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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Granada Rug 4.2 5 47 47
Pretty pattern This fit my needs for a tan and blue soft rug. I used it in my bathroom. I matched porcelain blue towels with the rug. February 23, 2015
the rug is beautiful and looked great but sheds like crazy We loved the look of the rug and it has great quality. But the rug sheds like crazy! I filled five full canisters with my vacuum the first day we had it. I continued every day and still there are fibers all over my house, kids, socks, and dog. This would be perfect under a dinning room table or in a low traffic area. February 14, 2015
This rug sheds more than normal, but Ballard has great customer service Absolutely gorgeous rug. I was so sad to find that after 3 months of having this rug, it still sheds like it did on the first day. I have to vacuum every single day, or there are tumbleweeds of fibers rolling around my floors. With that being said, I was impressed that when I phoned Ballard with this issue, the lady offered for me to send the rug back and exchange it. Even after all this time. I am very appreciative of your customer service, and for that, I will return for other items when I need. Thank you Ballard for standing behind your products. November 10, 2014
Lovely rugs at incredible price I have had my rugs now for a couple of months and I could not be happier. They have stopped shedding which all rugs do initially so it was not a big deal to me. My daughter spilled a glass of red wine on one the first day she visited and it cleaned up without a trace. The rugs are soft and the cats love to lounge on them. They have even tried to sharpen their claws on them but the rugs have not shown any evidence of that! August 9, 2014
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Product:RT234-Granada Rug
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