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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Individual Garden Suite Print 4.9 5 7 7
I like these florals very much. I love the pictures, and you find the birds in them every time you look at them. I picked them mostly for the colors that I thought would be right to lighten up a dark wall, and I am very pleased. Understand these are prints, so there is no texture at all. Somehow between the "gallery-wrapped canvas" and "crackle glaze finish" I thought there might be some texture, but they are smooth and flat. I still have not decided on their final positions, because everything I try (side by side, one higher and one lower, closer together, etc.) all look good! May 9, 2014
They are just beautiful! I was thrilled when they arrived for our new guest house, and I can't wait to get them hung. For days I had them sitting on top of the masonry work of the fireplace (before the mantel went on) just to enjoy what they bring to the room. I knew from your other reviews that they would be outstanding, but they exceeded my best expectations. September 15, 2013
Beautiful Colors I recently painted our front room a beautiful blue green, spa like color and watched these 2 panels for awhile. I finally took the chance on the colors and ordered them and they are perfect. The blues, greens, soft browns and grays are a perfect compliment to the colors in the room. The print is also abstract enough that you have to hunt for the little birds so it is not too "cutesey" Serene and sophisticated. August 12, 2012
As pictured, but on the dark side As someone else mentioned, the background leans more towards dusky gray than sky blue. Unfortunately, it won't work for the spot I wanted to place it. BUT -- it's lovely, it's good quality, would look great on a wall that gets lots of natural light. May 2, 2012
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Product:WT805-Garden Suite Prints
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