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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Geneve Indoor/Outdoor Rug 4 5 162 162
Utility at its best! We had acquired a new family member, a puppy, that was determined to bring in all the mud from the backyard and leave puppy prints across the light colored living room carpeting. So, I purchased one of the larger sized rugs during the winter months to use on top of the carpet to combat the dragged in dirt and moisture. It worked so well that I purchased two more smaller sized rugs to use in other parts of the house. This is an indoor/outdoor carpet so it is not what I would call soft to the foot if you run around barefoot, but it is not harsh either. It cleans up very well and lies flat even without a rug pad. I purchased the silver color and it coordinates very well with neutral colors in my rooms of browns and beiges. The quality of this product is very good and the price was exceptionally good as I received all three rugs during the "Bring Home Ballard" special. I am very pleased with the purchase of these indoor/outdoor rugs. June 18, 2014
Dressed up the front porch. Bought one and very satisfied so bought two more, obviously very happy with the rugs, colour and style perfect for the porch. Not only do they look smart, but are easy to keep clean whilst providing a covered area for the dogs to snooze! The rugs have been down about a month and as yet no complaints re their durability! June 13, 2014
Great color and durability I purchased one rug for my patio last season and loved it and got many compliments on the color and texture. Doesn't fade and is extremely easy to clean. Then decieded this year to double my pleasure and cover my entire concrete patio by purchasing another. Was delivered within 3 days. And now I have a lovely carpeted patio that anyone can feel comfortable walking on barefoot. Love it. Thanks Ballard! June 12, 2014
Patio Perfect Shade, design, size are all perfect for in front of our outdoor BBQ kitchen. Ordered the runner. Love the idea that we can hose it off. Doesn't blow around in the wind either. June 9, 2014
Cute rug for bathroom We have this in our master bathroom and I like that it can handle getting a little wet. The green color is so pretty too with our flower painting in there June 1, 2014
love it I looked at this rug many times on line and in the catalog before I purchased it as some of the reviews were questionable. The green color is what I expected and looks great on our kitchen hardwood floors. Our dishwasher flooded and ruined the previous wool rug so I went the indoor/ outdoor route this time. It looks great, feels good on bare feet and my friends love it. May 22, 2014
Love Our Geneve . . . love the size, color(s) and especially the design - changed the look of our room completely - the room seems brighter, more contemporary & welcoming - another "happy room" . . . May 5, 2014
Perfect for outdoor porches The rugs were just what I was looking for. I bought two of them in the silver. Although they look more brown and black, their neutral color makes them blend right in. And they don't hold water when they get wet. Love them! April 20, 2014
Perfect color; Perfect design When the rugs arrived, the color was just the color I wanted it to be. Size is just right. Rolled out nice. We've yet to see durability through sun and rain, but right now they look great. Love the design as well. Goes with other designs and colors. It's perfect for my "Tuscan" themed back yard. April 19, 2014
Fantastic rug! I ordered this rug in the silver for my kitchen. It blends beautifully with the grays, browns and greens that I have in the adjoining living/dining area. The depth of the design gives it a richness that other rugs do not have. Perfect way to add a little style to a high traffic area! March 28, 2014
Love! I just received this rug and LOVE it! I was hoping it would be a warm gray and it is! It's not really "silver" as the name indicates, but more of a warm gray brown with black threads. It's perfect for what I was looking for. I love the design too. I'm looking forward to the easy maintenance of it. I'm going to be ordering a runner next. Great rug and great price! March 24, 2014
Elegant and Soft on the Feet but Loops Snag Easily Overall, this rug exceeded my expectations for an indoor-outdoor rug. We purchased it for our dining room due to having rowdy dogs and a newborn, hoping it'd withstand everyday wear and tear. I have bought I-O rugs from BD before and have been pleased. This rug is different in that it is woven so that the loops are visible and above the surface unlike our other I-O rug. Within a few days, it already had some pulled loops from pulling the chair out, etc. I was so disappointed as otherwise the rug would be perfect. I am keeping it because it will be more of a hassle trying to return it, but I'm worried how long it will last and look this good. I recommend it for others if the rug will be placed in an area that will not have regular (or high traffic) use. It is quite beautiful. March 19, 2014
Color is NOT as shown online: Silver = Brown! I purchased 3 of these Geneve indoor/outdoor rugs in the Silver color. They came rolled in a plastic covering so you could see the color without even unwrapping. I even said to the UPS man -- does this look like silver to you? No! It's definitely brown. This is very misleading. A year or so ago I ordered this rug in a natural color. That also turned out totally different -- this time more of a light brown shade. Someone in the factory definitely likes brown! The rug itself is fine. It stands up to hard wear and is easily cleaned with a hose. For that reason only I will keep the new "silver" rugs, but this is the last time I depend on Ballard for color accuracy. March 18, 2014
