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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Fringed Pillow 12 inch x 20 inch 4.6 5 20 20
Pillow is gorgeous We got this pillow in leopard green easy care fabric with a brown fringe. We are using the pillow on the Coventry banquette with small check brown slip covers and catana floral chocolate pillows. They look great together. The fabric is pretty and very durable and the pillow size is comfortable for seating. Highly recommend this look. June 4, 2012
Great Pillows...Make any patio set look pricey I ordered 4 of these lumbar pillows with the fringe trim. The pillows I ordered are bright medium blue with the sand colored fringe. They came relatively quickly and they make my patio set look very rich and expensive. The quality is excellent and the four pillows are very consistent. It gives a great classy nautical look without being cheesy. Love them! P.S. They have nice large zippers that hide well so if you want to unzip them you can. May 25, 2012
It's fringed. It's a pillow. It's exactly as shown, except that maybe the brown is a bit less chocolatey and a bit more cafe au lait. Can't wait to receive the chair it's meant to go with. Brown is slightly lighter than I'd like, and than is indicated in the catalogue, but I do understand that there is usually a difference between a photo and an in-person view. The pillow is well made, firm and as illustrated. March 13, 2012
great combo w/ stripes & fringe We received our 2 pillows about a month ago and they look terrific on our new outdoor chairs. I ordered the black/white striped pillow w/ green adds color to my black & white theme w/ the black & white polka dot fringed patio umbrella........this was a good purchase as it makes our upstairs deck very inviting. I also purchased the floral 12 X 20 pillows w/ the green fringe and have them on the back screened porch...........The white lanterns and black wrought iron tables & chairs needed color and these pillows did the trick. I am very happy w/ my Ballard Design purchases. It's amazing how a pillow can add such a nice warm touch and make a room look complete. August 27, 2011
Beautiful outdoor pillows My outdoor pillows with fringe are beautiful. They arrived super quick, even though they were a custom fabric and fringe selection. They match my sunbrella umbrellma perfectly and are a great addition to my patio chairs from a comfort and appearance standpoint. Thanks Ballard! August 18, 2011
Overall A Nice Product This pillow was just a reminder to order all that I needed at the same time. There are definitely two different dye lots that the different orders were made from! Zipper was sewen a little crooked, but otherwise I love it! August 6, 2011
perfect accent for my outdoor lounge chairs I ordered some new cushions for my outdoor lounge chairs, and then added the 12 x 20 fringed print pillows as an accent. They matched the solid spa colored cushions beautifully and added a great designer touch! August 5, 2011
Fringed Pillows finish the look Love the fringed pillows. Two small issues are that I used a patterned fabric and it could be centered a touch better and that the zipper pull is pretty big - could be smaller. Otherwise, they, combined with some cushions and pillows that I had made up by my upholsterer with matching fabric by the yard, really finish the look of my screened in porch. Love them. Great size, great filler - great pillows. July 7, 2011
I'm happy with these pillows. These 4 custom pillows arrived before projected date. Well made pillows, with matching zipper. They were filled a bit too much and are a bit overstuffed.....but with wear my guess is they will flatten out. Material is Sunbrella.....and they indeed have brush fringe......the fringe is a bit skimpy. But overall I'm happy with the purchase for my loggia. July 5, 2011
Very good quality Was impressed with the quality...pillows are firm enough to offer great lumbar support yet soft enough for true comfort. I had previously purchased the material and made window treatments... I really like the indoor/outdoor material of these pillows. They look very nice and complete the look of the room. June 18, 2011
Well made I purchased 2 pillows, red with black fringe and they are well made and stunning. June 16, 2011
Deck pillow I love my new pillow. It goes so well with our deck furniture. The quality is great and I feel like the color will last forever. June 16, 2011
Good Quality Colors were exactly as expected. I received the pillow pior to the expected date. June 5, 2011
Perfect Pillow! The only reason I didn't give it 5 stars was I had to call twice to confirm fringe color. Catalog stated "chocolate" available but online, showed "brown" and/or "cocoa". I needed the darker chocolate. I see now the online colors have been corrected and show "chocolate". The pillow is made well and I used it inside the home for an accent. It looks great! May 13, 2011
Great pillow The pillow seems to be well made and looks great. I'm using it outdoors, but it's nice enough you could use it inside the house as well. May 4, 2011
Fabric as pictured The fabric is great and as pictured. I purchased four pillows and two of them had poor workmanship where the fringe was sewn. Overall they look great in my backyard though. April 22, 2011
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Product:FP660-Fringed Outdoor Pillows

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