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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Geneve Indoor/Outdoor Rug 4 5 181 181
Elegant and Soft on the Feet but Loops Snag Easily Overall, this rug exceeded my expectations for an indoor-outdoor rug. We purchased it for our dining room due to having rowdy dogs and a newborn, hoping it'd withstand everyday wear and tear. I have bought I-O rugs from BD before and have been pleased. This rug is different in that it is woven so that the loops are visible and above the surface unlike our other I-O rug. Within a few days, it already had some pulled loops from pulling the chair out, etc. I was so disappointed as otherwise the rug would be perfect. I am keeping it because it will be more of a hassle trying to return it, but I'm worried how long it will last and look this good. I recommend it for others if the rug will be placed in an area that will not have regular (or high traffic) use. It is quite beautiful. March 19, 2014
Color is NOT as shown online: Silver = Brown! I purchased 3 of these Geneve indoor/outdoor rugs in the Silver color. They came rolled in a plastic covering so you could see the color without even unwrapping. I even said to the UPS man -- does this look like silver to you? No! It's definitely brown. This is very misleading. A year or so ago I ordered this rug in a natural color. That also turned out totally different -- this time more of a light brown shade. Someone in the factory definitely likes brown! The rug itself is fine. It stands up to hard wear and is easily cleaned with a hose. For that reason only I will keep the new "silver" rugs, but this is the last time I depend on Ballard for color accuracy. March 18, 2014
ideal for covered front porch The orange color is vibrant and exactly as pictured. This rug is not thick but seems to stay in place well. March 13, 2014
Nice Design but it's a Cheap Rug We had to return ours b/c of flaws and the 2nd one also had flaws but for a cheap rug what else do you expect? March 12, 2014
These rugs are perfect where I have used them. I am using these in my newly redesigned walk-in closet. First, I had hardwood floors installed and these rugs are perfect to keep my feet warm and protect the floors. I love the design and the color. Every morning I feel like I'm dressing in a little French boutique. Thank you for your interest. March 12, 2014
Beautiful color & design, however too many creases from tight packaging. The rug is beautiful, however due to the very tight packaging, I still have not been able to smooth out all the creases. It would be best if you could roll the rug around a solid cylinder before shipping. March 7, 2014
Great Quality and design The quality of the rug is excellent! It is perfect for a high-traffic area like a kitchen. The design feels very current and modern. I would love to know how to make it flatter. Because of the way it was shipped on the tube it still has bumps that we keep trying to flatten out. If you have a solution I would love to hear it. March 7, 2014
This rug is stylish and easy to care for I use my Geneve indoor/outdoor rug in the sunroom and is the perfect covering for the terrazzo floor. The softness is comfortable for bare feet and it is easy to vacuum, sweep, and spot clean. My grandchildren love it! March 5, 2014
Product is fine but much thinner than expected. The color represented was a little different and as stated above much thinner than expected. they will work for me but may not be what others need if placing under chairs or other furniture. February 22, 2014
This rug is perfect for high traffic and durable--Love it! Using it in my grooming shop which is high traffic with frequent clean-ups. Cleans beautifully with soap and water--Will purchase another one for outdoors come spring! February 20, 2014
Great outdoor rug for the price I have bad marks and cracks on my front porch entryway. Instead of having to correct the bad entrance with concrete, etc., I bought this large rug. So, for about $100, I got a nice looking large outdoor rug for my entry. It was the prettiest rug I could find and was the best price! The color is silver, but it has tones of beige and is not shiny. I love the pattern, too. I agree with the reviewers about the creases that won't come out. They must be a result of the packaging? It doesn't matter outside, and the creases have lessened because of rain and snow. I would not want this rug inside. It doesn't move outside and needs no pad. I had thought it would come with a pad, but it didn't. I'd say it is terrific for outdoors an no pad is needed, but I wouldn't recommend it for indoor use. February 16, 2014
Silver Color is not at all as pictured The rug itself is nice, however I ordered the silver going off the photos of the different colored rugs stacked on top of eachother, and the picture of the silver rug in a room where it is a silver gray with a charcoal pattern. The actual rug instead looks like the swatch photo (which I hadn't noticed when ordering, it is actually brown with a tan pattern on it, not at all like the silver rug pictured in the photos and not nearly as nice looking). The color description should be changed to brown, disappointing and not looking forward to the hassle of trying to return a rug this size. February 9, 2014
Color as expected, very soft under foot!!! Great quality rug! Rolled out straight and smooth within a day or two as opposed to another indoor/outdoor rug I have (purchased elsewhere). The color is a nice neutral taupe-grey so it does not clash with any of the colors I already have in the room. It goes with warm or cool tones. Another nice feature, I have kids and pets and it doesn't show dirt! February 8, 2014
