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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

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Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

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In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

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Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Geneve Indoor/Outdoor Rug 4 5 162 162
Current All of the prior reviews were correct on color, but I like it anyway, leans toward a cool khaki, but rich. Only issue I have is one corner is still curling up. Perfect for my breakfast room!!! Very stylish. November 2, 2013
Looks good in office I bought this in the grey and looks good in my husbands office. He didn't want a rug that would be difficult to roll his chair on and this was a decorative solution to save the wood floor from being ruined by his office chair. It is thin being an outdoor rug. And it doesn't have the rich look of a thicker wool rug, but still looks good in his office with the grey walls and white woodwork adds a designer touch with its pattern. Should use a thin rug pad though as it tends to move a bit. October 30, 2013
Great for kids and pets!! This is a great quality rug. Perfect for a house with pets and kids. HOWEVER, I ordered silver and the picture shows dark gray scroll work, mine has cream colored scroll work. I still love it! October 17, 2013
Color not as shown The Geneve rug is more a sisal color with dark brown lines. NOT cream colored with lighter brown lines as shown in catalog and on website. Still a nice rug but a more casual feel. October 17, 2013
too narrow I would have loved this rug if it had been offered in a wider size for the runner. Having to send it back..... October 16, 2013
Geneve Outdoor/Indoor Rug Up until today, I have been very pleased with everything I've ordered from Ballard. But this rug breaks my luck. This rug is AWFUL. It's thin, flimsy, slips around on the floor when walked on - there is no "grab" on the bottom. (Was sent to me in a cylindrical plastic bag, which curled it up grossly...) Sorry Ballard, but this is going back. I hate the quality and I'm disappointed in you. September 24, 2013
Disappointed I have ordered before from Ballard and had come to expect quality products. I am very disappointed in this rug. It has two large creases from the way it was packaged and will not lay flat. It just feels and looks cheap! September 14, 2013
Lovely outdoor carpet I bought this carpet for my pool house. It is of appropriate quality for an indoor outdoor carpet. It unrolled easily and it didn't take long to lie flat. September 11, 2013
Great rug It's a great rug. The color (ivory/brown) was exactly what I hoped it would be. September 10, 2013
Attractive I purchased the silver rug for the mudroom entry way from the garage to our laundry room. I thought it would be a good quick clean and low maintenance rug for that high traffic area. I have only had it a month but I really love it. I have not washed it, just vacuuming and shaking but I think it will wear well. I am even considering getting one for under the kitchen table. My only concern is that the silver is not silver at all but a brown/tan which I knew from reading prior reviews. I have also had a little difficulty keeping the edges from rolling up. After a few weeks with the edges taped down, it seems to be laying better. It does feel like an outdoor rug, not soft. Works well for what I needed it for. September 4, 2013
Would definately purchase again. Plain and simple....I love this rug. Originally I bought two for the kitchen and returned to purchase three more for other rooms. They are super easy to clean (since they are indoor/outdoor), they hose off easily. I read other reviews, and have to agree that the woven edge natural fibers do seem to 'fray' with normal wear/tear , however, I feel that they are no different than rugs that I have purchased in the past and the price just can't be beat. Since they come tightly bound, I do recommend hosing them down and letting them dry which will help relax the rug. August 14, 2013
great look and quality..... very pleased with the style and quality of this rug....and am very pleased with the way it withstands the high traffic that it has to take on our patio area..excellent....thank you ballard for your service and great product lines....... August 9, 2013
Good rug for the price I got the 'grey' color rug- and as another review stated- it looks much more like the 'natural' color. It's a great quality for an indoor/outdoor rug. I put it under my kitchen table and no problem with chairs sliding in and out. It did take a few weeks to get the 'kinks' out of the rug from where it was rolled up, and the middle part is still a little 'rippley'. Over all very happy with it! July 23, 2013
Very nice. I really like this rug. It looks great and the quality seems good. July 5, 2013
Great color and addition to our patio We bought a large one for our outdoor living area and also a small one for our back door. We love the color and how they are wearing so far. July 1, 2013
Great product I am very pleased with this purchase. I was looking for a large rug to go in my eat-in kitchen that would be easy to clean and look nice. This rug is just what I was looking for. From reviews the only thing I was worried about was curling at the edges, but this hasn't been a problem. I highly recommend this product. July 1, 2013
Great rug; great price This indoor/outdoor rug is perfect for our pool house. It is easy on your feet, but holds up well. I'm sure lots of little wet feet will be tromping all over it this summer and for many summers to come! Thank you! June 19, 2013
