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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 24 reviewers.
Rated 1 out of 5 by Broke within a few uses Per the recommendations here, I bought this rack. It looks nice and sturdy, but the burlap straps seemed less substantial than leather, etc. One of my straps broke within the first few uses. I would have expected far more for one of the most expensive luggage racks out there. I regret my purchase. April 14, 2015
Rated 5 out of 5 by Just the right size for a guest room... I was not at all disappointed with the luggage rack. A great luggage rack for the home. It looks just like what you see online or in Ballard's catalog. I give it two thumbs up! March 19, 2015
Rated 5 out of 5 by Sturdy, solid product Very sturdy and strong; nothing flimsy about it. Looks great. It doesn't fold very flat due to the curve in the legs - I don't mind but some might. Quite large. February 5, 2015
Rated 5 out of 5 by Great addition to any guest room! This luggage rack is sturdy, stylish and looks fantastic in my guest room! Large enough to fit a full size suitcase or a couple smaller bags. Great buy! January 9, 2015
Rated 5 out of 5 by Contemporary Luggage Rack I love the updated, industrial-hip look of this rack. It is very sturdy, has an excellent height and looks very appealing in my new guest room. The rack came very well-packaged, so no shipment problems. I'm thrilled I found this online as I like the uniqueness of it. This is my second Ballard purchase and I've been very pleased with the quality both times. November 14, 2014
Rated 5 out of 5 by Luggage Rack Love it!! Very sturdy. My only complaint I had to wait quite awhile for it - did not know why. It was worth the wait and will order another as a gift. May 16, 2013
Rated 5 out of 5 by Perfect fit for a shabby chic guest room. I purchased the luggage rack for a guest room that I had completed done over with shabby chic white furniture and a lot of natural fabrics. The burlap straps fit right in with a burlap table skirt and pulled every thing together. Love the way it looks. February 7, 2013
Rated 4 out of 5 by Nice-sized luggage rack. Sturdy. A larger luggage rack than I already have and very sturdy, I would recommend this product for the guest room. My family members bring a large suitcase which fits perfectly on this rack. September 4, 2012
Rated 3 out of 5 by OK but The product did not fit in my space well but I am stuck because return shipping exceeded the cost of the product due to dimensions. If you buy it, plan on keeping it. August 2, 2012
Rated 5 out of 5 by Perfect for guest room! Ordered for guest room and was pleasantly surprised. Expensive, but worth it. Very solid and stable. Preferred it over wood ones b/c it's more solid, doesn't have to match any particular wood in the room, and is stylish and unique. Got a Ballards tapered drum burlap lampshade for a lamp in the room to pull it together-also very nice. Overall, very, very happy with this luggage rack. July 18, 2012
Rated 5 out of 5 by Good Buy Great looking rack that fits well in both of our guest rooms. Very easy to fold up and store in a closet when not in use. April 9, 2012
Rated 4 out of 5 by Great Style I bought two to stand at the end of beds in our farmhouse. They are large enough for most suitcases-and have a great style. Burlap is large weave. March 28, 2012
Rated 4 out of 5 by Beautiful design I was surprised when the rack's size is wonderful...the weight is lighter than of it is beautiful and different. I am glad I purchased this one and didn't opt for wood or an inexpensive one that might not be the same size. March 15, 2012
Rated 5 out of 5 by Best I have ever seen! Normally as a designer I dislike the look of luggage racks. But not with this one. There is no compromise between handsomeness and function. It is even better than it looks in the photos. It sits squarely on the floor on iron discs welded on as a part of its design so there is no wobble. (I did read a review before buying that said it there was a problem and I can only imagine that it was a single flawed piece that the person should have returned.) It is also high enough not to give a guest a backache while living out of their suitcase. And it is great looking. The iron is heavy enough not to have a flimsy look, yet still easy to fold and store. Love the woven burlap, too. And did I mention that the top ends of the iron are rounded off nicely and that it is wide enough and deep enough to hold a good size case, but sturdy enough to not cave in with a small one? I am thrilled with it. I ordered two and will recommend it to family and clients. March 7, 2012
Rated 5 out of 5 by Very attractive and large enough for big suitcase This is so much better looking than the other luggage racks I've had. Worth the additional cost. Looks great in my rustic guest house. But is sophisticated enough for other decor. Hoping it holds up well. Only time will tell... February 22, 2012
Rated 5 out of 5 by LOVE this piece! I shopped long and hard for a great luggage rack. It was to be used, primarily, by my Mom, so it HAD to be wonderful! I wavered over the Gaspar luggage rack because of the price, but now that I have it, I would have done it all over again. I truly LOVE this piece!l December 8, 2011
Rated 5 out of 5 by Simple, good design I bought two of these for my guest bedroom and they are very sturdy. They are slightly larger than I expected and add to the design of the room rather than being an unsightly convenience item for guests. October 14, 2011
Rated 5 out of 5 by great value; beautiful, unusual Happy with the value, beauty, and love the unusual piece. Reminds us of Santa Fe, NM October 5, 2011
Rated 5 out of 5 by A Class of it Own! I just love the Gaspar Luggage Rack. It's in my kitchen where I and friends put our bags on, off the table and counter tops. I brought 2 low profiled boxes with gliders added to the bottom of them to put under the rack to put things in, such as presents, things to return, and etc. This rack is a class of it own...unique and to be seen. Almost like having a room inside a room. September 4, 2011
Rated 4 out of 5 by Nice, but wobbly This rack looks great in the guest bedroom, but the legs on one diagonal are longer than the other. This causes the rack to wobble badly. August 7, 2011
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Product:MI423-Gaspar Luggage Rack

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