ideal for covered front porch The orange color is vibrant and exactly as pictured. This rug is not thick but seems to stay in place well. March 13, 2014
Nice Design but it's a Cheap Rug We had to return ours b/c of flaws and the 2nd one also had flaws but for a cheap rug what else do you expect? March 12, 2014
These rugs are perfect where I have used them. I am using these in my newly redesigned walk-in closet. First, I had hardwood floors installed and these rugs are perfect to keep my feet warm and protect the floors. I love the design and the color. Every morning I feel like I'm dressing in a little French boutique. Thank you for your interest. March 12, 2014
Beautiful color & design, however too many creases from tight packaging. The rug is beautiful, however due to the very tight packaging, I still have not been able to smooth out all the creases. It would be best if you could roll the rug around a solid cylinder before shipping. March 7, 2014
Great Quality and design The quality of the rug is excellent! It is perfect for a high-traffic area like a kitchen. The design feels very current and modern. I would love to know how to make it flatter. Because of the way it was shipped on the tube it still has bumps that we keep trying to flatten out. If you have a solution I would love to hear it. March 7, 2014
This rug is stylish and easy to care for I use my Geneve indoor/outdoor rug in the sunroom and is the perfect covering for the terrazzo floor. The softness is comfortable for bare feet and it is easy to vacuum, sweep, and spot clean. My grandchildren love it! March 5, 2014
Product is fine but much thinner than expected. The color represented was a little different and as stated above much thinner than expected. they will work for me but may not be what others need if placing under chairs or other furniture. February 22, 2014
This rug is perfect for high traffic and durable--Love it! Using it in my grooming shop which is high traffic with frequent clean-ups. Cleans beautifully with soap and water--Will purchase another one for outdoors come spring! February 20, 2014
Great outdoor rug for the price I have bad marks and cracks on my front porch entryway. Instead of having to correct the bad entrance with concrete, etc., I bought this large rug. So, for about $100, I got a nice looking large outdoor rug for my entry. It was the prettiest rug I could find and was the best price! The color is silver, but it has tones of beige and is not shiny. I love the pattern, too. I agree with the reviewers about the creases that won't come out. They must be a result of the packaging? It doesn't matter outside, and the creases have lessened because of rain and snow. I would not want this rug inside. It doesn't move outside and needs no pad. I had thought it would come with a pad, but it didn't. I'd say it is terrific for outdoors an no pad is needed, but I wouldn't recommend it for indoor use. February 16, 2014
Silver Color is not at all as pictured The rug itself is nice, however I ordered the silver going off the photos of the different colored rugs stacked on top of eachother, and the picture of the silver rug in a room where it is a silver gray with a charcoal pattern. The actual rug instead looks like the swatch photo (which I hadn't noticed when ordering, it is actually brown with a tan pattern on it, not at all like the silver rug pictured in the photos and not nearly as nice looking). The color description should be changed to brown, disappointing and not looking forward to the hassle of trying to return a rug this size. February 9, 2014
Color as expected, very soft under foot!!! Great quality rug! Rolled out straight and smooth within a day or two as opposed to another indoor/outdoor rug I have (purchased elsewhere). The color is a nice neutral taupe-grey so it does not clash with any of the colors I already have in the room. It goes with warm or cool tones. Another nice feature, I have kids and pets and it doesn't show dirt! February 8, 2014
Like the pattern, color is completely different then described. I ordered the silver/grey rug with black print and recived a taupe/black background with tan print. Too much hassle to roll back up ,ship, and return so we 'll roll with it. However I'll think twice about ordering. The colors don't match any of the selections pictured! February 7, 2014
This is a great rug for the price. I love this rug and it looks great in my dining area. I ordered the Aqua. I also ordered the runner for my kitchen. The color was a little more green than what I expected. I've had them for about 6 months and they are wearing great! January 11, 2014
Fabulous, durable rug I bought this to put over my hardwood floor in my family room in front of the door that leads out to the garage. This area takes alot of abuse every day with wet shoes and even a little snow and ice. The rug looks great, is easy to clean and can stand up to all the abuse. This is the 4th indoor/outdoor rug I've bought from Ballards. One is in my front foyer, one in my laundry room, one on the back patio and now this one. They have all been beautiful and wonderful. December 12, 2013
Beautiful color and fabric I ordered the gray color for my entranceway. The color is accurate and beautiful. The rug is very, very thin - so you definitely need a rub pad underneath to keep it from slipping. Having some trouble with one corner that refuses to lay flat, but otherwise perfect! November 20, 2013
The rug is very nice and soft. all that I hoped for. This is great for the price. Its very nice and soft on your feet for an outdoor rug. I love it. November 18, 2013
a decent door mat very difficult to get wrinkles out of it...thin, light weight and the silver is more of a taupe color...but it should be easy to hose down. November 6, 2013
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Product:RW203-Geneve Indoor/Outdoor Rug