Ivory is not the color Rug is more dark wheat/brown than ivory. Disappointed. June 17, 2013
too narrow although the measurements are obviously given, I thought it would be the same as a previous indoor/outdoor runner I had purchased...this one is cut narrower, though the length is the same. seems cheaper. June 15, 2013
Even nicer in person I am using this as an indoor rug. I have dogs and find myself constantly replacing or cleaning my rugs. But this one I can take outside and hose down, let it dry, and bring it right back in. I did that when I first received it so I could get it to flatten and it worked great. Very happy with the color. Doesn't look like an outdoor rug at all! June 6, 2013
great coverage using this product for coverage of awful floor at an antique show.its perfect color and weight.im sure most people will want to buy the rugs! June 1, 2013
Love it! As I usually do, I obsessed about buying a rug for my living room for about 6 months. I finally decided on an indoor outdoor rug since we have 2 kids under 2. I got the large rug in aqua and I am so happy with my purchase! I laid it outside on the deck so the sun could heat it up a bit and help it lay flat. It's taken about 3 weeks to get completely flat, but I expected that. The color is more of a sea green to me, but throughout the day depending on the light the color looks different. The best part though, is that anything and everything will wipe right off. We've had a squished strawberry and blood, and so far all I've used is a baby wipe and it wipes right off. I highly recommend this rug! June 1, 2013
Disappointed in Quality Pattern and color are very nice (purchased Aqua 5x7). However the quality is very poor. Had a difficult time keeping the rug flat after unrolling only to find several pulls in the center of the rug along with a large pull in the edge banding. Rugs should be rolled face out when shipped so it can be unrolled an layed flat after purchase. May 16, 2013
Rug is not meant for durable outdoor weather. The rug, after abou three months outdoors, left fiber on everything it touched. Shoes, socks, etc. Didn't want my daughter crawling on it. April 30, 2013
Combines beauty with great functionality This rug arrived right on time as most of my Ballard purchases do. However, the roll was completely flattened so when I attempted to lay the rug it was creased and looked much like an accordion. I tried pulling and stretching to no avail but after about three weeks and many times over with my steam mop it is now laying flat. My point is that I liked the rug so well that I was willing to invest some time and effort to keep it. The color (spa) is beautiful and goes well in my kitchen. I love that spills clean up so easily and chairs slide with ease. But for the delivery condition it would get a 5. April 27, 2013
Good design, quality is ok I got the gray rug and it does look more brownish that what it is advertised as. I purchased this rug to go under the kitchen table. The black and taupe work well with our decor in the kitchen and the design of this rug is very nice. This rug has NOT flattened out in the two weeks I have had it under the table. I have taped the edges to our tile floor in hopes it would stop from curling at the corners. It still curls up and the seams are still visible from the shipping tube it was wrapped tightly around. This rug design is really awesome which is why I purchased it. The quality is just so-so. I would probably like the rug better if it would lay flat and was a better quality. April 20, 2013
Durable, Color and Pattern Fit Well I ordered two rugs in green in different sizes, and received them promptly. If you have other Ballard indoor/outdoor rugs as I do, this one is similar. No issues with frayed edges, but some trouble getting them to lie flat. Very durable... my dog runs ragged over them with no impact. The main reason I ordered these rugs is for the muted green color which is difficult to find. The green is as pictured and looks great! Instead of being closer to a lime or sage, the green has brownish gray undertones (not blue or yellow). The pattern is not so bold that it clashes with my decor, which is on the traditional side of transitional. April 20, 2013
wrong color sent I ordered two rugs. One of them was the wrong color. Otherwise, the rug is functional for our needs. April 4, 2013
amazing stain resistant!! first let me start off and say that i never write reviews but something happened yesterday that i have to report. fyi the indoor/outdoor rug i purchased in 2012 is not the exact one pictured; however, i believe this review may help any person thinking about purchasing a durable/stain resistant indoor/outdoor rug from ballard. i have a runner in the kitchen. yesterday my 7 month old puppy got into a newblue printer ink cartridge my daughter mistakenly left on the kitchen counter. Well, there were 2 huge blue stains on the carpet after his fun. I was very dubious but i had tried this technique on old smaller less involved messes - but I just took the rug to the sink and ran the hose over the stain and bingo it washed out!! I am STILL in shock!!! my one issue is that you definitely need a rug pad because without it slips all over the hard wood floor. March 20, 2013
Perfect rug!! My daughter had purchased this same rug (different color & size), and I just knew it would work for my purposes, also. I purchased the 3' x 5' and am using it under a computer desk and rolling desk chair. It's the perfect size, and the chair moves around easily on the rug. The rug lays out perfectly flat after a few days of walking over it before putting it in its intended place. March 3, 2013
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Product:RW203-Geneve Indoor/Outdoor Rug