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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Geneve Indoor/Outdoor Rug 4 5 172 172
COLOR NOT AS EXPECTED I purchased this rug because I have a purchased the same type before, and I liked the color (needed a dark color for a high traffic area). Unfortunately, when it arrived, it turned out to be considerably lighter than shown on the picture; the rug is more orange than terracotta. November 20, 2014
Silver has beautiful grey tones I just received this rug (runner) which unfortunately I have to return bc it doesn't work in my space however, the colors are beautiful (ordered the silver). The reviewer who described it as "driftwood grey" is correct and that's how I would describe this rug. Beautiful tones which will go with any decor. While I am returning it, I am going to order a different size simply bc I love it so much that I need to have it somewhere! November 18, 2014
This rug is very nice, but yes, still wavy/lumpy. I ordered the large Geneve rug as well as a smaller one to match in the silver, and as others have said, it's a blend of grey, black, and dark taupe. Works very well with the red and green pattern in my family room sofa, etc. It's been on the floor now for over a month, and there are still waves in it from how it was folded when shipped. I do not understand why Ballards doesn't wrap the rug around a ROUND hard cardboard form, rather than a flat rectangle, in its packaging for shipping -- probably cheaper or something? That said, I like the rug and am hoping the wavy marks will disappear with more time. November 7, 2014
love it Perfect rug. Just what I wanted. Color is perfect. October 29, 2014
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Product:RW203-Geneve Indoor/Outdoor Rug
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