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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Full Chilton Curved Corner Cabinet 4.9 5 34 34
a great item Corner cabinets are hard to get, especially in a curved-front design, so this tall model was a great find. The cabinet arrives fully assembled except for the interior shelves, so it was a relief to see it so well protected for shipping. The carton it arrives in is big, with a pallet-like wood support top and bottom and curved styrofoam supports for the bowed front, so you may need to unpack the cabinet before trying to move it through doorways or up stairwells. It fits perfectly in the position I chose for it - Ballard Designs information on dimensions is not very helpful, because it's impossible to tell from the catalog or website how much space you need along each wall. The answer is about 21 inches, but this includes allowance for the width of the molding at the top and bottom and a 1 1/2 inch baseboard behind the furniture on each side. If you have no or a narrow baseboard, or don't mind the molding sticking out, you can get away with less wall space. The main body of the cabinet is 18 1/2 inches along each side. A bonus, and proof of the attention to detail in the design, is that the hinges prevent the doors from opening wider than the walls of the cabinet, so no bruised paint or plaster. October 23, 2011
Top-shelf quality! We just unpacked 2 rubbed-white versions of this cabinet. Not 1 scratch or dent. The glass was perfect. The doors are straight as an arrow & close very well. This cabinet is very deceptive. It looks small on the outside, but in reality, is huge on the inside. I hope this gives an idea of the size of the inside shelves. If you take a 36 inch diameter circle and cut out 1/4 of the circle, that is the same size as the inside shelf dimensions. This cabinet is great if you have a need for a lot of storage with only a little room to spare. April 18, 2013
Pretty, but has never closed right I bought the full length cabinet in black. I love the curved glass feature and have gotten compliments on it. It looks great. However, when it arrived, it didn't close properly and I couldn't get it to stay shut. It came in a huge wooden crate, so sending it back was not really an option. Instead, I had to hunt around several hardware stores to purchase additional magnetic closures and then had the tedious task of installing them. I am finally able to get it to close fully (with some shoving), but for the price, it should close properly. I also worry about it tipping over. July 8, 2011
More room than you would think I was concerned that moving from a curio china to two corner units, my serving ware would not fit, that is not the case. All of my items fit and there is room to spare. Couple of notes - I ordered the white - because there are no mirrors or lighting, glassware does not show as well as a cabinet with a mirrored back. There are also no plate groves to display items standing on their side, so you will need museum putty or something similar. Also the doors go to the whole length, giving to some minor shaking when opening. Would have been better with mirrored back, plate grove, and separate doors for solid vs. glass openings. Still love them, as they really opened up my dining room. Also depending on your trim can look like built-ins, which is great. December 29, 2011
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Product:MI387-Full Chilton Curved Corner Cabinet