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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 204 reviewers.
Rated 4 out of 5 by This rug is very nice, but yes, still wavy/lumpy. I ordered the large Geneve rug as well as a smaller one to match in the silver, and as others have said, it's a blend of grey, black, and dark taupe. Works very well with the red and green pattern in my family room sofa, etc. It's been on the floor now for over a month, and there are still waves in it from how it was folded when shipped. I do not understand why Ballards doesn't wrap the rug around a ROUND hard cardboard form, rather than a flat rectangle, in its packaging for shipping -- probably cheaper or something? That said, I like the rug and am hoping the wavy marks will disappear with more time. November 7, 2014
Rated 4 out of 5 by love it Perfect rug. Just what I wanted. Color is perfect. October 29, 2014
Rated 5 out of 5 by Color of driftwood greys, just perfect! I just bought his rug to go in my newly renovated (almost finished) kitchen which has grey base and fridge wall cabinets and cream cabinets for the island, on red birch flooring. The granite counter tops have a mix of grey greens, cream, and the greys of quartz. I read previous reviews about the rug being brown, which I can understand. However, due to the weave of the rug, it has a varying mix of warm greys. The "grout" pattern is of a cream color which can cause an overall brownish (warm) cast. As a graphic designer with extensive education in color, my opinion of the description of the color is that its a combination of "driftwood greys" with warm undertones. It does coordinate well in my kitchen with the other warm colors of cabinetry and flooring. I had wanted this rug for over a year, and my instinct was correct that it would compliment the room perfectly. All the images of the rug in the catalogs I had received seemed to be the same color. It unrolled well, and seems to be flattening over the last 4 days. (a hairdryer may help flatten creases for those who have said it needs to be flatter.) Also, every color is affected by monitors and screens on all devices. October 26, 2014
Rated 4 out of 5 by Nice Outdoor Rug Using this on our front porch along with our Ballard black swing and looks awesome. Inside the Silver looks grey and outside the silver looks brown!! October 8, 2014
Rated 5 out of 5 by Rug is so pretty Love this rug for my family room. It is taking awhile for the creases to flatten out but for the money, I think it's worth it. Color is just as pictured. October 1, 2014
Rated 1 out of 5 by Edge Binding Falls Apart!!! I purchased 3 of these runners for my kitchen--as they are supposed to be durable. What a joke! All three have had the binding/edging on the corners begin to unravel with almost NO use. The edging on corners is not sewn down and began to fray almost immediately. It's a big pain to return these rugs and I'm so disappointed in the quality. It's too bad because they looked really good.... September 30, 2014
Rated 4 out of 5 by Good quality...see below The longer we have this rug at our back door, the more pleased we are with its size and quality! September 19, 2014
Rated 3 out of 5 by Aqua is sea green I was so disappointed in the color of this rug! The "aqua" color is really a sea green and nothing like the light aqua color of the catalog picture. I should have listened to the other reviews and not think that I could make green work where I needed aqua in my sunroom. So if a light bluish green is what you need, this color is for you. Keep looking if you need aqua! I was pleased with the quality of the rug, however, and would have kept it with the correct color. September 6, 2014
Rated 5 out of 5 by Great rug for the price! We'll buy another when we need it! The rug color is exactly what we expected. The binding is also as pictured. It also dries quickly after a rain. August 13, 2014
Rated 5 out of 5 by excelent quality - we have never, ever been disappointed with anything we've purchased from ballard I have this rug on the floor right in front of the kitchen sink - and every once in a while I think ---this is so dirty it will never get clean - and then I take it outside with a bucket of environmentally safe soapy water and give a good scrub and voila!! - it's clean as a whistle and ready for more use - love it - we also love our umbrella we bought last summer - it has stood up to everything ballard said it would - love it as well July 28, 2014
Rated 5 out of 5 by Very Attractive ! I fell in love with the pattern ,and knew it would just look Great on my patio . It definately goes with any decor !! Very Pleased ! July 4, 2014
Rated 4 out of 5 by Attractive, Contemporary Look The color is a grayish tan -- more on the brown side than gray. IMO, it is an "outdoor" area rug. I have only had it a month, and my general opinion is favorable for the location and purpose of my purchase. June 21, 2014
Rated 5 out of 5 by Utility at its best! We had acquired a new family member, a puppy, that was determined to bring in all the mud from the backyard and leave puppy prints across the light colored living room carpeting. So, I purchased one of the larger sized rugs during the winter months to use on top of the carpet to combat the dragged in dirt and moisture. It worked so well that I purchased two more smaller sized rugs to use in other parts of the house. This is an indoor/outdoor carpet so it is not what I would call soft to the foot if you run around barefoot, but it is not harsh either. It cleans up very well and lies flat even without a rug pad. I purchased the silver color and it coordinates very well with neutral colors in my rooms of browns and beiges. The quality of this product is very good and the price was exceptionally good as I received all three rugs during the "Bring Home Ballard" special. I am very pleased with the purchase of these indoor/outdoor rugs. June 18, 2014
Rated 5 out of 5 by Dressed up the front porch. Bought one and very satisfied so bought two more, obviously very happy with the rugs, colour and style perfect for the porch. Not only do they look smart, but are easy to keep clean whilst providing a covered area for the dogs to snooze! The rugs have been down about a month and as yet no complaints re their durability! June 13, 2014
