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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Geneve Indoor/Outdoor Rug 4 5 168 168
Color of driftwood greys, just perfect! I just bought his rug to go in my newly renovated (almost finished) kitchen which has grey base and fridge wall cabinets and cream cabinets for the island, on red birch flooring. The granite counter tops have a mix of grey greens, cream, and the greys of quartz. I read previous reviews about the rug being brown, which I can understand. However, due to the weave of the rug, it has a varying mix of warm greys. The "grout" pattern is of a cream color which can cause an overall brownish (warm) cast. As a graphic designer with extensive education in color, my opinion of the description of the color is that its a combination of "driftwood greys" with warm undertones. It does coordinate well in my kitchen with the other warm colors of cabinetry and flooring. I had wanted this rug for over a year, and my instinct was correct that it would compliment the room perfectly. All the images of the rug in the catalogs I had received seemed to be the same color. It unrolled well, and seems to be flattening over the last 4 days. (a hairdryer may help flatten creases for those who have said it needs to be flatter.) Also, every color is affected by monitors and screens on all devices. October 26, 2014
Nice Outdoor Rug Using this on our front porch along with our Ballard black swing and looks awesome. Inside the Silver looks grey and outside the silver looks brown! Lighting..lighting...lighting! October 8, 2014
Rug is so pretty Love this rug for my family room. It is taking awhile for the creases to flatten out but for the money, I think it's worth it. Color is just as pictured. October 1, 2014
Edge Binding Falls Apart!!! I purchased 3 of these runners for my kitchen--as they are supposed to be durable. What a joke! All three have had the binding/edging on the corners begin to unravel with almost NO use. The edging on corners is not sewn down and began to fray almost immediately. It's a big pain to return these rugs and I'm so disappointed in the quality. It's too bad because they looked really good.... September 30, 2014
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Product:RW203-Geneve Indoor/Outdoor Rug
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