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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4 out of 5 by 204 reviewers.
Rated 4 out of 5 by More brown than "silver"... We are using the runner in the bathroom. It is hard to find this length and width runner. We like the quality, however, the "silver" is more like brown. I was hoping the silver was more like taupe. September 8, 2016
Rated 5 out of 5 by I love this rug It looks great and wears well. Just have to hose it off b August 19, 2016
Rated 5 out of 5 by nice rug Very nice rug. Thin but I expected that for an outdoor rug. It has a smooth feel walking on which is better than other outdoor rugs that I have seen. Color was true. I would definitely recommend. August 6, 2016
Rated 3 out of 5 by Color not what I expected :( I planned my husband's office around this rug and was disappointed when it got here because the color of the ivory/charcoal one was much warmer and darker than the photo online shows. It is throwing of all of the cooler tones in the room that I bought to go with it! The rug itself is fine so I'd recommend it if the colors will work for your space. July 20, 2016
Rated 5 out of 5 by Perfect for my needs I wanted something sturdy, neutral and a fair price. This fit all my requirements. July 6, 2016
Rated 4 out of 5 by please make 9x12 size! Love this pattern but I need a 9x12. Any chance you might make 9x12 in future? Thanks! June 15, 2016
Rated 3 out of 5 by Color is not accurate Although the size & quality were acceptable for my foyer I'm disappointed in the color 'silver'. The rug is much darker than the site appears . I had noticed in other reviews that it more of a driftwood color. I feel it's closer to a brown. Not enough contrast to my hardwood floor. Not sure if it's staying or going .... Trying to "get use to it" ? June 6, 2016
Rated 1 out of 5 by Looks great at first but stretches badly after some use We were originally very happy with this rug. It looks great and the material functions well in a high traffic area - very easy to wipe clean and clean up spills. After a few weeks of use we noticed that there was a bump forming in the middle. Now, a few more weeks have passed and the bump is very big, it's not something that can be flattened or pulled out, it seems the rug has stretched in the middle under a table and it is bowing out around one end. For this reason, I would not recommend the rug if you plan to place any furniture on it. It might still work if it's just the rug being placed on a floor or entry way with no furniture. May 16, 2016
Rated 5 out of 5 by Love this rug! I purchased this rug for our master bath...the room is fairly large and needed more than a bath mat, but the rug couldn't be wool (as most larger rugs are) due to moisture. I love this rug....the color is perfect, love the design, and the size options were great. Absolutely love!!! March 8, 2016
Rated 5 out of 5 by Love this Rug! Great color (I got the "silver" which is more of a gray brown as pictured). It's perfect for my entry which is a high traffic area. Hides dirt well and looks really nice. Glad I bought it. February 18, 2016
Rated 1 out of 5 by Great color/terrible quality The color and pattern of this rug was perfect - exactly as pictured. I ordered the runner and two of the smallest size. I have ordered many Ballard items before and always been very satisfied. I was hesitant about ordering this because of the reviews, but I took a chance. The runner was unraveled at one end and the stitching was inconsistent so the width varied throughout. The smaller rugs were not defective, but the weave was inconsistent so the pattern was more apparent in some spots. The worst part was the overall quality - they were like plastic. Although the price was great, they still weren't worth it and I returned. Their customer service has always been great. I have ordered many other indoor/outdoor rugs from Ballard that have been great, so I am wondering if this particular one was made from a different vendor. November 22, 2015
Rated 5 out of 5 by great kitchen rug This rug will save my wooden floors. It is a good neutral rug like others have said, won't show dirt. I've had it for a couple months now and am glad I purchased it. I did get a good rug pad for underneath for extra padding (I would spend the extra and do that). But overall, great rug for what I need. October 21, 2015
Rated 5 out of 5 by Good for Transitional Decor I wanted to put a runner in a hall that extends from my Family room to another room that would blend with the carpet, and coordinate with the one in my Family room (also from Ballard) that protects the hardwood floor. This coordinates well with the FR runner, and blends fairly well with the carpet. I should mention: The background color, though not dark, is discernibly darker than it appears in the picture. In the photo the background (i.e., versus the design) looks more like oatmeal. Had it been lighter, it would have worked in better with my off white carpet but, in this case, it is a better match for the FR runner before it. October 7, 2015
Rated 4 out of 5 by nice style I like the rug style and quality but it does not stay in place on the rug pad I bought to go with it. July 23, 2015
Rated 5 out of 5 by Looks wonderful on back porch The soft gray color blends perfectly with the travertine stone. Very pleased. Color was exactly like picture in catalog. July 9, 2015
