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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Geneve Indoor/Outdoor Rug is rated 4.0 out of 5 by 204.
Rated 5 out of 5 by from Very attractive rug and for a great price! We love this rug. It looks perfect under our dining room table and we don't have to worry about staining. Despite the fact that it is an indoor/outdoor rug, it is surprisingly soft (albeit not as soft as wool or cotton). For the price, this is an exceptional rug and very nice looking.
Date published: 2012-05-03
Rated 5 out of 5 by from Couldn't be happier with this product Purchased this rug in natural for my kitchen. The color is exactly as depicted in the picture on the website. The rug looks great for my wood floor which is polished in a natural color that has taken on a golden hue over time. So easy to maintain too - just wipe away food residue with water and you are done!
Date published: 2012-12-20
Rated 5 out of 5 by from Patio Perfect Shade, design, size are all perfect for in front of our outdoor BBQ kitchen. Ordered the runner. Love the idea that we can hose it off. Doesn't blow around in the wind either.
Date published: 2014-06-09
Rated 5 out of 5 by from Perfect for outdoor porches The rugs were just what I was looking for. I bought two of them in the silver. Although they look more brown and black, their neutral color makes them blend right in. And they don't hold water when they get wet. Love them!
Date published: 2014-04-20
Rated 5 out of 5 by from These rugs are perfect where I have used them. I am using these in my newly redesigned walk-in closet. First, I had hardwood floors installed and these rugs are perfect to keep my feet warm and protect the floors. I love the design and the color. Every morning I feel like I'm dressing in a little French boutique. Thank you for your interest.
Date published: 2014-03-12
Rated 5 out of 5 by from Great quality, especially for the price. Loved these rugs!! Color was exactly as presented and they felt much softer underfoot than I expected. They also look more expensive than the price indicated!! Taping the edges to the floor for a day or two really helped them to lay flat.
Date published: 2012-10-21
Rated 5 out of 5 by from Beautiful Rug Although the rug was on back order it was worth the wait! The rug is beautiful in my home and the rug pad I purchased with it holds it in place wonderfully on my hardwood floors. This rug exceeded my expectations.
Date published: 2011-12-10
Rated 5 out of 5 by from This is a great rug for the price. I love this rug and it looks great in my dining area. I ordered the Aqua. I also ordered the runner for my kitchen. The color was a little more green than what I expected. I've had them for about 6 months and they are wearing great!
Date published: 2014-01-12
Rated 5 out of 5 by from Beautiful Natural rug It takes a while to get the shipping wrinkles out, but the rug is beautiful and looks great in our entryway.
Date published: 2012-12-31
Rated 5 out of 5 by from Fabulous Rug! This is the second Geneve that I have purchased. I have had the blue for 2-3 years & it still looks brand new. It took about a week for it to lay flat from being unrolled in delivery. Very good quality rug, it's thin & just perfect for our house full of kids & animals. Very happy with it!
Date published: 2012-04-01
Rated 5 out of 5 by from Dressed up the front porch. Bought one and very satisfied so bought two more, obviously very happy with the rugs, colour and style perfect for the porch. Not only do they look smart, but are easy to keep clean whilst providing a covered area for the dogs to snooze! The rugs have been down about a month and as yet no complaints re their durability!
Date published: 2014-06-13
Rated 5 out of 5 by from The Rug looks amazing Besides looking wonderful in my patio next to the pool, it is well made and holds up well. It has not shown wear, has tight stitching and is easy to clean. The pattern is sublte and modern. It is one of the best purchases I have made in a while.
Date published: 2012-06-26
Rated 5 out of 5 by from geneve rug I love my Geneve rug! Delivered earlier than expected, quality is wonderful, couldn't be happier!!
Date published: 2011-10-03
Rated 5 out of 5 by from Very Attractive ! I fell in love with the pattern ,and knew it would just look Great on my patio . It definately goes with any decor !! Very Pleased !
Date published: 2014-07-04
Rated 5 out of 5 by from Beautiful design I love my new Geneve rug for my renovated kitchen. It's perfect under my breakfast table, since the rug is indoor/outdoor. Beautiful design!
Date published: 2011-10-14
Rated 5 out of 5 by from Nice rug I purchased this for an indoor rug in the blue color. I am happy with the way it looks and is easy to clean with the sweeper. Haven't washed it yet but I don't anticipate any problems. Rug is nicely made and lays well.