Like the pattern, color is completely different then described. I ordered the silver/grey rug with black print and recived a taupe/black background with tan print. Too much hassle to roll back up ,ship, and return so we 'll roll with it. However I'll think twice about ordering. The colors don't match any of the selections pictured! February 7, 2014
This is a great rug for the price. I love this rug and it looks great in my dining area. I ordered the Aqua. I also ordered the runner for my kitchen. The color was a little more green than what I expected. I've had them for about 6 months and they are wearing great! January 11, 2014
Fabulous, durable rug I bought this to put over my hardwood floor in my family room in front of the door that leads out to the garage. This area takes alot of abuse every day with wet shoes and even a little snow and ice. The rug looks great, is easy to clean and can stand up to all the abuse. This is the 4th indoor/outdoor rug I've bought from Ballards. One is in my front foyer, one in my laundry room, one on the back patio and now this one. They have all been beautiful and wonderful. December 12, 2013
Beautiful color and fabric I ordered the gray color for my entranceway. The color is accurate and beautiful. The rug is very, very thin - so you definitely need a rub pad underneath to keep it from slipping. Having some trouble with one corner that refuses to lay flat, but otherwise perfect! November 20, 2013
The rug is very nice and soft. all that I hoped for. This is great for the price. Its very nice and soft on your feet for an outdoor rug. I love it. November 18, 2013
a decent door mat very difficult to get wrinkles out of it...thin, light weight and the silver is more of a taupe color...but it should be easy to hose down. November 6, 2013
Current All of the prior reviews were correct on color, but I like it anyway, leans toward a cool khaki, but rich. Only issue I have is one corner is still curling up. Perfect for my breakfast room!!! Very stylish. November 2, 2013
Looks good in office I bought this in the grey and looks good in my husbands office. He didn't want a rug that would be difficult to roll his chair on and this was a decorative solution to save the wood floor from being ruined by his office chair. It is thin being an outdoor rug. And it doesn't have the rich look of a thicker wool rug, but still looks good in his office with the grey walls and white woodwork adds a designer touch with its pattern. Should use a thin rug pad though as it tends to move a bit. October 30, 2013
Great for kids and pets!! This is a great quality rug. Perfect for a house with pets and kids. HOWEVER, I ordered silver and the picture shows dark gray scroll work, mine has cream colored scroll work. I still love it! October 17, 2013
Color not as shown The Geneve rug is more a sisal color with dark brown lines. NOT cream colored with lighter brown lines as shown in catalog and on website. Still a nice rug but a more casual feel. October 17, 2013
too narrow I would have loved this rug if it had been offered in a wider size for the runner. Having to send it back..... October 16, 2013
Geneve Outdoor/Indoor Rug Up until today, I have been very pleased with everything I've ordered from Ballard. But this rug breaks my luck. This rug is AWFUL. It's thin, flimsy, slips around on the floor when walked on - there is no "grab" on the bottom. (Was sent to me in a cylindrical plastic bag, which curled it up grossly...) Sorry Ballard, but this is going back. I hate the quality and I'm disappointed in you. September 24, 2013
Disappointed I have ordered before from Ballard and had come to expect quality products. I am very disappointed in this rug. It has two large creases from the way it was packaged and will not lay flat. It just feels and looks cheap! September 14, 2013
Lovely outdoor carpet I bought this carpet for my pool house. It is of appropriate quality for an indoor outdoor carpet. It unrolled easily and it didn't take long to lie flat. September 11, 2013
Great rug It's a great rug. The color (ivory/brown) was exactly what I hoped it would be. September 10, 2013
Attractive I purchased the silver rug for the mudroom entry way from the garage to our laundry room. I thought it would be a good quick clean and low maintenance rug for that high traffic area. I have only had it a month but I really love it. I have not washed it, just vacuuming and shaking but I think it will wear well. I am even considering getting one for under the kitchen table. My only concern is that the silver is not silver at all but a brown/tan which I knew from reading prior reviews. I have also had a little difficulty keeping the edges from rolling up. After a few weeks with the edges taped down, it seems to be laying better. It does feel like an outdoor rug, not soft. Works well for what I needed it for. September 4, 2013
Would definately purchase again. Plain and simple....I love this rug. Originally I bought two for the kitchen and returned to purchase three more for other rooms. They are super easy to clean (since they are indoor/outdoor), they hose off easily. I read other reviews, and have to agree that the woven edge natural fibers do seem to 'fray' with normal wear/tear , however, I feel that they are no different than rugs that I have purchased in the past and the price just can't be beat. Since they come tightly bound, I do recommend hosing them down and letting them dry which will help relax the rug. August 14, 2013
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