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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.6 out of 5 by 45
Rated 5 out of 5 by Justjohanna Well made
I purchased 2 pillows, red with black fringe and they are well made and stunning.
June 16, 2011
Rated 5 out of 5 by HappyKathy Deck pillow
I love my new pillow. It goes so well with our deck furniture. The quality is great and I feel like the color will last forever.
June 16, 2011
Rated 4 out of 5 by Sidnyrella My pillow looks beautiful and is quite eye-catching.
I used a Sunbrella black & off white striped fabric edged with bright greeen fringe.
It's truly a knockout; helping to disguise the wear on my six year old antique iron setee cushion. I have received numerous complements on the whole look of my deck seating area since adding my new pillows. This is the third pillow I have ordered from Ballard as I am greatly pleased with the quality of construction. A zipper on the pillow would have enabled me to toss the cover into the washing machine. Perhaps, this may become on option in the future.
June 11, 2011
Rated 5 out of 5 by designqueen Decorator touch to outdoor living area.
I purchased 3 of the outdoor pillows with the sunbrella fringe and have found that they hold up well in all kinds of weather. They add a beautiful decorator look to my outdoor living space and would recommend them without reservation.
June 9, 2011
Rated 4 out of 5 by waykute Good Quality
Colors were exactly as expected. I received the pillow pior to the expected date.
June 5, 2011
Rated 4 out of 5 by AddingStyle Perfect Pillow!
The only reason I didn't give it 5 stars was I had to call twice to confirm fringe color. Catalog stated "chocolate" available but online, showed "brown" and/or "cocoa". I needed the darker chocolate. I see now the online colors have been corrected and show "chocolate". The pillow is made well and I used it inside the home for an accent. It looks great!
May 13, 2011
Rated 5 out of 5 by SanSTL Pillows are beautiful
The fabric design of pillows are beautiful and look wonderful on my lawn furniture. Thanks!
May 11, 2011
Rated 5 out of 5 by GardenLdy Love these cushions
I purchased these cushions for my patio makeover. The colors are so vivid they really make my backyard colorful. They are very comfortable and the fabric is truly durable. I store them in a deck box when not in use but I have left them out overnight and they have held up to the elements. Great product.
May 6, 2011
Rated 5 out of 5 by Lalu Great pillow
The pillow seems to be well made and looks great. I'm using it outdoors, but it's nice enough you could use it inside the house as well.
May 4, 2011
Rated 3 out of 5 by Boomer Fabric as pictured
The fabric is great and as pictured. I purchased four pillows and two of them had poor workmanship where the fringe was sewn. Overall they look great in my backyard though.
April 22, 2011
Rated 5 out of 5 by deniseinva The fringe is such a nice touch.
I am very happy with these pillows. I got them to go on black rocking chairs on my front porch. I ordered them in red sunbrella fabric with red fringe (I wanted the fringe, but I didn't want to add another color into the accent color that I use on my porch, keeping it simple and straightforward). They look great and make the chairs more comfortable.
March 17, 2011
Our Camille Square Trellis Decorative Pillows is an enchanting medley of cool
blue, espresso and ivory hues. The village toile fabric strikes an elegant balance with the geometric patterns for a fresh, current feel. Pillows feature hand picked fabrics and ...
The double-knot motif layers in subtle nautical flair. Our Wake Knot Indoor/Outdoor
Pillow is hand woven of washable, durable polyester to resist fading and mildew. Use it indoors or covered outdoor spaces. Nautilus Indoor/Outdoor Pillow features: Quick-drying poly fill insert ...
Hand knotted by artisans of exceptionally colored yarns in a traditional soumak
flat weave pattern, our Tennyson Flat Weave Pillow brings saturated jewel tones, rich texture and global style to your home. Tennyson Flat Weave Square Pillow features: Hand woven ...