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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Granada Rug 4.2 5 43 43
Very pretty rug, good quality This rug looks expensive and is a good value. It's also very comfortable to walk on. However, as another reviewer noted, the brown color is darker than it looks online and is brown and tan rather than brown and white. I'm still unsure if I'm going to keep it or return it (rolling it up and returning it is going to be a huge pain) so I'm going to give it a few more days. Most likely I will exchange it for the Tabitha rug which is a much more traditional style/pattern. The 8x10 granada rug has a very large graphic look to it and because of that I think it looks better in the smaller sizes. Check out the picture and let me know what you think! Either way I still love Ballard! I've been happy with their products overall and will certainly buy again! August 29, 2012
traditional without being stuffy I recently purchased the Granada rug in 8X8 size. I had originally thought of buying the 8X10 but within a day that size didnt appear on the website. The square size is new and refreshing. I ordered the brown. From the picture it looks as if the raised part of the rug is white but in person it is more beige with a brown background. The rug isnt pilling or shedding after two weeks. Some of the reviews said it sheds but i have not had any of that. It also doesnt smell as others have said. It is quite cushy when used with a really good rug pad which I had. It lights up my family room really nicely and looks modern in a way which I like. Delivery was by UPS and my sweet UPS man carried it in the front door for me. This rug would be nice in the round shape as well. I wish Ballard gave more discount codes out and I would be buying more items. April 25, 2013
Great rug! Very pleased with the pile and quality of this rug. Suited our needs perfectly. Also, impressed with delivery and customer service. October 9, 2013
Looks great but shedding is ridiculous I have a hard time finding rugs that I like, and I instantly fell in love with this one. I recommend you zoom in on the picture on-line, or order a swatch, because it is "nubbier" than it looks in the picture, but I found that to be a positive, as it gives it a more unique look. All that said, the shedding is just absurd. I can't believe some reviewers say they haven't seen any shedding, unless we just got a lemon. It's not the typical shedding that is normal for wool rugs, it's much worse. It does not ball up like I'm used to seeing.. it's just stray pieces of wool that stick to everything - I mean clothes, toys, etc. I even have to vaccuum the vaccuum after using it b/c the wool threads are all over it. I've gotten to the point that I've warned visitors who sit on it that they should be prepared to use a lint brush afterwards. I hesitate to return it because I really do love it other than the shedding, but I may just have to do that if it doesn't get better soon (we're going on two months of dealing with this). January 22, 2013
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Product:RT234-Granada Rug