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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Collections &amp New Items
FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
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Select up to 10 fabrics from above.

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Giselle Tufted Bed 3 5 2 2
Remarkably east to assemble Bed is upholstered beautifully and was very easily put together. No need for tools. All piece simply connected to other pieces April 12, 2015
Looks nice but delivery, design & assembly bad Pros: Headboard is comfortable to sit against and bed has lots of support rails so it is comfortable too. The bed is commanding and looks nice in my son's room. Cons: Fabric - Red twill fabric color is more "orangy" than swatch indicated Delivery - Multiple issues with the delivery company. Company tried to deliver without setting up an appt. Company didn't return phone calls and when I finally got through to them, they couldn't find my order. The company delivered the bed with only one employee who couldn't lift the pieces. Assembly - The side rails do not fit into the headboard or footrail easily. We even reversed/flip-flopped the pieces to see if we could get them to fit better one direction or the other. We could not. There are gaps between the pieces that look bad and the siderails are not level #flush# with the footboard. We tried repeatedly to align the pieces, but we gave up after awhile and realized that was just how the bed was designed. Design flaw - The queen bed is about an inch too narrow to fit the boxspring mattress. A bigger margin of error would be nice to allow you to make the bed easier but a MINIMUM of one inch is needed just to put the mattress into the bedframe. After "fighting" with the boxspring mattress and bedframe for about an hour we managed to wedge the mattress into the bed. Not sure how we will ever get the mattress out of the bed but we'll cross that bridge when we have to. At the moment, the bed is staying exactly where it is -- way too heavy/difficult to move even a small distance in the bedroom. February 19, 2015
  • 2015-07-03T07:48:18.364-05:00
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:UM069-Giselle Tufted Bed
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