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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 13 reviewers.
Rated 4 out of 5 by Sturdy and well-constructed The chairs were shipped quickly and appeared to have been packed well. Unfortunately the pads from the bottom of two chair legs had cracked and come off. After some difficulty, I was able to put them back on, but I don't know how long those pads will last. Otherwise, I would have given the chairs 5 stars. I bought the matching arm chairs last year and they still look great and are used daily. They are in the strong Southern sun and have weathered well. August 15, 2014
Rated 5 out of 5 by Garden Chairs Great chairs--well made and substantial. They were securely packaged and arrived on time and undamaged. I own similar chairs that I paid twice as much for them. Fool me once.... August 23, 2013
Rated 5 out of 5 by good all around pretty, easy to handle, comfortable, works indoors and out. August 17, 2013
Rated 2 out of 5 by Slats Not Well Attached We ordered a full set and unfortunately many of the chairs had slats with broken screws to attach them to the chairs. We had to return many of them for exchange. The chairs themselves are great and convenient -- it is a shame the quality wasn't better. August 5, 2013
Rated 5 out of 5 by Great quality These chairs are an excellent buy for the quality and price. They arrived carefully packaged, unfold easily, and are attractive on my patio. A very pleasant on-line shopping experience. April 19, 2013
Rated 5 out of 5 by Giardino Chairs We are pleased with the quality of the side chairs, and the prompt delivery time. Great Service. TY April 12, 2013
Rated 5 out of 5 by The perfect chairs I have waited for years for the perfect teak chairs to go with my teak dining table. These fit the bill! They have character, are solidly built, and are affordable. I bought a pair and liked them so much, I bought another pair. One foot cap arrived damaged, so BD customer service sent me four spare caps at no charge. I'm glad I waited for the perfect chairs! July 20, 2012
Rated 5 out of 5 by This product is just what we needed. These chairs are perfect for our purpose - extra seating that could be stowed away easily, and used both outdoors and indoors when needed - good quality, solid construction, comfortable seating, and fold easily. June 4, 2012
Rated 4 out of 5 by Nice chairs These outdoor chairs are comfortable and look great. My only concern is the plastic caps at the bottom of the foot. They are not attached very well and since these are folding chairs, they are easily movable. If one of these caps falls off, the chair will be off balanced and really unusable. I have only owned these chairs for a short time and have not had a problem yet but I can easily foresee this happening. Perhaps the caps can be reordered if lost? May 27, 2012
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Product:SO526-Giardino Side Chairs - Set of 2

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