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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Garden District Mirror 4.6 5 275 275
LOVE THEM !! We moved into a home that has 10 ft. Ceilings BUT smaller windows. I bought these to add height to the windows. One over each window looks like an extension of the window. PERFECT !! The packaging was AMAZING !!! No Broken items !!!! Thank You !!!! August 6, 2015
Good, not great I bought three of these. Bigger than I thought, but I worked with it. They are not of the quality I would expect from Ballard. A bit pricey for what I got. They are not wood. They are a composite that appears cheap. Up close. But they are hanging over the bedside tables, so 'up close' can't happen easily. I would recommend them, but with the understanding that they are not gorgeous and quality products. They are good and you are paying a bit too much for 'good'. August 5, 2015
Dining Room Application I bought 3 sets of these mirrors. I am using 2 sets in my dining room, two each on either side flanking my China Cabinet. It looks marvelous and is very dramatic when viewing from my foyer of my home! August 2, 2015
Excellent Packaging!!! This mirrors is really beautiful and gives a homey look to your place. I needed a dark bronze but they did not have this color, so I ordered the wood frame. Two small and one large. These mirrors are really beautiful and I can always paint the frame with a dark bronze color if I decide to. I am also very impressed with the packaging!!! wholly Cow!!! Even if the transport and delivery people try to break the item, it is not going to break because it has been packaged like you have never seen in your life!!! This is my third purchase from Ballard company, and the only word I can use to describe this company is "Reliable". They care about your item like it is their own. I am already in love with Ballard company, I just wish they would add more mirrors to their inventory. Great purchase! : ))) July 30, 2015
  • 2015-08-11T10:25:32.397-05:00
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