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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Genoa Side Chairs with Rush Seat - Set of 2 4.4 5 5 5
LUV these chairs! We had searched for just the right chairs for our new rustic dining room table. I knew I wanted a variety of colors. And, they couldn't be too large. These are PERFECT. Size, color options, simplicity. You can order swatches of all the color possibilities. We ordered 6 pairs, each in a different color. They are well made, low profile and the cost (during a sale) was very reasonable. They were delivered in great shape via UPS. I would highly recommend this product. April 10, 2014
Rush seats unraveling On looks alone I'd give these chairs 5 stars, but now after using them for about four months I have to give them 2. We bought these because of their smaller size to replace really big dining chairs with rush seats we'd had for about 7 years. As I said in my summary, there is an outer husk (for lack of a better word) that is wrapped around the rush strands that is coming apart on all of my chairs after only a few months use - only chipping in some sections, to full on unraveling in others. I still have the bar chairs from my previous set (not from Ballard) and the rush seats are much stronger and more durable - no peeling or unraveling after 7 years. The other issue is that they are very lightweight - pro in that they're easier to move, con in that my younger kids (3 and 5) have fallen over in the chairs a couple of times. The chairs can be knocked to the ground with little effort. If I could go back I would have looked elsewhere for similar chairs as they aren't durable enough for our needs and everyday use. April 9, 2014
Beautiful and well made chair! I initially bought the Lemans chairs and they were too small for my husband who is 6 ft tall. These chairs are a perfect size for my black farm house table and my husband. The finish is well done and they are well crafted. The price is good for the quality you receive. The only drawback is the order takes so long to get here. If you are in no hurry they are worth the wait! February 23, 2014
Chairs are just the right size! Happy lady. Actually, I bought 6 chairs, sight unseen which is kind of scarey. I was really wondering if I would like this chair, would they be comfortable, would they be sized right, etc. I will have to say that I love the chairs! They are just the perfect size, not too big, not too small, to coin a phrase from baby bear, "they are just right!" The distressing on them is subtle, which I like also. I bought the black ones. Only drawback is the time it takes to get them from Italy, but it was definitely worth it in the long run. February 4, 2013
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Product:SD064-Genoa Side Chairs with Rush Seat - Set of 2
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