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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 193 reviewers.
Rated 1 out of 5 by Looks great at first but stretches badly after some use We were originally very happy with this rug. It looks great and the material functions well in a high traffic area - very easy to wipe clean and clean up spills. After a few weeks of use we noticed that there was a bump forming in the middle. Now, a few more weeks have passed and the bump is very big, it's not something that can be flattened or pulled out, it seems the rug has stretched in the middle under a table and it is bowing out around one end. For this reason, I would not recommend the rug if you plan to place any furniture on it. It might still work if it's just the rug being placed on a floor or entry way with no furniture. May 16, 2016
Rated 5 out of 5 by Love this rug! I purchased this rug for our master bath...the room is fairly large and needed more than a bath mat, but the rug couldn't be wool (as most larger rugs are) due to moisture. I love this rug....the color is perfect, love the design, and the size options were great. Absolutely love!!! March 8, 2016
Rated 5 out of 5 by Love this Rug! Great color (I got the "silver" which is more of a gray brown as pictured). It's perfect for my entry which is a high traffic area. Hides dirt well and looks really nice. Glad I bought it. February 18, 2016
Rated 1 out of 5 by Great color/terrible quality The color and pattern of this rug was perfect - exactly as pictured. I ordered the runner and two of the smallest size. I have ordered many Ballard items before and always been very satisfied. I was hesitant about ordering this because of the reviews, but I took a chance. The runner was unraveled at one end and the stitching was inconsistent so the width varied throughout. The smaller rugs were not defective, but the weave was inconsistent so the pattern was more apparent in some spots. The worst part was the overall quality - they were like plastic. Although the price was great, they still weren't worth it and I returned. Their customer service has always been great. I have ordered many other indoor/outdoor rugs from Ballard that have been great, so I am wondering if this particular one was made from a different vendor. November 22, 2015
  • 2016-05-25 T08:54:40.133-05:00
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Product:RW203-Geneve Indoor/Outdoor Rug

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