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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Genevieve Desk 4.9 5 22 22
beauty and practicality with a French flair The desk is everything I wanted: perfect size and good color and great lines. My only suggestion is that the stressing on the desk is silly--someone with a small tool made the identical mark every 6 inches--easily painted out but why bother in the first place? My engineer husband had no trouble attaching the legs once he redrilled the holes on the one side. I still love it and it's perfect in my guest room. September 6, 2012
As beautiful as the picture, but not exactly perfect. Customer Service is what will keep us coming back to Ballard's. Similar to a previous review; our desk had holes that didn't line up during the installation. Luckily my husband has pretty decent carpentry skills and he was able to make adjustments to make the installation sound. The other problem we had was that the "distressed" paint on the desk was not exactly what we expected. It was borderline manufacturer defect and just a silly paint job. However, overall, the desk is beautiful and it is everything we were looking for in a vanity desk. The real winner in this was the customer service. After talking to their team, they were able to resolve our problem in a diligent manner. They were quick to respond to our emails and because of their resolve- we will be repeat customers for years to come. Thank you Ballard Designs! February 27, 2013
Absolutely lovely desk we are using for a desk vanity in daughter's room. Highly recommended. This is the first item I have bought from Ballad Designs. I wasn't sure of the quality of the piece when we ordered it, but we are thrilled! It is very sturdy and well made. The drawers have high quality metal slides which should last for years, and make the drawers easy to use. I bought this for my teenage daughter's room to use as a dressing table and small desk. It is a perfect size for a bedroom, and it holds her makeup, her laptop and her sketching supplies. And we have designed her room around this one piece. It is stunning and we get lots of compliments on it. September 14, 2012
This desk was a perfect fit for our daughter at college We bought the desk for our daughter for college. It matched perfectly with her other pieces and just fit the space. The quality is very nice and she is still very pleased with the desk. Thanks Ballard! March 21, 2011
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