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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Terrific Table Glass Topper - 36 inch Diam. 4.4 5 9 9
Product is wonderful I love my glass tabletop. I had ordered the trio many years ago & when moving, somehow the glass top disappeared. I am so glad to have a new repacement one & my terrific trio is now complete. Thank you for having this product, it looks great in my bedroom. August 1, 2012
Glass Tablecloth Protector I bought a Table Glass topper for the guest room. Now our friends feel comforable using their laptop computers on the nice tablecloth. It is easy to clean and gives my antique table a finished look. July 20, 2012
Good glass and nice look At first, I tried two of the 24" tables with cloth covers but minus the glass. Frankly, I didn't want to clean it! However, polishing the glass proves easier than vac/dusting the cloth tabletop. It also gives a finished look. Glass is tricky - this is the perfect weight for the surface area. Thank-you. November 19, 2011
Perfect for our guest room My decorator put together a gorgeous custom skirted table and overlay for our guest room and suggested a glass table top from our local glass company. Due to the lack of response and then the high price from the glass company I delayed the purchase. As a result of my great experience from Ballard and the reasonable price I went aead and ordered a 30 inch glass topper from BD. I was delighted in the turn around time, the price, and the quality: all met my needs. The tabletop arrived safely and well-wrapped. Thanks Ballard! July 16, 2013
Beautiful product, and great quality as always. My table topper is wonderful. I have never gotten anything from Ballard Designs that I wasn't 100% thrilled with. The best quality on everything!!! Furniture, artwork all wonderful. May 9, 2011
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Product:GC013-Terrific Table Glass Topper