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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Geneve Indoor/Outdoor Rug 4 5 162 162
This is a beautiful rug! I love the design and color of this rug! Having two kids, we needed a rug that would be easy to clean. The indoor/outdoor rug is a good choice for easy clean-up. June 7, 2012
Pretty pattern, terrible quality I purchased this rug in the "spa" color about 4 months ago. The pattern is beautiful and the color is a nice blue/green, exactly what I wanted. Sadly, this is where the positives end. After a few months of light indoor use the rug is falling apart, the edges are fuzzy and one corner has completely come unstitched, there are several "pulls" in the material. Also, for the life of me I can't get the rug to lay flat. I am very disapointed with this rug, what a waste of money. May 23, 2012
Beautiful design and great quality! Love the rug - I would just like to mention that the spa color is actually a little more greenish than bluish. Just a point to those who were going for a match in a room! May 18, 2012
What a beautiful pattern I absolutely LOVE this rug. It is such a beautiful pattern and the color that I chose (green) goes well in my entrance. It arrived rolled up and it did not take long to get it straightened. I would like to buy another larger for my deck. May 11, 2012
good product poor color Love the rug, but I was expecting it to be the color it was described as and not what arrived. the color is NOT gray, it is brown:( I kept the rug because it still went with my kitchen, but I was hoping it was gray. May 6, 2012
Very attractive rug and for a great price! We love this rug. It looks perfect under our dining room table and we don't have to worry about staining. Despite the fact that it is an indoor/outdoor rug, it is surprisingly soft (albeit not as soft as wool or cotton). For the price, this is an exceptional rug and very nice looking. May 2, 2012
Pattern/Color Are Great! I purchased the Geneve rug for the entry way to my home. It will be used indoors. I was very cautious and somewhat reluctant to order it because of some of the reviews, however, I found the pattern and color (Spa) to be just as I'd hoped and the size was perfect. I'm still working on getting the rug to lay flat. I did not find it shiny and I do think the casual look is great next to a formal living room and study. May 2, 2012
Nice rug I purchased this for an indoor rug in the blue color. I am happy with the way it looks and is easy to clean with the sweeper. Haven't washed it yet but I don't anticipate any problems. Rug is nicely made and lays well. April 19, 2012
Good quality I like the quality and size of the rug, but the color did not come in as expected. I ordered the rug in grey, and it is really more of a tan. It looks nothing like the grey in the picture. If you are looking for a dark mix of tans, then then I would choose the grey. April 12, 2012
Excellent Value We love this rug. it looks great and is comfortable to walk on. It's good quality and I love how the pattern adds interest without being too loud. We love using these types of indoor/outdoor rugs in the house since we have small children and they are easy to clean. They are also a great value and I am so pleased with the quality and size of this rug, especially for the price. April 9, 2012
Good rug, but color (spa) not what I expected I ordered this rug in spa and was surprised when I unrolled it -- I thought initially Ballard had shipped the green one instead of 'spa'. The color is definitely more green than blue (the back of the rug calls it 'aqua'). My color scheme was very neutral so I kept the rug rather than go through the hassle of returning it, but I really would have prefered spa blue... April 6, 2012
Color not true to online color My husband and I just redid the floors in our kitchen, and I ordered this rug in the natural color for near the sink. The color online is much darker than in person, and it doesn't match the way I wanted it to, but other than that it is a perfect size and I love the design. I've purchased Ballard indoor/outdoor rugs before and they're great because they're durable and easy to clean, especially in high traffic areas like our dining room and kitchen. I just wish the color was more like the picture! The picture is darker, and our rug is much lighter than what I thought I would get. :/ April 5, 2012
rugs are what I expected Color was right, product is thin, hopefully I will get a season of use. April 5, 2012
Better than I thought I ordered this rug in the grey color for my entryway. The texture is different than i was expecting, but I love it! It is perfect for a high traffic area but also looks elegant. April 3, 2012
this is very true to description It took a while for me to receive the rug, but when I did it worked perfectly. The colors are great and it worked well with my blue slate floor. I would recommend this to people who have dogs as it has been very durable and easy to clean with a vacuum. April 2, 2012
