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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 63 reviewers.
Rated 2 out of 5 by nice for price if works properly Have to send one back since it burns out the bulb in one day. It looks nice, but will need to be cleaned to look nicer. February 17, 2016
Rated 5 out of 5 by love it very cute, easy installation, really glad I ordered it February 11, 2016
Rated 5 out of 5 by Great Lights - But Some Install Advice Love these lights over our island - but like several others that commented about having trouble getting the base to sit flush against the ceiling I too had some trouble. After a few days I got them perfect - let me explain. First, when installing these make sure the cord that is wrapped around the internal hanger hangs down exactly in the center of the can - this can be tricky so be patient. Next,..wait. Yes wait a few days - once you have them installed don't worry about getting the base flush to the ceiling just yet. I found that letting the cord hang straight for a few days really helped when snugging the base up to the ceiling. And when your doing that don't pull down on the cord and then push up on the base - it's tricky not to do but you won't get good results. Just loosen the black compression clamp and push up on that until the base touches the ceiling and then hand tighten. It took few tries but I finally got it flush. Good Luck - but the results are worth it. January 23, 2016
Rated 5 out of 5 by Good Looking I really like this light better than the can light that it hides! Had to shop around for a bulb that gave me enough light but didn't blind me. Found one and it looks great. January 15, 2016
  • 2016-05-28 T09:02:51.420-05:00
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Product:LS409-Glass Shade - Pendant Adapter
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