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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Geneve Indoor/Outdoor Rug 4 5 163 163
Exactly what i wanted I ordered the rug and had to wait a little but wanted it for a specific purpose and it met all my expectations. I never worry about your products they are always of high quality and either easy to assemble or fit what we want. December 10, 2011
Great patttern! Thinner than most outdoor rugs, feels plastic not natural. :( Still really like the pattern in person. Bought the natural and picture showed grey pattern on natural, but sadly looks brown in person. Not what I was going for. :( I have several outdoor rugs, and this is the thinnest and least appealing feel. Feels like plastic, not so great on feet indoors. Disappointing, as it is shiny plastic looking in person, but natural grass looking online. Cool pattern, disappointing material. Agreed on the issue with laying flat, it's more stubborn than most rugs! November 17, 2011
Cute design, horrible quality Ordered 3 of these rugs and 1 of another indoor/outdoor style. The "Geneve" rug(s) would not lay flat no matter what was attempted. Basically without heavy objects on each and every corner of the rug, it rolled right back up into the exact same shape it was shipped in (kind of impressive). Now the other outdoor rug unrolled and remained perfectly flat, so I know it's possible Ballard :-). Additionally, the texture felt cheap, rather similar to plastic. BUT I will give credit where credit is due, the design was really cute once you could see it (with all the corners weighed down that is). November 13, 2011
Rave reviews My friends all love this rug...as do I. I wanted something for my craft room that would be pretty but also easy to clean. The rug is surprisingly soft. Great price. November 9, 2011
Okay Rug I purchased this rug for a bedroom. I like the rug but the binding on the edges is not so great. I will look for an inexpensive solution to remedy this. For the price not bad though. November 4, 2011
Beautiful design I love my new Geneve rug for my renovated kitchen. It's perfect under my breakfast table, since the rug is indoor/outdoor. Beautiful design! October 14, 2011
These rugs are great I ordered these rugs for my laundry room which is also the room that everyone enters from the garage, so these rugs get a lot of use. They are great. Exactly what I expected. It does take a while for them to lay flat from being shipped in a tube, but they eventually lay down. The true test will be during our upcoming winter when we walk in with a lot of snow and salt on our shoes. I'm thinking they will be perfect! October 4, 2011
geneve rug I love my Geneve rug! Delivered earlier than expected, quality is wonderful, couldn't be happier!! October 3, 2011
Love the look of this rug I purchased this rug for our entry way. I needed something that could stand up to the rain and snow that gets dragged in and I think this is going to do the trick. The rug is very light weight, much thinner than i expected it to be put a nice rug pad keeps it in place and gives it some cushion. The looks of the rug made it easy to get over the weight, I absolutely love the design. October 2, 2011
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Product:RW203-Geneve Indoor/Outdoor Rug