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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.4 out of 5 by 48 reviewers.
Rated 5 out of 5 by super quality Great pillows hand made to order. Super quality durable and wear well. Wash like a dream too. Because these are handmade to order, it takes a while to get the order so be sure to allow enough time if you are ordering as a gift. August 15, 2015
Rated 5 out of 5 by Terrific color, quality materials - great product! Terrific color, quality materials - great product! June 16, 2015
Rated 5 out of 5 by Quality product! I purchased matching seat cushions, fringed pillows and a bolster pillow in black and sand Sunbrella for my screened-in porch. The weave gives the stripes a softer designer quality compared to a flat black stripe. This is the first time I ordered pillows and I am very happy with the quality of the product. Love the fringe. May 11, 2014
Rated 5 out of 5 by I like the Ikat design I bought this pillow to use on my outdoor chair,but ended up putting it on my bed. I love the design and the fringe. The size is just right for my bed and used with my pillow shams.I would recommend this pillow because the Ikat design is lovely and can be used outside or inside. May 7, 2014
Rated 3 out of 5 by very good quality i purchased a bolster thinking i would use it as a back support for my den chair. the quality is excellent, the colors just as i ordered... the only thing is that it's too stiff and uncomfortable for my use so now i have to still shop for another pillow that will work and i can't return it because it was custom made. May 3, 2014
Rated 5 out of 5 by Excellent quality and a real price performer, quick delivery Excellent quality, a price performer and quick delivery. Ordered several styles of throw pillows. All are great. Recommended Ballard outdoor pillows to several friends. March 20, 2014
Rated 5 out of 5 by Beautiful and well-made product I purposely ordered the pillow to be quite plain -- just sand canvas with sand fringe --to blend with the rest of my garden-furnishing pillows. It goes at the back of a deep rocker and fits my lumbar spine very comfortably. Thank you for beautiful products at a reasonable price. September 1, 2013
Rated 5 out of 5 by What a difference the fringe makes! I already had some matching pillows to my coventry seating corner, but I decided to get some pillows with the fringe too. I am so surprised what a big difference it makes to have the fringe. It looks so much better with the fringe, that I wish I had gotten it the first time! August 31, 2013
Rated 5 out of 5 by They complement the red flowers in my garden. The pillows are comfy and beautiful. Knowing they are quick drying and will not fade make them much more enjoyable. Worry free! They also clean up easily. August 14, 2013
Rated 3 out of 5 by Sloppy production This has the potential to be fabulous but is marred by the sloppy way the opening for the pillow insert is sewn shut. That part of the pillow now has to be placed down against the seat cushion in order to hide this seam. The pillow is too expensive to have this limitation. July 26, 2013
Rated 3 out of 5 by Not enough stuffing I love the fabric I chose, but the pillows do not have enough stuffing in them. Considering the price, they should be solidly stuffed. A little disappointed in Ballards. July 25, 2013
Rated 5 out of 5 by Beautiful but a little over priced Our new pillows are beautiful but a little over priced. If they were a little more moderately priced we probably would have bought 6 or 8 pillows.... May 18, 2013
Rated 5 out of 5 by Love the pillows! The pillows arrived very fast and they were custom with fringe. April 27, 2013
Rated 5 out of 5 by Fringed Pillows Purchased fringed pillows, and love, love, love them! Beautiful colors, nice fabric, exactly what I wanted. Thank you Ballard. Please keep the great products coming! RC in Texas September 26, 2012
Rated 5 out of 5 by Love my outside pillows! I wanted to spruce up my patio so I purchased pillows in the Sunbrella brown and beige stripped fabric for my chaise lounges by the pool and then two more with green fringe for chairs under my covered patio to complement two brown floral pillows for the loveseat. It looks amazing. Also got an umbrella in the brown & beige. All from Ballard. Quality is great and I love the new look! August 23, 2012
Rated 5 out of 5 by great quality Nice fabric, fringe is great addition to outdoor options July 22, 2012
Rated 5 out of 5 by Fringe is terrific The pillows I ordered are bright, well made, and certainly different than any others I've seen. June 10, 2012
