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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Giardino Side Chairs - Set of 2 is rated
4.2 out of
Rated 5 out of
Garden ChairsGreat chairs--well made and substantial. They were securely packaged and arrived on time and undamaged. I own similar chairs that I paid twice as much for them. Fool me once....
Date published: 2013-08-23
Rated 5 out of
Giardino ChairsWe are pleased with the quality of the side chairs, and the prompt delivery time. Great Service.
Date published: 2013-04-12
Rated 5 out of
This product is just what we needed.These chairs are perfect for our purpose - extra seating that could be stowed away easily, and used both outdoors and indoors when needed - good quality, solid construction, comfortable seating, and fold easily.
Date published: 2012-06-04
Rated 4 out of
Classic garden chair.These chairs will match the others I bought when they go through a winter season outside.
Very comfortable for dining.
Date published: 2014-09-08
Rated 4 out of
Nice chairsThese outdoor chairs are comfortable and look great. My only concern is the plastic caps at the bottom of the foot. They are not attached very well and since these are folding chairs, they are easily movable. If one of these caps falls off, the chair will be off balanced and really unusable. I have only owned these chairs for a short time and have not had a problem yet but I can easily foresee this happening. Perhaps the caps can be reordered if lost?
Date published: 2012-05-27
Rated 4 out of
Sturdy and well-constructedThe chairs were shipped quickly and appeared to have been packed well. Unfortunately the pads from the bottom of two chair legs had cracked and come off. After some difficulty, I was able to put them back on, but I don't know how long those pads will last. Otherwise, I would have given the chairs 5 stars. I bought the matching arm chairs last year and they still look great and are used daily. They are in the strong Southern sun and have weathered well.
Date published: 2014-08-15
Rated 4 out of
Nice Chairs & Great Customer ServiceWe ordered a pair of the Giardino side chairs. Although they were beautiful, they arrived with shipping damage & needed to be returned. We needed to buy shipping supplies to return the chairs & Ballard Designs reimbursed us for that expense in addition to covering the return shipping. Yes, it was extra work for us and likely very expensive for BD, but we so appreciated the care and understanding that went into the return process!
I will definitely continue to shop at Ballard Designs.
Date published: 2016-07-07
Rated 2 out of
Buyer Beware - these do not lastWe originally bought the table and armchair set and loved it, so when we decided we needed more chairs, we opted for these. We have had them for almost right at two years now and one of the chairs just broke at a joint on the iron supporters under the wood slates. These are on our screened in porch and get used maybe a couple times a month, and almost never in the winter months. So it is not like they have been through a lot of wear and tear. I would certainly hope for $150 a piece, $300 for the set, that these chairs would last longer than two years. Ballard has offered a partial refund, but the set is more expensive now than it was before and we can only buy a set of chairs, not just one. So we will be out even more money to replace this faulty item. So if you are considering these or any of the Giardino set for your outdoor space, I would definitely be cautious, or at least prepared that they aren't necessarily built to last, and instead only for their good looks.
Date published: 2016-06-15
Rated 2 out of
Slats Not Well AttachedWe ordered a full set and unfortunately many of the chairs had slats with broken screws to attach them to the chairs. We had to return many of them for exchange.
The chairs themselves are great and convenient -- it is a shame the quality wasn't better.
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