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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Geneve Indoor/Outdoor Rug 4 5 160 160
Buy this rug! I was a little apprehensive about an indoor/ outdoor rug for my family room, but after receiving this rug I loved it immediately. The design is perfect for an up to date look and it is very easy to keep clean. My husband was not thrilled with the 'feel' at first, but I added the recommended rug pad and it feels great under foot. Ballard designs delivers on their committments. My shipment was received in 2 days which was a nice surprise in addition to the purchase. Definetely recommend this rug! August 21, 2012
great durable rug I bought this rug to use at my front door. I had purchased several rugs and had to return all of them because they were too thick and I couldn't open my door. This rug worked out perfectly. This rug is thin but durable. The pattern is very nice and looks great in my entryway. I purchased the gray color and I would have to agree with other reviews that I read before I bought this that the gray color is not really gray at all, but rather more ofa brown color. Regardless, I still like it. August 2, 2012
This is a beautiful rug! I love the design and color of this rug! Having two kids, we needed a rug that would be easy to clean. The indoor/outdoor rug is a good choice for easy clean-up. June 7, 2012
What a beautiful pattern I absolutely LOVE this rug. It is such a beautiful pattern and the color that I chose (green) goes well in my entrance. It arrived rolled up and it did not take long to get it straightened. I would like to buy another larger for my deck. May 11, 2012
Love Our Geneve . . . love the size, color(s) and especially the design - changed the look of our room completely - the room seems brighter, more contemporary & welcoming - another "happy room" . . . May 5, 2014
Great rug! This rug looks great in my entryway. It holds up well with kids and dogs. Mine flattened out fine. Maybe they fixed the problem!!?? February 3, 2012
Perfect color; Perfect design When the rugs arrived, the color was just the color I wanted it to be. Size is just right. Rolled out nice. We've yet to see durability through sun and rain, but right now they look great. Love the design as well. Goes with other designs and colors. It's perfect for my "Tuscan" themed back yard. April 19, 2014
Perfect for outdoor porches The rugs were just what I was looking for. I bought two of them in the silver. Although they look more brown and black, their neutral color makes them blend right in. And they don't hold water when they get wet. Love them! April 20, 2014
a decent door mat very difficult to get wrinkles out of it...thin, light weight and the silver is more of a taupe color...but it should be easy to hose down. November 6, 2013
Elegant and Soft on the Feet but Loops Snag Easily Overall, this rug exceeded my expectations for an indoor-outdoor rug. We purchased it for our dining room due to having rowdy dogs and a newborn, hoping it'd withstand everyday wear and tear. I have bought I-O rugs from BD before and have been pleased. This rug is different in that it is woven so that the loops are visible and above the surface unlike our other I-O rug. Within a few days, it already had some pulled loops from pulling the chair out, etc. I was so disappointed as otherwise the rug would be perfect. I am keeping it because it will be more of a hassle trying to return it, but I'm worried how long it will last and look this good. I recommend it for others if the rug will be placed in an area that will not have regular (or high traffic) use. It is quite beautiful. March 19, 2014
Color is NOT as shown online: Silver = Brown! I purchased 3 of these Geneve indoor/outdoor rugs in the Silver color. They came rolled in a plastic covering so you could see the color without even unwrapping. I even said to the UPS man -- does this look like silver to you? No! It's definitely brown. This is very misleading. A year or so ago I ordered this rug in a natural color. That also turned out totally different -- this time more of a light brown shade. Someone in the factory definitely likes brown! The rug itself is fine. It stands up to hard wear and is easily cleaned with a hose. For that reason only I will keep the new "silver" rugs, but this is the last time I depend on Ballard for color accuracy. March 18, 2014
Happy. Item as described I bought this rug for my office and I was surprised that it isn't as hard/rough as I thought it would be for an indoor/outdoor rug. I wanted something smooth that my office chair could roll on, but that wouldn't hurt my baby's knees if he was crawling around in there. This is the perfect rug for what I wanted. I read reviews about the colors not matching the website so I went with the natural color and am happy with that. It has taken some time to flatten out, but I put some weights on it and hopefully it will be laying flat soon. Overall, great purchase, especially for the price. October 4, 2012
Fantastic rug! I ordered this rug in the silver for my kitchen. It blends beautifully with the grays, browns and greens that I have in the adjoining living/dining area. The depth of the design gives it a richness that other rugs do not have. Perfect way to add a little style to a high traffic area! March 28, 2014
