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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Garden District Mirrors - set of 2 4.6 5 236 236
Not a perfect rectangle Hi Fellow Ballard Shoppers, I only marked "no" for recommend due to quality, I wish these were build better because the design is great. I bought the Garden District Mirrors because they look gorgeous in the pictures online. I bought 2 sets, see my pictures, they are nice, BUT the following: 1. Not real wood, surprising for Ballard Design, usually high quality! 2. Not all the same length and not all dimensionally rectangular. If your plan is to place them in a row, it makes it tough to get them to look good on the wall. I included a close up example of the uneven manufacture quality. 3. Mounting hooks are not in the same place, so we had to lay a string across them and measure out the differences. Hope this helps you know what you might be buying. They are heavy and large, after throwing away the boxes we are just going to live with them. I am also going to place plants in front of them to try and hide the uneven bottoms. Highly recommend and I am very impressed with quality: 1. Beadboard Drying Rack - love it! 2. Tuscan Return Office GroupTuscan Return Office Thanks, KM November 11, 2012
This product made us love our Bedroom I ordered a set of these window-like mirrors because I was trying to make our very blah, vanilla room have some personality. The room gets absolutely beautiful natural light in the afternoon, but I didn't want a huge mirror to reflect it and "blind" people. The mirrors arrived and they are not wood, but a strange composite. The staining isn't perfect by any means, but that doesn't matter. Once they are up... they are beautiful! They are heavy but able to be hung up with normal picture hangers (2 on each mirror). So to fix my decorating dilemma, hubby and I hung two mirrors on either side of our bed...they were were perfect! They brought in light, but gave depth to the room instantly! They add such a unique flair to the bedroom. Even my husband (who is quite picky and British) said, "I love these mirrors. They make me feel like our bedroom is in a castle in Scotland." And I even got a thumbs up for spending money...how often does that happen? Bottom line? Get the mirrors, have sturdy picture hangers handy measure super carefully (holes were not in the same place), and revel in what awesome taste you have. PS I am looking for ideas on what kind of a bed/headboard would work now that the mirrors are up. I am attempting to attach photos if you have any suggestions. October 21, 2013
Beautiful mirrors!! Just what i was looking for for my hallway!! Love my new mirrors!!! Everybody comments about them!! I am so pleased!!! December 30, 2012
The perfect "transom window" I am thrilled with the Garden District Mirrors. These are well made, light weight and look more expensive than they are! They fit perfectly in the space above existing 15 light doors and appear to be transom windows. (see photos) If you are on the fence, buy them! You will love them. December 28, 2012
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Product:WM420-Garden District Mirrors - set of 2