Rated 5 out of 5 by Great color and durability I purchased one rug for my patio last season and loved it and got many compliments on the color and texture. Doesn't fade and is extremely easy to clean. Then decieded this year to double my pleasure and cover my entire concrete patio by purchasing another. Was delivered within 3 days. And now I have a lovely carpeted patio that anyone can feel comfortable walking on barefoot. Love it. Thanks Ballard! June 12, 2014
Rated 5 out of 5 by Patio Perfect Shade, design, size are all perfect for in front of our outdoor BBQ kitchen. Ordered the runner. Love the idea that we can hose it off. Doesn't blow around in the wind either. June 9, 2014
Rated 5 out of 5 by Cute rug for bathroom We have this in our master bathroom and I like that it can handle getting a little wet. The green color is so pretty too with our flower painting in there June 1, 2014
Rated 5 out of 5 by love it I looked at this rug many times on line and in the catalog before I purchased it as some of the reviews were questionable. The green color is what I expected and looks great on our kitchen hardwood floors. Our dishwasher flooded and ruined the previous wool rug so I went the indoor/ outdoor route this time. It looks great, feels good on bare feet and my friends love it. May 22, 2014
Rated 4 out of 5 by Love Our Geneve . . . love the size, color(s) and especially the design - changed the look of our room completely - the room seems brighter, more contemporary & welcoming - another "happy room" . . . May 5, 2014
Rated 5 out of 5 by Perfect for outdoor porches The rugs were just what I was looking for. I bought two of them in the silver. Although they look more brown and black, their neutral color makes them blend right in. And they don't hold water when they get wet. Love them! April 20, 2014
Rated 5 out of 5 by Perfect color; Perfect design When the rugs arrived, the color was just the color I wanted it to be. Size is just right. Rolled out nice. We've yet to see durability through sun and rain, but right now they look great. Love the design as well. Goes with other designs and colors. It's perfect for my "Tuscan" themed back yard. April 19, 2014
Rated 5 out of 5 by Fantastic rug! I ordered this rug in the silver for my kitchen. It blends beautifully with the grays, browns and greens that I have in the adjoining living/dining area. The depth of the design gives it a richness that other rugs do not have. Perfect way to add a little style to a high traffic area! March 28, 2014
Rated 5 out of 5 by Love! I just received this rug and LOVE it! I was hoping it would be a warm gray and it is! It's not really "silver" as the name indicates, but more of a warm gray brown with black threads. It's perfect for what I was looking for. I love the design too. I'm looking forward to the easy maintenance of it. I'm going to be ordering a runner next. Great rug and great price! March 24, 2014
Rated 4 out of 5 by Elegant and Soft on the Feet but Loops Snag Easily Overall, this rug exceeded my expectations for an indoor-outdoor rug. We purchased it for our dining room due to having rowdy dogs and a newborn, hoping it'd withstand everyday wear and tear. I have bought I-O rugs from BD before and have been pleased. This rug is different in that it is woven so that the loops are visible and above the surface unlike our other I-O rug. Within a few days, it already had some pulled loops from pulling the chair out, etc. I was so disappointed as otherwise the rug would be perfect. I am keeping it because it will be more of a hassle trying to return it, but I'm worried how long it will last and look this good. I recommend it for others if the rug will be placed in an area that will not have regular (or high traffic) use. It is quite beautiful. March 19, 2014
Rated 2 out of 5 by Color is NOT as shown online: Silver = Brown! I purchased 3 of these Geneve indoor/outdoor rugs in the Silver color. They came rolled in a plastic covering so you could see the color without even unwrapping. I even said to the UPS man -- does this look like silver to you? No! It's definitely brown. This is very misleading. A year or so ago I ordered this rug in a natural color. That also turned out totally different -- this time more of a light brown shade. Someone in the factory definitely likes brown! The rug itself is fine. It stands up to hard wear and is easily cleaned with a hose. For that reason only I will keep the new "silver" rugs, but this is the last time I depend on Ballard for color accuracy. March 18, 2014
Rated 5 out of 5 by ideal for covered front porch The orange color is vibrant and exactly as pictured. This rug is not thick but seems to stay in place well. March 13, 2014
Rated 2 out of 5 by Nice Design but it's a Cheap Rug We had to return ours b/c of flaws and the 2nd one also had flaws but for a cheap rug what else do you expect? March 12, 2014
Rated 5 out of 5 by These rugs are perfect where I have used them. I am using these in my newly redesigned walk-in closet. First, I had hardwood floors installed and these rugs are perfect to keep my feet warm and protect the floors. I love the design and the color. Every morning I feel like I'm dressing in a little French boutique. Thank you for your interest. March 12, 2014
Rated 3 out of 5 by Beautiful color & design, however too many creases from tight packaging. The rug is beautiful, however due to the very tight packaging, I still have not been able to smooth out all the creases. It would be best if you could roll the rug around a solid cylinder before shipping. March 7, 2014
Rated 4 out of 5 by Great Quality and design The quality of the rug is excellent! It is perfect for a high-traffic area like a kitchen. The design feels very current and modern. I would love to know how to make it flatter. Because of the way it was shipped on the tube it still has bumps that we keep trying to flatten out. If you have a solution I would love to hear it. March 7, 2014
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Product:RW203-Geneve Indoor/Outdoor Rug

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