Rated 5 out of 5 by Pillow is gorgeous We got this pillow in leopard green easy care fabric with a brown fringe. We are using the pillow on the Coventry banquette with small check brown slip covers and catana floral chocolate pillows. They look great together. The fabric is pretty and very durable and the pillow size is comfortable for seating. Highly recommend this look. June 4, 2012
Rated 5 out of 5 by Better than I thought I was pleasantly surprised how well made and beautiful the bolster was....great product!!! June 2, 2012
Rated 4 out of 5 by Love my pillows. The pillows are or very good quality and the color is as indicated. Thank you. May 25, 2012
Rated 5 out of 5 by Great Pillows...Make any patio set look pricey I ordered 4 of these lumbar pillows with the fringe trim. The pillows I ordered are bright medium blue with the sand colored fringe. They came relatively quickly and they make my patio set look very rich and expensive. The quality is excellent and the four pillows are very consistent. It gives a great classy nautical look without being cheesy. Love them! P.S. They have nice large zippers that hide well so if you want to unzip them you can. May 25, 2012
Rated 5 out of 5 by Beautiful Pillow I ordered the 20 in sq. fringed out door pillow in Arden Blue. It is made very well and is really a very pretty pillow. Every one loves them. They are big and generously filled. Very comfy. I have 4 of them on my indoor sofa. I love using outdoor fabrics inside because they wear well. April 20, 2012
Rated 5 out of 5 by It's fringed. It's a pillow. It's exactly as shown, except that maybe the brown is a bit less chocolatey and a bit more cafe au lait. Can't wait to receive the chair it's meant to go with. Brown is slightly lighter than I'd like, and than is indicated in the catalogue, but I do understand that there is usually a difference between a photo and an in-person view. The pillow is well made, firm and as illustrated. March 13, 2012
Rated 4 out of 5 by Very Good! My pillows were everything I wanted in fabric, quality of workmanship, so I'm happy and my guest (who is in the guest cottage) is delighted. The only cavil I'd mention is from the picture, I thought the size of the print would be significantly smaller than it is. As it is, the print is quite oversized for the pillow. I would have prefer it smaller, but this might not be a detraction for some. Certainly, next time I'll ask and would hope there would be an estimate of the size of the repeat in the product description. November 13, 2011
Rated 2 out of 5 by Recommend only if you don't select a striped fabric- the stripes did not align and it looks bad. I love the fabric/fringe combo a whole lot. However, the black/white striped fabric was not correctly aligned when the bolsters were sewn and so it looks pretty bad if that section of the pillow is visible. Doesn't seem like a tough job to align the fabrics stripes before sewing so I was quite bummed with the quality of workmanship. September 10, 2011
Rated 5 out of 5 by great combo w/ stripes & fringe We received our 2 pillows about a month ago and they look terrific on our new outdoor chairs. I ordered the black/white striped pillow w/ green adds color to my black & white theme w/ the black & white polka dot fringed patio umbrella........this was a good purchase as it makes our upstairs deck very inviting. I also purchased the floral 12 X 20 pillows w/ the green fringe and have them on the back screened porch...........The white lanterns and black wrought iron tables & chairs needed color and these pillows did the trick. I am very happy w/ my Ballard Design purchases. It's amazing how a pillow can add such a nice warm touch and make a room look complete. August 27, 2011
Rated 5 out of 5 by Beautiful outdoor pillows My outdoor pillows with fringe are beautiful. They arrived super quick, even though they were a custom fabric and fringe selection. They match my sunbrella umbrellma perfectly and are a great addition to my patio chairs from a comfort and appearance standpoint. Thanks Ballard! August 18, 2011
Rated 4 out of 5 by Overall A Nice Product This pillow was just a reminder to order all that I needed at the same time. There are definitely two different dye lots that the different orders were made from! Zipper was sewen a little crooked, but otherwise I love it! August 6, 2011
Rated 5 out of 5 by perfect accent for my outdoor lounge chairs I ordered some new cushions for my outdoor lounge chairs, and then added the 12 x 20 fringed print pillows as an accent. They matched the solid spa colored cushions beautifully and added a great designer touch! August 5, 2011
Rated 5 out of 5 by Beautiful pillows These pillows really make a couch or chair look great! They are very soft and comfortable. They look fantastic! July 29, 2011
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Product:FP660-Fringed Outdoor Pillows

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