Rated 4 out of 5 by Nice Rug but... I hesitated on this rug because I was unsure of the color. I e-mailed customer service to ask about the Ivory/Brown rug. The catalog showed that it was a cream color, but my computer showed a more tan color. They told me to go by the catalog which I did. The rug is a light tan..not ivory! It will work in my kitchen so I will not be sending it back, but beware if you are looking for an ivory color. Over all it is a nice rug. It adds interest to my kitchen. June 13, 2015
Rated 5 out of 5 by Excellent rug. These rugs look great in my kitchen. I do not stub my toes When barefoot. They clean up easily. Thank you for such a good product. June 11, 2015
Rated 1 out of 5 by Geneve Indoor/Outdoor Rug I purchased t his rug last week. It arrived today Jun1 2015. I opened and rolled out on my deck only to see about six inches of the binding along the edge of the rug is pulled away from the rug. I called immediately. There are no replacement rugs in the color that I ordered for another month. Not worth $200. I am hesitant to wait for a replacement. June 1, 2015
Rated 1 out of 5 by Severe fading Looked great initially. Although the description states "nonfading", within 6 months had severe fading. Now is very unsightly and needs replacement. Very disappointing. Poor quality. May 27, 2015
Rated 3 out of 5 by Disappointed This rug is just o.k. and now I'm feeling stuck with it. I'm really surprised at all the 5 star reviews because I think this rug is the equivalent to one found in any home improvement store. For me, the color (silver) is too dark and too brown. I actually ordered 2 to break up too much wood decking. They are very light weight and did come full of creases, even though they were rolled. The worst one, I ironed with a cotton towel over it because other reviews stated the wrinkles didn't come out on their own. I would return if I could do so affordably. Costly mistake. April 9, 2015
Rated 4 out of 5 by Pretty design This rug is beautiful and nicely made. I ordered it in silver and was a little disappointed in the color simply because it's more wheat/gray in color. I'm keeping it because it adds an additional decorating color to my master bath and am happy with my purchase. April 5, 2015
Rated 5 out of 5 by Never shows dirt!! Indoor outdoor rug does not look like it and it never shows dirt so I have to remember it is probably there and vacuum it anyway. I love it. March 28, 2015
Rated 5 out of 5 by Color is true to photo I am so pleased with my Geneve rug. I bought it in the silver color hoping it was close to what was pictured. The color is spot on making it a perfect match for my bedroom - not too brown, not too grey. And even as an indoor/outdoor rug, it is comfortable underfoot. My husband likes it too! March 23, 2015
Rated 5 out of 5 by Better than expected I have the runner in silver. It is perfect in my kitchen. It is located right under the sink as well as the area where I do all my prep. It has held up to multiple spills, and cleaned up with ease. It has also held up with a 9 month old puppy in the house who loves to chew EVERYTHING. March 19, 2015
Rated 1 out of 5 by Disappointing Maybe ok for outdoor use, but not substantial enough to use indoors...even as a door mat! Feels like cardboard. March 4, 2015
Rated 3 out of 5 by Warning: Color is wrong This area rug would've been perfect for my room - except the color is not as described. I ordered the Silver and the actual color is dark brown. Not even close. Maybe I got a bad dye lot but it cost me $40 in shipping to find out Ballard's idea of silver is actually dark brown. Not a happy customer. And yes, I checked the order & label and it says Silver. March 2, 2015
Rated 5 out of 5 by Terrific product This is the second indoor/outdoor rug I have purchased from Ballard. As with the first, this was just what I was looking for. The grey color is exactly as pictured and it works perfectly with my kitchen decor. Also, the rug arrived on schedule, nicely packaged and rolled out without lumps or bumps. Thank you, Ballard. January 24, 2015
Rated 3 out of 5 by Love the look...not sure about the quality I bought 4 of these rugs, but one is already coming apart. I hate sending things back...but looks like I'll have to. December 20, 2014
Rated 3 out of 5 by COLOR NOT AS EXPECTED I purchased this rug because I have a purchased the same type before, and I liked the color (needed a dark color for a high traffic area). Unfortunately, when it arrived, it turned out to be considerably lighter than shown on the picture; the rug is more orange than terracotta. November 20, 2014
Rated 5 out of 5 by Silver has beautiful grey tones I just received this rug (runner) which unfortunately I have to return bc it doesn't work in my space however, the colors are beautiful (ordered the silver). The reviewer who described it as "driftwood grey" is correct and that's how I would describe this rug. Beautiful tones which will go with any decor. While I am returning it, I am going to order a different size simply bc I love it so much that I need to have it somewhere! November 18, 2014
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Product:RW203-Geneve Indoor/Outdoor Rug

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