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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame. Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum. {0} Services per unit {1} 04-Threshold Delivery,60-In Home Delivery,33-Oversized Delivery,ESB60-In Home Upgrade
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Gramercy Upholstered Chair 4.8 5 53 53
High Quality Chair I ordered two Gramercy chairs for my dining room table and love them! They arrived earlier than scheduled by 1-2 wks. The fabric (I chose paisley matelesse-white) is very high quality and the upholstery job looks great! They were more pricey than I had hoped, but I think are very substantial chairs and will last a long time. I did order fabric swatches before I ordered, and was happy with the color, and the swatches match the fabric on the chair exactly, but somehow on the chair--a larger surface--it appears a little lighter than I thought it would. Still very happy with my purchase! I have never been disappointed by anything I have ever purchased from Ballard Design! April 27, 2012
very comfortable but could use casters as they are a little heavy to push in and out of table November 18, 2011
Great product We needed chairs with a small profile for our condo and these are perfect. We chose to use our own upholstery and were pleasantly surprised at how easy it was to do so. We're totally satisfied with the workmanship of these chairs. September 2, 2011
Great new chair and great service, too. We ordered a new chair for our den and we are thrilled with the results. It was delivered right on schedule, too. The workmanship is excellent. September 2, 2011
Great addition to my living room I am very happy with my purchase. I bought 2 of these accent chairs and just love how they look with the rest of my furniture. I am was very happy to know that they were delivered ahead of schedule and in great condition. The only thing I will recommend is to order fabric samples. It was slightly different than expected but all you have to do is order fabric sample. I still really like the color but had I known I would have chosen a different color for the leg finish. But that's my fault. I look forward to doing more shopping with BD. Great company. Very hard to find good service and quality products. Thank you for the pleasant experience. September 30, 2012
I Love My New Chairs! My two Gramercy chairs are a perfect addition to my living room. They were upholstered in a floral design and they were made beautifully. I was pleasantly surprised at how quickly they arrived - the whole process was very efficient. August 4, 2011
comfortable, stylish chair This chair has lived up to my expectations. It is good looking and very comfortable. August 27, 2011
very nice chair I had this chair upholstered in my own fabric and it turned out perfectly. I use it as my office chair and it is very comfortable. June 17, 2011
Very happy with my choice. Chairs were done beautifully. Fit nicely in my decor. very confortable as an accent chair. June 16, 2011
Beautiful! I ordered two of these chairs for my dining room and I love everything about them. They are perfect and the fabric is beautiful. So glad I ordered these chairs! October 7, 2012
Great Deal! I use the two chairs for my formal dining table. I supplied the fabric which meant this chair is unique to me. The price is great and the workmanship great! This was a great value and my dining room looks professionally done but not at decorator prices. January 27, 2012
Love it I love this chair, I love the fabric I chose (domnino chocolate). I just love it. October 13, 2011
Beautiful Chair Arrived Early Very pleased with new Gramercy chair in Adler Taupe, arrived ahead of estimated delivery date and looks incredibly well made. Perfect for my home office! September 13, 2011
This chair is worth every penny! I like the fact that you can customize this chair. The legs had great choices,as did all the fabrics. The chair doesnt take up alot of room either. I used 2 of them in my livingroom. They are quite comfy too! I'm very pleased with my purchase. Also they were very well packed in the boxes. Thanks Ballard for making my room complete! July 22, 2011
Great look! Ballard used my upholstery for the Gramercy Chair. They did an excellent job and I've had several compliments on the beautiful way they laid out the stripe pattern on the arms. The chair fit a small space in my bedroom. It is elegant but not fussy. It came wrapped more carefully than a nuclear missile and it came two weeks early! July 13, 2011
Beautiful chair. I love this chair. It was intended to be used as a chair to go with the desk I recently purchased from you. It was too low and a little deep to be used in front of my desk, so I moved things around and used it beside the desk instead. It looks great and is more practical that way. April 29, 2011
I LOVE THEM! Bought these as dining room chairs. LOVE them. VERY sturdy. Upholstery fabric is best quality. For custom pieces, they arrived very quickly. Have had many compliments already! Ballard, once again, does an excellent job! April 6, 2011
Simply beautiful Beautiful chair - with superior craftsmanship for a very reasonable price! Took much longer than I was lead to believe to arrive but after seeing the end result - all is forgiven! Thanks very much. I will shop at Ballard Designs again! March 16, 2011
Customer Chair Satisfication The chairs turned out great; good quality and very comfortable. Couldn't be happier! April 27, 2011
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