You wouldn't think this is an outdoor rug. I love everything about this rug. The pattern, the texture. It looks great in my living room! The color is the only thing I was unsure of when it first arrived. It is more tan and black rather than grey. It looks sophisticated and trendy at the same time. April 1, 2012
The color was not what I expected. The design and construction are very good. The only disappointment is the color. I had expected "cream" instead of "medium taffy". The first Ballard rug we ordered had a "natural" border print. I expected the new rugs to be the same "natural" color. We will keep the new rugs, but the color is not what I expected. April 1, 2012
Love the design but not the color I love the design of the rug, and quality wise it seems to be fine, but the grey looks much more brown than the picture in the catalog or on-line. I am a little disappointed. I would recommend this as long as you aren't looking for the grey rug. April 1, 2012
Fabulous Rug! This is the second Geneve that I have purchased. I have had the blue for 2-3 years & it still looks brand new. It took about a week for it to lay flat from being unrolled in delivery. Very good quality rug, it's thin & just perfect for our house full of kids & animals. Very happy with it! April 1, 2012
Beautiful Runner for Kitchen We purchased this in the runner length in the grey color to lay in front of our kitchen sink. It's beautiful. Because it's made of material for indoor or outdoor use, it's perfect in the kitchen where it might get wet. April 1, 2012
Generally a good rug I bought this rug for under my kitchen table and so far I'm happy with the clean-ability but the edges look "fuzzy" from the nylon threads fraying a bit, just from a couple of weeks of regular foot traffic. It's more green than I expected but the color is nice and I get a lot of compliments on it. March 30, 2012
Outdoor NOT indoor rug This rug looks like plastic and looks cheap. It says its for indoor or outdoor use but it's only for outdoors and even then i wouldn't know where outdoors to put it...the garage? Poor quality. I sent it back. March 20, 2012
Great price for a nice rug! We put this rug in our entry way. We wanted something durable, because the entry gets a ton of traffic. The rug came with 2 large snags in it. Ballard compensated me nicely, because I really didn't want the hassle of sending it back. Keep in mind it is an indoor/outdoor rug, so it is very thin. But, overall it looks nice. The spa blue color is beautiful. March 14, 2012
Great rug! This rug looks great in my entryway. It holds up well with kids and dogs. Mine flattened out fine. Maybe they fixed the problem!!?? February 3, 2012
Very satisfied I purchased this rug for my front entry way. It is so perfect and I get so many compliments on it! We recently had a Christmas Eve open house and I decided to put the rug on our patio for the party to make it feel more "homey" outside. Now I love it so much out there I think I'm going to have to order something else for inside! It cleans very easily with broom and just looks great! Highly recommend it! December 28, 2011
very cute rugs I love the look of the Geneve rugs. I ordered 3 to place at my entry doors. Very durable for people to wipe their feet yet still look pretty. I wish the manufacturer would just simply roll them before shipping instead of folding them like a paper fan. I think this would alleviate some of the complaints that consumers mention of it not laying flat. December 13, 2011
Perfect color for my living room at the moment. I love my rug and have decided to start with it inside then move it to the patio when it gets warm. My only concern is that it doesn't lay flat yet. It has been down for 2.5 weeks and still has not relaxed. December 10, 2011
Beautiful Rug Although the rug was on back order it was worth the wait! The rug is beautiful in my home and the rug pad I purchased with it holds it in place wonderfully on my hardwood floors. This rug exceeded my expectations. December 10, 2011
Durable rug This rug is perfect for where we put it, in our kitchen. The kitchen is a high use area with a lot of wear and tear. The rug has been holding up well to all we have put it through. It came right before Thanksgiving and we had a lot of guests for the holiday. The rug showed no sign having trouble keeping up with the stress of the holiday! December 10, 2011
Exactly what i wanted I ordered the rug and had to wait a little but wanted it for a specific purpose and it met all my expectations. I never worry about your products they are always of high quality and either easy to assemble or fit what we want. December 10, 2011
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Product:RW203-Geneve Indoor/Outdoor Rug