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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Giardino 7-Piece Dining Set 4.2 5 13 13
Affordable french bistro patio set Reasonable price for really attractive French bistro style outdoor dining set - and it is more comfortable than it looks! A lumbar pillow makes it even better... Only complaint is thw wood is virtually untreated and I will have to weatherproof it myself as I don't think it will last or wear nicely w/o doing so.... Otherwise I would have given it ore stars? June 10, 2012
Elegant, stylish furniture set!! I love this set! It has a timeless look that is perfect for our brick patio. So inviting, more comfortable than I expected, and amazingly portable. Love the way everything can fold and be stored for winter. I waited a long time to buy teak furniture, because I only ever see heavy, blocky-looking pieces. This set has elegant legs, is simple, and is visually pleasing. We added the striped umbrella as well, as the icing on the cake! Love! June 11, 2012
Good, not great As a rule, furniture at Ballard Designs has more style than quality. This dining set is no exception. I love the bistro style, but the quality of teak is not great. In fact, the quality of teak on the chairs is simply poor. Like other buyers, we decided to oil the wood because it was so very dry. We spent 2 days applying two coats of teak oil and then rubbing the finish with steel wool and lemon oil. The table looks nice; the chairs look okay. I am also disappointed in the black coating on the metal--it's already flaking off in places on the table. If I hadn't gotten the set on sale, I would have given it 2 stars. July 24, 2013
nice design This furniture is a nice design. I like that the table and chairs fold up for storage. We plan on applying teak oil as the wood is thin and dry so that should help. It could be improved with a bit thicker dimension on the wooden slats to make it sturdier. Ordering and shipping went very well. November 20, 2012
Very bad quality and poor shipping Do not buy this product. It is poorly constructed and very thin. So much so that natural seams are pronounced cracks. June 11, 2012
Very pleased with this gorgeous teak Dining Set It came in 5 boxes, all pretty heavy, and I was thinking, "What have I done?", but each piece is so well made, and easy to fold, and it looks fabulous on my deck! October 6, 2012
Very solid, great value for the money I have to confess that I was a little unsure when I ordered this set. It was very reasonably priced for a 7-piece set, and like they say, you get what you pay for. Boy, was I really pleasantly surprised. The set is very solid, comfortable, and really beautiful. We just used it for our son's birthday party, and after three hours no one would give up their seat at the table. I would definitely recommend it to anyone looking for that European cafe look in a patio set. June 11, 2012
Excellent table & chairs This table & chairs looks so great on our screened in porch!! This product was packaged to the max which we were very happy about, the table & chairs were easy to set up & yet they are very sturdy. I would recommend this product, we love it! June 24, 2012
Nice euro feel to the design I was worried about buying chairs I had not sat in, but these chairs are very comfortable AND they fold up for easy storage when winter comes. I love the mix of wood and wrought iron since I was looking for a bistro type furniture. June 10, 2012
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