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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 71 reviewers.
Rated 5 out of 5 by Great chairs We ordered 2 gramercy chairs 6 months ago and because we liked them so much we ordered 2 more in the same fabric. We are using them in the dining room and because we have 6 young grandchildren we ordered them in an outdoor/outdoor fabric. They look very sophisticated and fit with our empty-nester decor but the fabric allows just a wipe to clean any spots. April 14, 2012
Rated 5 out of 5 by Tall, sleek and handsome These chairs fit in nicely in my small scale living room. I searched high and low for these measurements, and dog friendly fabric. Can't believe I found them on-line. What a time saver. March 29, 2012
Rated 5 out of 5 by Gorgeous! I was hesitant to order a custom-upholstered chair based solely on the internet photo (I got the brown document print). They kept me updated as to when the fabric was sent to the upholsterer and the chair arrived a week early. The packaging was so good it took me almost an hour to fully unwrap it. The chair is even more beautiful that I imagined, and is surprisingly comfortable. I will definitely be making my next furniture purchase from Ballard - quality and customer service were impeccable! March 29, 2012
Rated 5 out of 5 by Great Chairs I love these chairs and have received numerous compliments on them already. They look great, are comfortable, and are reasonably priced. March 21, 2012
Rated 5 out of 5 by Easy and simple I purchased the Gramacy chair and had it covered in my fabric. I was anxious since I've never purchased anything like this before. The purchase was straight forward, instructions were clear and simple and the workmanship was extremely well done. I'm very pleased and would purchase again with no hesitation. March 5, 2012
Rated 5 out of 5 by Love these chairs! I ordered two of these chairs with my own fabric supplied and they look fantastic! Excellent work covering the chairs and they arrived ahead of schedule. I'm thrilled with my purchase. February 26, 2012
Rated 5 out of 5 by Beautiful chairs Not only are the Gramercy chairs beautiful, they are also comfortable. And as always, the customer service is wonderful. I am never disappointed with Ballard Designs. January 28, 2012
Rated 5 out of 5 by Great Deal! I use the two chairs for my formal dining table. I supplied the fabric which meant this chair is unique to me. The price is great and the workmanship great! This was a great value and my dining room looks professionally done but not at decorator prices. January 27, 2012
Rated 4 out of 5 by Great value Lovely chair upholstered in my own fabric. Better suited as an accent chair instead of a desk chair because of the relaxed back. Arrived ahead of anticipated ship date. January 6, 2012
Rated 5 out of 5 by Nice Accent Chair This chair is great accent piece! It came beautifully upholstered and fully assembled. It arrived a couple of weeks earlier than anticipated too. December 3, 2011
Rated 4 out of 5 by very comfortable but could use casters as they are a little heavy to push in and out of table November 18, 2011
Rated 3 out of 5 by The chair design is smart looking...sophisticated. However fabric quality is poor. I ordered two chairs to use with my dining room table and matching fabric to reupholster the seats of my existing side chairs. The Gramercy is of average quality but looks good. Unfortunately, one chair arrived with a large flaw in the fabric where it covers the seat. Overall, fabric was a disappointing. It is not a high grade linen. It is relatively light weight and the dyes are not even throughout. I would order the chair again but in a much heavier fabric. November 16, 2011
Rated 5 out of 5 by I love this chair! I just received my chair today, and I am so happy with it! This is my first time to order with Ballard Designs, and I'll definitely do it again. The chair came two weeks earlier than promised, the custom upholstery looks great, and it's comfortable to sit in. We ordered this to be our desk chair in our home office, and we are quite pleased with our choice. Great job Ballard! October 14, 2011
Rated 5 out of 5 by BEAUTIFUL!!!! These chairs came earlier than estimated (nice!). They were well packaged and easy to unpack. I LOVE them. They complete my small dining area perfectly. I purchased the fabric and made matching curtains. Fabric sews and presses nicely. October 14, 2011
Rated 5 out of 5 by Love it I love this chair, I love the fabric I chose (domnino chocolate). I just love it. October 13, 2011
