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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Garden Seat 4.6 5 122 122
The garden seat looks as it appears in the catalog, however it lacks in quality. The garden seat had several blemishes on the top surface. I didn't think it was worth the trouble to return or exchange. November 15, 2012
Beautiful seat This is our second garden seat from Ballard. It makes a great extra seat, perch for a drink or plant, and adds terrific color on the patio or to any room inside the home. Great details, heavy, vibrant consistent color. October 12, 2012
Lovely and functional A designer wrote that every chair and couch should have a side table. This fit the bill and looks like a piece of sculpture as well. September 21, 2012
Can go anywhere in the home I bought this seat to use on my deck but found that i really love it in my kitchen. It sits next to my bay window with a beautiful plant perched on top of it, absolutely stunning. The neat thing is I can move to the porch or anywhere else in my home, so versatile. Glad I bought it!! August 29, 2012
Looks great, and is sturdy! This garden seat is a very versatile addition to my screened porch. The color is true to pictures and the piece arrived well-packed and in great shape. You could use it as a seat or an occasional table. September 3, 2012
I love my garden seat! My new garden seat is perfect! I am using it as an accent table for magazines, or a drink. I bought it in white and it looks great with my dark furniture, the design goes with any decor. August 26, 2012
love! This stool is the perfect little addition to our living room. Small enough for tight spaces with just enough room to hold a drink. Very well made and durable. August 27, 2012
LOVE LOVE LOVE THESE I absoutly love this garden seat. I got 2 of the green one's to go in my living room since I don't have any end tables or chairs (just couches) and they look wonderful! I have also had many compliments on them. August 17, 2012
perfect size for a small space! I needed something by a chair that did not take up a lot of space. It is perfect and, in yellow, it pops! August 29, 2012
Perfect This garden seat is the perfect height for a side table. Excellent for sitting my morning cup of coffee and evening wine glass on while relaxing on the couch. August 16, 2012
Wrong color I bought this seat in a box from a store about 100 miles away. It is not lime green as shown in the catalog, but is more of an olive green. Otherwise it is a good product and would be perfect for my outdoor room. August 1, 2012
The Garden Seat I love this as a spot of color on my patio and use it as a end table, seat, and foot rest. It is GREAT. August 13, 2012
Such a cute little pop of color for any room! We have it in our sunroom and love the added touch of color. A unique, multi-purpose piece! August 6, 2012
Neat green stool The product arrived very well packaged. The color matches what is on the site and the paint is even. Overall, I'm satisfied and this met my expectations. There is one little patch on the back where the paint looks rubbed off. Probably it was rubbing up against the Styrofoam in the box on the way over. Since that faces the wall, it probably doesn't matter. June 18, 2012
ceramic garden seat can also serve as a table The yellow garden seat adds a splash of color to my screened porch. I use it as a table, but can be pulled out for an extra seat when needed. July 26, 2012
Perfect addition to a sunroom Just purchased this garden seat for our new sun room. Heavier and better construction than I excepted. Great, just what I wanted and at a good price! July 18, 2012
Adds a punch of color I needed small tables for coffee etc at the end of my sofa. These are very small and would hold a coffee and saucer; exactly what I wanted. I ordered the lime green and the color is vibrant. I am happy with the purchase. June 25, 2012
Good price and quality I originally purchased two to use in my pool area as stool/tables and they worked out so good that I bought two more. I bought the green which really pops and looks great. The price was far more affordable than any other web site and the quality was very good. June 1, 2012
Great and as ordered. I can honestly say I have NEVER been disappointed in any item I have ordered from Ballard's. This was no exception. I had one specific place I had planned to place it and it was exactly the same color and size that I visualized before ordering. Like other things I had ordered from Ballard's, I was not disappointed. May 13, 2012
Exactly as Advertised I liked it so much I ordered a second one. I'm using them for end tables with my outdoor patio furniture. June 12, 2012
Love the color! It was just what we were looking for and fits our needs as a seat and side table. The green makes the room bright. Now I want two for the room to balance it out! June 1, 2012
Just as nice I had hoped. Perfect accent for any room to bring a decorator look together. Received quickly with no problems. Garden stools aren't really designed to hold anything that you worry will break....it isn't completely flat on top, but provides a nice resting place for magazines or items that aren't fragile. Very happy with my purchase! Great price! April 23, 2012
Love the quality and color! I ordered the yellow and was worried about the shade of yellow. Turns out it was a shade more like butter which is exactly what I wanted. The cut outs on the garden seat look great and it is also heavier than I thought it would be. Fits right in with my contemporary decor inside and would also look great outside. April 26, 2012
One in every room I bought this stool in green and yellow. Love them! Can be used inside in any room or on lanai. Bought on sale which makes it even better. May 20, 2012
perfect for the small space in my studio apt. I can use this in many ways in my small space. Right now it's an end table at the side of my sofa. I was hesitant to order white as my sofa is off white, but the color in not stark, it blends perfectly. The design goes with my eclectic decorating. This table can be moved around the entire house or even on to deck. Love it!!! April 2, 2012
Loved the color green. I have been wanting one of these garden seats for some time. I was going to use it outdoors, but it works so well with my new bathroom renovation that I am at least for now keeping it indoors. Love it. April 29, 2012
great piece After searching everywhere for a garden seat I found exactly what I wanted @ Ballards. I ordered two for my living room and the look GREAT!! May 10, 2012
Love it! Again another great find for a great price. I have it in my bathroom so my kids have a place to set their things on. Love it! May 10, 2012
Lovely,bright addition to room Perfect for small items next to chair as well as a great place for a drink. May 16, 2012
Perfect size & color I ordered the garden seat to use as an end table in a tight space and it works perfectly. The color is the perfect green to co-ordinate with the chair it has been placed next to. Thank you Ballard Designs! April 18, 2012
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