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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.3 out of 5 by 4 reviewers.
Rated 2 out of 5 by Color is misrepresented I am very disappointed with my Georgiana rug. As you can see in the catalog/website picture, it looks to be a tan/coffee brown center and outer border with a thick inner border of beige/cream white. Instead, the entire rug has a VERY GOLD tint to it. I even had a sample (which was tiny--about 6" x 6"). We are keeping it as my husband is ok with it and we are both not wanting to go the enormous trouble of re-wrapping and returning. January 19, 2015
Rated 4 out of 5 by Will the shedding ever end? First off, when this rug arrived i was quite surprised that the color was completely different then what was projected on my iPad. I was expecting more of a mocha color & it's defiantly more tobacco. Disappointed, I decided to give it a chance anyway & put it down on my family room floor. It took me a few days to get used to it but I have grown to love it anyway. My only complaint is I've had this rug for nearly 3 months now & it still sheds like crazy. I'm talking filling Dyson containers on the regular! I still vacuum it 3-4 times a week & it fills up the canister. I also find the fibers all over the house. This has slowed down some tho & I'm hoping it stop soon. It's kind of ridiculous! May 2, 2014
Rated 4 out of 5 by Beautiful rug - color unknown This is a beautiful rug - nicely made. After reading one of the other reviews, I requested a swatch to confirm the color. Loved it - so I ordered the rug. However, the color of the product delivered did not match the swatch. I'm still deciding if the rug matches the overall room...may return! November 14, 2013
Rated 3 out of 5 by I am disappointed in the color in the rug I received! I loved the rug, but am disappointed with the brown color in it. I loved all of the colors of the "online" picture of the Georgiana rugs. The rug looked lighter online, and I loved that; however, when I received them, the brown parts were very dark. I feel it makes my room look dark. I want rugs that looked like the one online! January 17, 2013
  • 2015-10-02T06:23:54.086-05:00
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1-4 of 4
Product:RT170-Georgiana Rug

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