Rated 5 out of 5 by Beautiful work. Fast delivery. Very satisfied. I ordered 2 Gramercy chairs, cognac finish, to be upholstered in my fabric. They were delivered at least 2 weeks earlier than I expected, which was wonderful. They were very carefully packaged, as all Ballard products are. I am completely satisfied with my chairs. They are beautiful, very comfortable and perfectly upholstered. This is the third time I've ordered from Ballard and the third time I have been thrilled with my purchase! October 1, 2011
Rated 5 out of 5 by Beautiful Chair Arrived Early Very pleased with new Gramercy chair in Adler Taupe, arrived ahead of estimated delivery date and looks incredibly well made. Perfect for my home office! September 13, 2011
Rated 4 out of 5 by Great new chair and great service, too. We ordered a new chair for our den and we are thrilled with the results. It was delivered right on schedule, too. The workmanship is excellent. September 2, 2011
Rated 5 out of 5 by Great product We needed chairs with a small profile for our condo and these are perfect. We chose to use our own upholstery and were pleasantly surprised at how easy it was to do so. We're totally satisfied with the workmanship of these chairs. September 2, 2011
Rated 5 out of 5 by comfortable, stylish chair This chair has lived up to my expectations. It is good looking and very comfortable. August 27, 2011
Rated 3 out of 5 by Great Looking...Very Noisy I searched and searched for a chair with the shape and fabric options of the Gramercy chair. When I finally found one the price tag of over $1,200. That sent me back to Ballard Designs to place an order for the chair. When I received the chair I was delighted. The print of the fabric looks great with my other furniture. I have now had the chair for over two months and have to say I am disappointed. The chair is now very squeaky which makes me think it isn't a very well built or sturdy chair. Also, the fabric already shows wear. Just so you know, this is used as my desk chair and gets used many times throughout daily. If you just want an occasional chair, this is the chair for you. But, if you are wanting something more sturdy and long lasting, it might be worth investing in a more expensive chair. August 12, 2011
Rated 5 out of 5 by I Love My New Chairs! My two Gramercy chairs are a perfect addition to my living room. They were upholstered in a floral design and they were made beautifully. I was pleasantly surprised at how quickly they arrived - the whole process was very efficient. August 4, 2011
Rated 5 out of 5 by well-made I LOVE my gramercy is exactly as I thought it would be and it arrived ahead of schedule to my delight. The check design looks crisp and clean and is perfect as a reading chair next to my antique drop leaf table. July 28, 2011
Rated 5 out of 5 by This chair is worth every penny! I like the fact that you can customize this chair. The legs had great choices,as did all the fabrics. The chair doesnt take up alot of room either. I used 2 of them in my livingroom. They are quite comfy too! I'm very pleased with my purchase. Also they were very well packed in the boxes. Thanks Ballard for making my room complete! July 22, 2011
Rated 5 out of 5 by Great look! Ballard used my upholstery for the Gramercy Chair. They did an excellent job and I've had several compliments on the beautiful way they laid out the stripe pattern on the arms. The chair fit a small space in my bedroom. It is elegant but not fussy. It came wrapped more carefully than a nuclear missile and it came two weeks early! July 13, 2011
Rated 5 out of 5 by The lines of this chair are graceful and it is comfortable to sit on The two Gramercy chairs are lovely additions to our living room, especially since we were able to purchase matching fabric from another company that made the loveseat that is positioned nearby, so it makes a very harmonious and well-coordinated decor. I appreciate the efficiency and outstanding quality of Ballard Design. Many thanks! June 17, 2011
Rated 5 out of 5 by very nice chair I had this chair upholstered in my own fabric and it turned out perfectly. I use it as my office chair and it is very comfortable. June 17, 2011
Rated 5 out of 5 by Very happy with my choice. Chairs were done beautifully. Fit nicely in my decor. very confortable as an accent chair. June 16, 2011
Rated 5 out of 5 by Beautiful chair. I love this chair. It was intended to be used as a chair to go with the desk I recently purchased from you. It was too low and a little deep to be used in front of my desk, so I moved things around and used it beside the desk instead. It looks great and is more practical that way. April 29, 2011
Rated 5 out of 5 by Customer Chair Satisfication The chairs turned out great; good quality and very comfortable. Couldn't be happier! April 27, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UD015-Gramercy Upholstered Chair

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