Date published: 2012-04-19
Rated 5 out of 5 by from Better than the pictures Both rugs were better than the picture! Great quality. Arrived before the forecasted delivery date. Very happy with purchases.
Date published: 2017-01-08
Rated 5 out of 5 by from Utility at its best! We had acquired a new family member, a puppy, that was determined to bring in all the mud from the backyard and leave puppy prints across the light colored living room carpeting. So, I purchased one of the larger sized rugs during the winter months to use on top of the carpet to combat the dragged in dirt and moisture. It worked so well that I purchased two more smaller sized rugs to use in other parts of the house. This is an indoor/outdoor carpet so it is not what I would call soft to the foot if you run around barefoot, but it is not harsh either. It cleans up very well and lies flat even without a rug pad. I purchased the silver color and it coordinates very well with neutral colors in my rooms of browns and beiges. The quality of this product is very good and the price was exceptionally good as I received all three rugs during the "Bring Home Ballard" special. I am very pleased with the purchase of these indoor/outdoor rugs.
Date published: 2014-06-18
Rated 5 out of 5 by from Rave reviews My friends all love this rug...as do I. I wanted something for my craft room that would be pretty but also easy to clean. The rug is surprisingly soft. Great price.
Date published: 2011-11-09
Rated 5 out of 5 by from Buy this rug! I was a little apprehensive about an indoor/ outdoor rug for my family room, but after receiving this rug I loved it immediately. The design is perfect for an up to date look and it is very easy to keep clean. My husband was not thrilled with the 'feel' at first, but I added the recommended rug pad and it feels great under foot. Ballard designs delivers on their committments. My shipment was received in 2 days which was a nice surprise in addition to the purchase. Definetely recommend this rug!
Date published: 2012-08-22
Rated 5 out of 5 by from Silver has beautiful grey tones I just received this rug (runner) which unfortunately I have to return bc it doesn't work in my space however, the colors are beautiful (ordered the silver). The reviewer who described it as "driftwood grey" is correct and that's how I would describe this rug. Beautiful tones which will go with any decor. While I am returning it, I am going to order a different size simply bc I love it so much that I need to have it somewhere!
Date published: 2014-11-18
Rated 5 out of 5 by from ideal for covered front porch The orange color is vibrant and exactly as pictured. This rug is not thick but seems to stay in place well.
Date published: 2014-03-13
Rated 5 out of 5 by from Great rug It's a great rug. The color (ivory/brown) was exactly what I hoped it would be.
Date published: 2013-09-10
Rated 5 out of 5 by from You wouldn't think this is an outdoor rug. I love everything about this rug. The pattern, the texture. It looks great in my living room! The color is the only thing I was unsure of when it first arrived. It is more tan and black rather than grey. It looks sophisticated and trendy at the same time.
Date published: 2012-04-01
Rated 5 out of 5 by from Great product I am very pleased with this purchase. I was looking for a large rug to go in my eat-in kitchen that would be easy to clean and look nice. This rug is just what I was looking for. From reviews the only thing I was worried about was curling at the edges, but this hasn't been a problem. I highly recommend this product.
Date published: 2013-07-01
Rated 5 out of 5 by from nice rug Very nice rug. Thin but I expected that for an outdoor rug. It has a smooth feel walking on which is better than other outdoor rugs that I have seen. Color was true. I would definitely recommend.
Date published: 2016-08-06
Rated 5 out of 5 by from LOVE! I love this rug. We have it in our entryway and it's both sylish enough to have inside, and durable enough to handle the traffic that comes in and out of our house.
Date published: 2012-06-22
Rated 5 out of 5 by from Great rug I purchased the doormat sized rug, which I placed inside the house in front of the door that leads to the deck. It flattened out right away. I put a rug pad underneath it to keep it from sliding. It is thin, which I needed so the door would clear it. It is perfect for what I needed.
Date published: 2012-07-01
Rated 5 out of 5 by from love this rug! Really nice looking rug. Perfect color and just the right amount of weight. I am using it in the entry way. Good price too.
Date published: 2017-01-01
Rated 5 out of 5 by from Great rug; great price This indoor/outdoor rug is perfect for our pool house. It is easy on your feet, but holds up well. I'm sure lots of little wet feet will be tromping all over it this summer and for many summers to come! Thank you!
Date published: 2013-06-19
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Product:RW203-Geneve Indoor/Outdoor Rug
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