Love! I just received this rug and LOVE it! I was hoping it would be a warm gray and it is! It's not really "silver" as the name indicates, but more of a warm gray brown with black threads. It's perfect for what I was looking for. I love the design too. I'm looking forward to the easy maintenance of it. I'm going to be ordering a runner next. Great rug and great price! March 24, 2014
The product does not stand up to foot traffic. The corners of this rug will not lay flat, despite every effort to do so. It looks sloppy as a result and does not lay flat on the rug pad. November 19, 2012
Great quality, especially for the price. Loved these rugs!! Color was exactly as presented and they felt much softer underfoot than I expected. They also look more expensive than the price indicated!! Taping the edges to the floor for a day or two really helped them to lay flat. October 21, 2012
Love this gorgeous rug! I bought the Geneve rug in terra cotta and it looks great. The ripples mentioned by other reviewers were not a problem for me as the ripples worked themselves out quickly. I'm using it in a grown up space where it looks elegant and can withstand sloppy children and a slew of toys. September 30, 2012
Great replacement for an old sisal rug. The item arrived in about a week and we love the subdued color of the terra cotta. It was rolled rather tightly and flattened out nicely in a few days. I like that it is not as thick as the sisal was. Cannot tell it is an outdoor rug. September 7, 2012
Great outdoor rug for the price I have bad marks and cracks on my front porch entryway. Instead of having to correct the bad entrance with concrete, etc., I bought this large rug. So, for about $100, I got a nice looking large outdoor rug for my entry. It was the prettiest rug I could find and was the best price! The color is silver, but it has tones of beige and is not shiny. I love the pattern, too. I agree with the reviewers about the creases that won't come out. They must be a result of the packaging? It doesn't matter outside, and the creases have lessened because of rain and snow. I would not want this rug inside. It doesn't move outside and needs no pad. I had thought it would come with a pad, but it didn't. I'd say it is terrific for outdoors an no pad is needed, but I wouldn't recommend it for indoor use. February 16, 2014
love the pattern, not the quakity. the pattern is great, however I was disappointed in the quality. I have bought other outdoor rugs from Ballard to use indoors and they don't look like "outdoor rugs". However this one looks cheaper, thinner weave, with the backing showing through....definitely has outdoor rug look, though I bought it for my study/office. would only recommend for porch or outdoor. June 22, 2012
These rugs are perfect where I have used them. I am using these in my newly redesigned walk-in closet. First, I had hardwood floors installed and these rugs are perfect to keep my feet warm and protect the floors. I love the design and the color. Every morning I feel like I'm dressing in a little French boutique. Thank you for your interest. March 12, 2014
Just as Described! I ordered this rug in the neutral/brown color. The pattern, color and material are all just as described and overall I am very happy! August 6, 2012
Pattern/Color Are Great! I purchased the Geneve rug for the entry way to my home. It will be used indoors. I was very cautious and somewhat reluctant to order it because of some of the reviews, however, I found the pattern and color (Spa) to be just as I'd hoped and the size was perfect. I'm still working on getting the rug to lay flat. I did not find it shiny and I do think the casual look is great next to a formal living room and study. May 2, 2012
ideal for covered front porch The orange color is vibrant and exactly as pictured. This rug is not thick but seems to stay in place well. March 13, 2014
Great Quality and design The quality of the rug is excellent! It is perfect for a high-traffic area like a kitchen. The design feels very current and modern. I would love to know how to make it flatter. Because of the way it was shipped on the tube it still has bumps that we keep trying to flatten out. If you have a solution I would love to hear it. March 7, 2014
nice looking I am using this indoor/outdoor carpet in my kitchen--it looks very nice and cleans easily with a sweeper and a wet sponge for spills. I definitely feel it is worth the money. June 24, 2012
LOVE! I love this rug. We have it in our entryway and it's both sylish enough to have inside, and durable enough to handle the traffic that comes in and out of our house. June 22, 2012
Nice Design but it's a Cheap Rug We had to return ours b/c of flaws and the 2nd one also had flaws but for a cheap rug what else do you expect? March 12, 2014
Great price for a nice rug! We put this rug in our entry way. We wanted something durable, because the entry gets a ton of traffic. The rug came with 2 large snags in it. Ballard compensated me nicely, because I really didn't want the hassle of sending it back. Keep in mind it is an indoor/outdoor rug, so it is very thin. But, overall it looks nice. The spa blue color is beautiful. March 14, 2012
good product poor color Love the rug, but I was expecting it to be the color it was described as and not what arrived. the color is NOT gray, it is brown:( I kept the rug because it still went with my kitchen, but I was hoping it was gray. May 6, 2012
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Product:RW203-Geneve Indoor/Outdoor Rug