresso colored floors and so all the little hairs and clumpy things show up as if we had a shedding animal running around the house. Every time I vacuum with our canister vacuum the ENTIRE canister is filled with fibers. This is not an exaggeration. It's already coming apart. The loops on it are so loose they don't hold up to vacuuming It just pulls the rug apart. Our kids can't sit on it because when they get up their clothes are covered in fibers. Plus if you have a wool allergy, do not buy. This thing I'm convinced is making me sneeze. I will be contacting the company about returning. Which actually makes me very sad because it's GORGEOUS. It's the exact color and style of what I've been wanting and it's super noted by other reviewers. Unfortunately the quality of this item is too poor to live with. January 2, 2016
Rated 3 out of 5 by Less stars because of shedding I love the look of this rug. It is soft, but it sheds way more than my dog. I have had it for over two months and vacuum it daily and it still sheds like crazy. I need to vacuum my couch too, because my kids will sit on the rug than on the couch. If you do not have a lot of activity on the rug it may work for you. December 24, 2015
Rated 2 out of 5 by Beautiful Rug BUT! I have been a customer of BD for years and have purchased several lovely items for my home. This is the first time I feel I really need to say something about a product. This rug is soft and has a very pretty look. I have had this rug in my living area since August 2015. Four months later, it is still shedding like you would not even believe. It has clogged my Vacuums three times where I had to take it to the shop to be fixed. My Vac is also new and was purchased in July! I am so disappointed with the quality of the rug. Pretty soon Im thinking I will be down to the backing only! If I could return it I would happily do so! December 14, 2015
Rated 5 out of 5 by Beautiful & Soft At first I was disappointed when I opened this rug because of the background color, it looked more sisal to me than the picture therefore looks more casual than I envisioned from picture. But I also ordered the spa linen slipcovers and spa curtains from BD, and when I put it all together it looked awesome! I am so happy with all of these items, I keep walking through my dining room because it makes me so happy. The rug is much more soft than I expected so that was a nice plus. October 15, 2015
  • 2016-01-13 T09:26:26.050-06:00
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Product:RT234-Granada Rug

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