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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
{0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Gramercy Upholstered Chair 4.7 5 60 60
Great Looking...Very Noisy I searched and searched for a chair with the shape and fabric options of the Gramercy chair. When I finally found one the price tag of over $1,200. That sent me back to Ballard Designs to place an order for the chair. When I received the chair I was delighted. The print of the fabric looks great with my other furniture. I have now had the chair for over two months and have to say I am disappointed. The chair is now very squeaky which makes me think it isn't a very well built or sturdy chair. Also, the fabric already shows wear. Just so you know, this is used as my desk chair and gets used many times throughout daily. If you just want an occasional chair, this is the chair for you. But, if you are wanting something more sturdy and long lasting, it might be worth investing in a more expensive chair. August 12, 2011
BEAUTIFUL!!!! These chairs came earlier than estimated (nice!). They were well packaged and easy to unpack. I LOVE them. They complete my small dining area perfectly. I purchased the fabric and made matching curtains. Fabric sews and presses nicely. October 14, 2011
Beautiful chairs Not only are the Gramercy chairs beautiful, they are also comfortable. And as always, the customer service is wonderful. I am never disappointed with Ballard Designs. January 28, 2012
Great looking but long seat I really love my new gramercy chairs, but I wasn't prepared for how long the seats are. I bought them to use as captains chairs at the ends of my dining table. I'm tall with long legs (5'10") and this seat is too long for me. They can't be pushed in under the table too far because they hit the other dining chairs I have on the sides. I'm thinking of using them in my living room instead with a decorative pillow on it to shorten the seat. Great chair, just not a great dining chair. March 16, 2011
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