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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Garden District Mirror 4.6 5 271 271
Love these! These mirrors arrived so well packaged - I was impressed immediately! They are so well made and absolutely gorgeous in person. So glad I purchased these! July 15, 2015
cheaply made I bought three of these and two arrived in great condition but one had several places where (I thought) the wood frame had nicks. Because of the size, I decided to try and stain the nicks instead of returning and taking the chance that the new one wouldn't match the ones I had. Well... I was very surprised to find that the frame has a very thin, brittle veneer that, as I touched it, it continued to flake off thus these "nicks" got bigger and bigger. At the price I paid ($150 each), this is not acceptable. Needless to say, I am very upset and do not recommend purchasing them. July 9, 2015
Quality Mirrors. Highly Recommend. I purchased these mirrors for my dining room. I choose the weathered white. They are perfect for the look I wanted to achieve. The mirrors add an elegance to my dining room without being fussy. These mirrors are heavy so make sure you have anchors to hang them with. The mirrors were shipped promptly. They are well packed. July 7, 2015
Does not look cheap We ordered three mirrors-no further discount for three- and they arrived in good condition. Yes, the mounting hooks are not the same on each one. I drew a level line across the wall and measured the distance from the top of the hook to the edge of the frame and moved the x on the wall up or down to match the difference. It came out great. NOTE: the closer the mirrors are, the harder it is to keep them level to each other. Good luck!! JINGO July 2, 2015
  • 2015-07-26T08:06:04.794-05:00
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Product:WM961-Garden District Mirrors
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