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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.7 out of 5 by 65
Rated 2 out of 5 by msl3 Not worth the price
Not put together well. One door was stuck & could not be opened using the small pull handle. We had to work with the piece, get the door open, remove the hinges & magnets to readjust the entire door so it would open & close smoothly. Thus there is an uneven "gap" between the 2 doors. The doors are the full length of the piece so when you open one side, the cabinet "rattles" a bit since they are magnetic and fine items shake inside the cabinet. Regret getting the black. There is no light in the cabinet. Interior walls are black. Difficult to see the items displayed. Even with many outside windows. At night, it is even worse. With this being said, it is a unique piece of furniture being a tall corner cabinet with curved glass. I think it is just overpriced for the quality.
September 16, 2016
Rated 5 out of 5 by prayer4u2 i love this cabinet.
The shape is perfect for the corner I needed. The shelving is sufficient to hold my treasures as planned. The delivery service was awesome. It was well worth the price. I chose mahogany and I am so glad. Thank you for excellent service all along the way and thank you for an excellent product.
August 25, 2016
Rated 4 out of 5 by soupson Beautiful Cabinet for Dining Room
I am extremely pleased with this cabinet that I purchased in the Gray with Antique Cream. The color description is off. It is a greenish tone, exactly as pictured on website.
I agree with comments from others. It fits a lot of glassware. You can store extra dishes in the bottom that you don't want to display. I do wish that the top and bottom opened separately. You must hold on to the cabinet when opening up a side. There is an odor, so I suggest leaving it opened for several days before you put stuff into it. It does go away eventually, just leave it open so it can air out.
Unpacking is a chore, but I did it all by myself and got it into place. It takes at least an hour, and then clean up of all the cardboard, vacuuming up the white packing materials. There is a lot of packing material to deal with afterwards that has to be broken down.
Before I lifted it upright, I put pads on the bottom so I could easily slide it across the wood floor in the dining room and into place. (just make sure you don't scratch your floor)
It is a very attractive piece that goes nicely against a gray wall. I love it.
August 23, 2016
Rated 4 out of 5 by CC137 Exactly as pictured.
I've been wanting this cabinet for years and finally purchased it for my dining room. It looks exactly like what was pictured and I'm very pleased.
August 11, 2016
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